Hi all. Thought I would post this in case anyone else has had this happen or
to show what can happen.
I was building a workbench top out of planed and jointed 2x10's, just like
the plans in some of the magazines. I was to the point of gluing up the top in
sections of 5" or so wide. I picked that because the boards were not gluing up
flat and I figured I could joint and plane them smooth this way.
Anyway, I was using my new Ridgid planer (had only used it since buying it to
plane these boards) to plane the sections flat. I had run 2 sections thru to
2" thick, 1/16" cut at a time. I was working on the third section when the
suicide took place. I had just run the section thru the planer and was walking
the wood back to the front when all hell broke loose. In about a second the
tension bar holding one of the blades failed and let the blade start to slip.
A million steel hairs came flying out the front of the planer and then pieces
of the blade came next. Last thing to fly out was a 8" long section of the
blade. At this point, the bar fell, jamming the head. This all took place in
about 1 second. Scared the hell out of me and made my wife come running as she
thought the planer ate me! The blades were still new and had never been
changed or flipped and I had run about 200' of wood thru it total.
I brought the planer in to HD the next day and a person from the commercial
counter looked it over in amazement as he had never seen a failure like this
before. He sent it out with the repair order stating "tension bar holding
blade failed, letting blade to slip while spinning, shattering the blade.
Tension bar then slipped and jammed the head".He told me it would need a new
head or be replaced with a new planer all under warrenty. 10 days went by and
I called to check on it. When a manager finally got thru to the repair shop,
they said they were not repairing it because it had been abused by me! That
pissed me off so I went in the next day to talk to the person who had checked
it in. He couldn't believe the tech either so he called the reapir shop. He
was told the tech got the planer in and put it on the bench and plugged it in
and turned it on!! Parts started flying out of the planer again. Never looked
at the planer before plugging it in or turning it on!! Tech said it had to be
abuse because he had never seen a failure like this before. He also said that
the blade that failed had been resharpened and the burr on the back of the
blade caused the tension bar not to seat correctly, which made it loosen under
power. The fact that the blade that failed was on the floor of my shop
apparently did not mean anything to the tech!
After 3 days of calling Ridgid, I finally got someone to agree that the tech
was very very stupid and a new planer was being sent my way. He also explained
the lifetime warrenty on the planer did not mean my lifetime but the planer's
lifetime. And here is the good part, the expected lifetime of a Ridgid planer
is 2 years!!!! Yep, $400 for a tool that is supposed to die after 2 years!
How is that for a lifetime warrenty?
This venting has made me feel better. Can anyone give mem a clue how this
might have happened since the tech ruined any chance of Ridgid finding out
since he turned it on, causing more damage?
On 01 Sep 2003 15:11:27 GMT, [email protected] (Tom Prestia) wrote:
> This venting has made me feel better. Can anyone give mem a clue how this
>might have happened since the tech ruined any chance of Ridgid finding out
>since he turned it on, causing more damage?
Who installed the blades ? My suspicion would simply be that one of
them wasn't as tight as it ought to have been. Planers run at high
speed, and the knives are heavy, relative to the entire head. Any out
of balance would soon turn into enough shaking force to dismantle the
rest of it.
Glad you weren't hurt - sounds very nasty.
Steven wrote:
> Warranty
> I bought an electric fry pan a few years ago and the handle broke
> a short time later. I took it to the factory authorized repair center
> and the exact words from the person were "the warranty does not cover
> plastic parts or anything that could break"
I just bought an American made Fender Stratocaster guitar. It has a
"limited lifetime warranty". The fine print states the following is not
covered:
strings
tuning mechanism
finish
frets
nut
neck
bridge
and any cracks that may develop in the body
Go figure?
--
Jack Novak
Buffalo, NY - USA
Kevin Singleton wrote:
> What's left? Pickups and strap buttons?
I forgot those parts, the pick-ups were listed as not covered as well as the
switches, volume and tone controls. I think the pick guard is covered though.
> You'll treat it better than your gal, anyway.
