To: Bob La Londe
"Bob La Londe" <[email protected]> wrote in message
news:[email protected]...
> Well, they charged me quite a lot for freight, but I never did get any
> feedback from them. Last Friday I received an email saying they would
> ship on Monday. On Tuesday I received an email saying that I was going to
> be charged actual freight and asked if would I like to cancel the order.
> I said, "Yes. If the order has not shipped cancel the order." On
> Thursday I received a package from them with one (1) leaf. I ordered four
> (4). Today I checked my credit card information online and they finally
> changed the authorization/hold to a charge for the price of all four (4)
> units plus the exorbitant shipping charge. I called customer service who
> said, sorry can't help you. We can have somebody call you on Monday. I
> tried repeatedly to communicate prior to today, and never got a call back
> or a any real information about straightening it out. Everybody has
> problems, and makes mistakes, but its how often they have problems, and
> what they do about it that makes the difference. One order, multiple
> problems (from my perspective) and left hanging all week with little or no
> communication, and the little communication I received was inadequate or
> contradictory.
>
> To the guy who said I would have to try them to know. Well, now I know.
>
> To the folks who have local stores and say their counter people are
> helpful... good for you. Just know if there is problem with their online
> systems and shipping and order handling and customer service it might not
> go as well.
>
> Monday I'll call my credit card company.
Well, I'll put off calling my credit card company until tomorrow. I finally
received a message from Woodcraft that appeared to address the actual
issues. If the issues do actually get resolved I'll let you guys know.
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