I treat it well, but not that good. ;-)
--
Jack Novak
Buffalo, NY - USA
"Tom Prestia" <[email protected]> wrote in message
Snip
> After 3 days of calling Ridgid, I finally got someone to agree that the
tech
> was very very stupid and a new planer was being sent my way. He also
explained
> the lifetime warrenty on the planer did not mean my lifetime but the
planer's
> lifetime. And here is the good part, the expected lifetime of a Ridgid
planer
> is 2 years!!!! Yep, $400 for a tool that is supposed to die after 2
years!
> How is that for a lifetime warrenty?
For portable planers used in a 5 day a week, 50 weeks a year, and at least 2
hours or more a day I would suspect 2 years is about right. Most portables
are used a few hours a week at most, extending the life to probably 10
years. My Ryobi AP-10 is anout 15 years old and doing well.
> This venting has made me feel better. Can anyone give mem a clue how
this
> might have happened since the tech ruined any chance of Ridgid finding out
> since he turned it on, causing more damage?
That one was the runt of the litter.
The asphalt shingles on our house failed after a hail storm [after three
years on the roof]. The gravel washed off. They were supposed to have a
ten-year warranty. The company rep looked at our roof and said it had been
in a hail storm, which voided the warranty. Our homeowner's insurance took
care of a new roof, but it left me wondering what the warranty did cover.
harrym
"CW" <[email protected]> wrote in message
news:[email protected]...
> Glad you got it straitened out. You did bring up a point about lifetime
> warranties. This is the case with most lifetime warranties on any product.
> It is the lifetime of the product and many companies consider the
lifetime
> to be up when the product fails.
> "Tom Prestia" <[email protected]> wrote in message
> news:[email protected]...
> > Hi all. Thought I would post this in case anyone else has had this
> happen or
> > to show what can happen.
> >
> > I was building a workbench top out of planed and jointed 2x10's, just
> like
> > the plans in some of the magazines. I was to the point of gluing up the
> top in
> > sections of 5" or so wide. I picked that because the boards were not
> gluing up
> > flat and I figured I could joint and plane them smooth this way.
> >
> > Anyway, I was using my new Ridgid planer (had only used it since
buying
> it to
> > plane these boards) to plane the sections flat. I had run 2 sections
thru
> to
> > 2" thick, 1/16" cut at a time. I was working on the third section when
> the
> > suicide took place. I had just run the section thru the planer and was
> walking
> > the wood back to the front when all hell broke loose. In about a second
> the
> > tension bar holding one of the blades failed and let the blade start to
> slip.
> > A million steel hairs came flying out the front of the planer and then
> pieces
> > of the blade came next. Last thing to fly out was a 8" long section of
> the
> > blade. At this point, the bar fell, jamming the head. This all took
> place in
> > about 1 second. Scared the hell out of me and made my wife come running
> as she
> > thought the planer ate me! The blades were still new and had never been
> > changed or flipped and I had run about 200' of wood thru it total.
> >
> > I brought the planer in to HD the next day and a person from the
> commercial
> > counter looked it over in amazement as he had never seen a failure like
> this
> > before. He sent it out with the repair order stating "tension bar
holding
> > blade failed, letting blade to slip while spinning, shattering the
blade.
> > Tension bar then slipped and jammed the head".He told me it would need a
> new
> > head or be replaced with a new planer all under warrenty. 10 days went
by
> and
> > I called to check on it. When a manager finally got thru to the repair
> shop,
> > they said they were not repairing it because it had been abused by me!
> That
> > pissed me off so I went in the next day to talk to the person who had
> checked
> > it in. He couldn't believe the tech either so he called the reapir
shop.
> He
> > was told the tech got the planer in and put it on the bench and plugged
it
> in
> > and turned it on!! Parts started flying out of the planer again. Never
> looked
> > at the planer before plugging it in or turning it on!! Tech said it had
> to be
> > abuse because he had never seen a failure like this before. He also
said
> that
> > the blade that failed had been resharpened and the burr on the back of
the
> > blade caused the tension bar not to seat correctly, which made it loosen
> under
> > power. The fact that the blade that failed was on the floor of my shop
> > apparently did not mean anything to the tech!
> >
> > After 3 days of calling Ridgid, I finally got someone to agree that
the
> tech
> > was very very stupid and a new planer was being sent my way. He also
> explained
> > the lifetime warrenty on the planer did not mean my lifetime but the
> planer's
> > lifetime. And here is the good part, the expected lifetime of a Ridgid
> planer
> > is 2 years!!!! Yep, $400 for a tool that is supposed to die after 2
> years!
> > How is that for a lifetime warrenty?
> >
> > This venting has made me feel better. Can anyone give mem a clue how
> this
> > might have happened since the tech ruined any chance of Ridgid finding
out
> > since he turned it on, causing more damage?
>
>
What's left? Pickups and strap buttons? You'll treat it better than your
gal, anyway.
Kevin
"Nova" <[email protected]> wrote in message
news:[email protected]...
> Steven wrote:
>
> > Warranty
> > I bought an electric fry pan a few years ago and the handle broke
> > a short time later. I took it to the factory authorized repair center
> > and the exact words from the person were "the warranty does not cover
> > plastic parts or anything that could break"
>
> I just bought an American made Fender Stratocaster guitar. It has a
> "limited lifetime warranty". The fine print states the following is not
> covered:
>
> strings
> tuning mechanism
> finish
> frets
> nut
> neck
> bridge
> and any cracks that may develop in the body
>
> Go figure?
>
> --
> Jack Novak
> Buffalo, NY - USA
>
>
Glad you got it straitened out. You did bring up a point about lifetime
warranties. This is the case with most lifetime warranties on any product.
It is the lifetime of the product and many companies consider the lifetime
to be up when the product fails.
"Tom Prestia" <[email protected]> wrote in message
news:[email protected]...
> Hi all. Thought I would post this in case anyone else has had this
happen or
> to show what can happen.
>
> I was building a workbench top out of planed and jointed 2x10's, just
like
> the plans in some of the magazines. I was to the point of gluing up the
top in
> sections of 5" or so wide. I picked that because the boards were not
gluing up
> flat and I figured I could joint and plane them smooth this way.
>
> Anyway, I was using my new Ridgid planer (had only used it since buying
it to
> plane these boards) to plane the sections flat. I had run 2 sections thru
to
> 2" thick, 1/16" cut at a time. I was working on the third section when
the
> suicide took place. I had just run the section thru the planer and was
walking
> the wood back to the front when all hell broke loose. In about a second
the
> tension bar holding one of the blades failed and let the blade start to
slip.
> A million steel hairs came flying out the front of the planer and then
pieces
> of the blade came next. Last thing to fly out was a 8" long section of
the
> blade. At this point, the bar fell, jamming the head. This all took
place in
> about 1 second. Scared the hell out of me and made my wife come running
as she
> thought the planer ate me! The blades were still new and had never been
> changed or flipped and I had run about 200' of wood thru it total.
>
> I brought the planer in to HD the next day and a person from the
commercial
> counter looked it over in amazement as he had never seen a failure like
this
> before. He sent it out with the repair order stating "tension bar holding
> blade failed, letting blade to slip while spinning, shattering the blade.
> Tension bar then slipped and jammed the head".He told me it would need a
new
> head or be replaced with a new planer all under warrenty. 10 days went by
and
> I called to check on it. When a manager finally got thru to the repair
shop,
> they said they were not repairing it because it had been abused by me!
That
> pissed me off so I went in the next day to talk to the person who had
checked
> it in. He couldn't believe the tech either so he called the reapir shop.
He
> was told the tech got the planer in and put it on the bench and plugged it
in
> and turned it on!! Parts started flying out of the planer again. Never
looked
> at the planer before plugging it in or turning it on!! Tech said it had
to be
> abuse because he had never seen a failure like this before. He also said
that
> the blade that failed had been resharpened and the burr on the back of the
> blade caused the tension bar not to seat correctly, which made it loosen
under
> power. The fact that the blade that failed was on the floor of my shop
> apparently did not mean anything to the tech!
>
> After 3 days of calling Ridgid, I finally got someone to agree that the
tech
> was very very stupid and a new planer was being sent my way. He also
explained
> the lifetime warrenty on the planer did not mean my lifetime but the
planer's
> lifetime. And here is the good part, the expected lifetime of a Ridgid
planer
> is 2 years!!!! Yep, $400 for a tool that is supposed to die after 2
years!
> How is that for a lifetime warrenty?
>
> This venting has made me feel better. Can anyone give mem a clue how
this
> might have happened since the tech ruined any chance of Ridgid finding out
> since he turned it on, causing more damage?
CW writes:
>Glad you got it straitened out. You did bring up a point about lifetime
>warranties. This is the case with most lifetime warranties on any product.
It had better be damned well clearly stated on the box or elsewhere very
obvious then, because a lifetime warranty does NOT mean the lifetime of the
product, but of the original owner, unless otherwise specified.
Charlie Self
"Old age is fifteen years older than I am."
Oliver Wendell Holmes
To each his own. Ridgid did offer me something special when I was looking to
buy a benchtop planer: performance/price. I bought a TP1300 on sale for $220
+tax a year or so back. It does a good job for my purposes, with no snipe.
If it "commits suicide" the next time I turn it on, I've got my money's
worth already.... and the warranty be damned.
--
www.e-woodshop.net
Last update: 8/24/03
"CW" wrote in message
> Better than nothing, yes. I would rathe buy something with a real warrenty
> though, and since Rigid doesn't offer anything special, i would go with
> another brand.
> "Swingman"wrote in message
...
> > Still, better than no warranty whatsoever in most respects ... by virtue
> of
> > its very existence you can skillfully apply a good deal of pressure to
> > management to solve a problem if you take the time.
Still, better than no warranty whatsoever in most respects ... by virtue of
its very existence you can skillfully apply a good deal of pressure to
management to solve a problem if you take the time.
SWMBO could start a cottage industry giving lessons on how to do this.
--
www.e-woodshop.net
Last update: 8/24/03
"CW" wrote in message
> Yes. That means "trust us to be nice guys". Essentially, no warranty.
>
> "Joe28" wrote in message
> > It says "Lifetime warranty against manufacturing defects." > >
So you go to Sears?
Read any good warranties lately? All I've seen exclude abuse. Seems
failure to maintain the machine might easily be considered abuse. It's
certainly not proper use.
"CW" <[email protected]> wrote in message
news:KFr5b.343534$o%2.157125@sccrnsc02...
> Better than nothing, yes. I would rathe buy something with a real warrenty
> though, and since Rigid doesn't offer anything special, i would go with
> another brand.
> "Swingman" <[email protected]> wrote in message
> news:[email protected]...
> > Still, better than no warranty whatsoever in most respects ... by virtue
> of
> > its very existence you can skillfully apply a good deal of pressure to
> > management to solve a problem if you take the time.
> >
> > SWMBO could start a cottage industry giving lessons on how to do this.
> >
> > --
> > www.e-woodshop.net
> > Last update: 8/24/03
> >
> >
> > "CW" wrote in message
> > > Yes. That means "trust us to be nice guys". Essentially, no warranty.
> > >
> > > "Joe28" wrote in message
> > > > It says "Lifetime warranty against manufacturing defects." > >
> >
> >
>
>
I'm guaranteed forever. Longer, if we're talking nooky.
Kevin
"Lee K" <[email protected]> wrote in message
news:[email protected]...
>
>
> I don't know, what's your lifetime warranty? Doesn't the warranty on you
> expire when you do?
>
>
Better than nothing, yes. I would rathe buy something with a real warrenty
though, and since Rigid doesn't offer anything special, i would go with
another brand.
"Swingman" <[email protected]> wrote in message
news:[email protected]...
> Still, better than no warranty whatsoever in most respects ... by virtue
of
> its very existence you can skillfully apply a good deal of pressure to
> management to solve a problem if you take the time.
>
> SWMBO could start a cottage industry giving lessons on how to do this.
>
> --
> www.e-woodshop.net
> Last update: 8/24/03
>
>
> "CW" wrote in message
> > Yes. That means "trust us to be nice guys". Essentially, no warranty.
> >
> > "Joe28" wrote in message
> > > It says "Lifetime warranty against manufacturing defects." > >
>
>
Hmmmm... Lifetime warranty on a pacemaker battery... Now that's scary. ;-)
--
"Shut up and keep diggen"
Jerry
"Nova" <[email protected]> wrote in message
news:[email protected]...
> Charlie Self wrote:
>
> > It had better be damned well clearly stated on the box or elsewhere very
> > obvious then, because a lifetime warranty does NOT mean the lifetime of
the
> > product, but of the original owner, unless otherwise specified.
>
> Here's an excerpt from one of the Ridgid owner manuals:
>
> "What is covered
> RIDGID® tools are warranted to be free of defects in workmanship
> and material.
>
> How long coverage lasts
> This warranty lasts for the lifetime of the RIDGID® tool. Warranty
> coverage ends when the product becomes unusable for reasons
> other than defects in workmanship or material."
>
> --
> Jack Novak
> Buffalo, NY - USA
>
>
It sells, though.
"Kevin Singleton" <[email protected]> wrote in message
news:[email protected]...
> I was wondering when someone would question that. What's a lifetime
> warranty if it expires the minute the product fails? That doesn't even
> sound logical.
> >
> >
> >
> >
> >
> >
> >
>
>
Yes. That means "trust us to be nice guys". Essentially, no warranty.
"Joe28" <[email protected]> wrote in message
news:[email protected]...
> It says "Lifetime warranty against manufacturing defects." > >
>
>
In other words, when it breaks, the warranty is up. Since the determination
of whether it's life was up or not is up to them, it is essentially not
warranted.
"Nova" <[email protected]> wrote in message
news:[email protected]...
> Charlie Self wrote:
>
> > It had better be damned well clearly stated on the box or elsewhere very
> > obvious then, because a lifetime warranty does NOT mean the lifetime of
the
> > product, but of the original owner, unless otherwise specified.
>
> Here's an excerpt from one of the Ridgid owner manuals:
>
> "What is covered
> RIDGID® tools are warranted to be free of defects in workmanship
> and material.
>
> How long coverage lasts
> This warranty lasts for the lifetime of the RIDGID® tool. Warranty
> coverage ends when the product becomes unusable for reasons
> other than defects in workmanship or material."
>
> --
> Jack Novak
> Buffalo, NY - USA
>
>
"Kevin Singleton" <[email protected]> wrote in message
news:[email protected]...
> I was wondering when someone would question that. What's a lifetime
> warranty if it expires the minute the product fails? That doesn't even
> sound logical.
>
> Kevin
I don't know, what's your lifetime warranty? Doesn't the warranty on you
expire when you do?
I was wondering when someone would question that. What's a lifetime
warranty if it expires the minute the product fails? That doesn't even
sound logical.
Kevin
"Charlie Self" <[email protected]> wrote in message
news:[email protected]...
> CW writes:
>
> >Glad you got it straitened out. You did bring up a point about lifetime
> >warranties. This is the case with most lifetime warranties on any
product.
>
> It had better be damned well clearly stated on the box or elsewhere very
> obvious then, because a lifetime warranty does NOT mean the lifetime of
the
> product, but of the original owner, unless otherwise specified.
>
> Charlie Self
>
> "Old age is fifteen years older than I am."
> Oliver Wendell Holmes
>
>
>
>
>
>
>
>
>
>
>
>
Kevin Singleton responds:
>I was wondering when someone would question that. What's a lifetime
>warranty if it expires the minute the product fails? That doesn't even
>sound logical.
From what Jack posted, though, that's true. Incredible. I have worked with many
marketing departments, none of which are noted for believing the consumer has a
grain of sense, but this one really baffles me. It's a pure bullshit warranty
because the instant ANY part fails for whatever reason, that particular tool
has reached its lifetime.
That's right up there with the Sears' 3-1/2 HP from 15 ampere 120 volt
circuitry.
Charlie Self
"Old age is fifteen years older than I am."
Oliver Wendell Holmes
Agreed, it _is_ a bullshit warranty, as warranties go ... and I realized
that upon reading it _prior_ to my purchase of a TP1300. But I bought it
anyway, and so far so good.
IMO, the "Ridgid Lifetime Warranty against defects in material and
workmanship." is exactly what it says it is. It is only misleading if you
are an ignorant SOB who can't read or comprehend.
--
www.e-woodshop.net
Last update: 8/24/03
"Charlie Self" wrote in message
> It's a pure bullshit warranty
> because the instant ANY part fails for whatever reason, that particular
tool
> has reached its lifetime.
>IMO, the "Ridgid Lifetime Warranty against defects in material and
>workmanship." is exactly what it says it is. It is only misleading if you
>are an ignorant SOB who can't read or comprehend.
>
>--
>www.e-woodshop.net
>Last update: 8/24/03
>
What's misleading is that the term "lifetime warranty" is widely used in
commerce, and is generally accepted to mean the lifetime of the original
purchaser. If Ridgid wants the warranty to be less than the traditional
"lifetime warranty," which they clearly do, then call it something else,
instead of trying to reap the marketing benefit of the term without delivering
the implied promise.
I have Ridgid drill press, and I really enjoy the thing. But stuff like this
from the marketing/legal department lessens my respect for the company.
As much as we bash Sears in this group, at least they treat the term "lifetime
warranty" as consumers expect.
Rich S.
Come now .. . Sear's warranty alone is older than I am. My first run in
with it was 47 years ago.
--
www.e-woodshop.net
Last update: 8/24/03
"CW" wrote in message
> Those "lifetime warranties" that extend to the life of the tool are a
> relatively recent (20 years) development. They realize that people will
hear
> lifetime warrantee and draw the obvious conclusion. It sells a lot more
> tools than saying "warranted until it breaks".
>
> "Swingman" <[email protected]> wrote in message
> news:[email protected]...
> > I contend there is nothing "misleading" about Ridgid's ... as long as
you
> > don't stop reading after the words "lifetime warranty ... ;>)
Swingman wrote:
> I contend there is nothing "misleading" about Ridgid's ... as long as you
> don't stop reading after the words "lifetime warranty ... ;>)
It IS misleading!!! And it's done intentionally...with the hopes
that you won't read any farther. This reason alone would keep me
from considering a Rigid tool. Purposefully misleading marketing
is just about the SOP, but this is beyond even the "3hp" router.
--
************************************
Chris Merrill
[email protected]
(remove the ZZZ to contact me)
************************************
Those "lifetime warranties" that extend to the life of the tool are a
relatively recent (20 years) development. They realize that people will hear
lifetime warrantee and draw the obvious conclusion. It sells a lot more
tools than saying "warranted until it breaks".
"Swingman" <[email protected]> wrote in message
news:[email protected]...
> I contend there is nothing "misleading" about Ridgid's ... as long as you
> don't stop reading after the words "lifetime warranty ... ;>)
>
> AAMOF, _most_ manufacturer's "lifetime" warranties cover ONLY
manufacturing
> and material defects. Do a Google on same and start reading.
>
> Sears' famous "unconditional" Lifetime Warranty on their tools is good for
> the life of the tool, NOT the life of the owner. IOW, if your tools are
> stolen, the thief can still take advantage of the warranty. :)
>
> The Sears warranty is notable/famous because it does differ substantially
> from most other manufacturer's lifetime warranties... AAMOF, they even use
> the words "guaranteed forever" in their warranty wording.
>
> Should a consumer "expect" and or/confuse another manufacturer's warranty
> with Sear's because the first two words are the same, it is their own
> stupidity in operation and/or failure to inform themselves.
>
> Besides, in today's litigious society, someone would have already won a
case
> against Ridgid if it was that misleading to anyone but the lowest common
> denominator.
>
> Not to mention that your rights under warranties may vary from state to
> state, regardless of the wording.
>
> --
> www.e-woodshop.net
> Last update: 8/24/03
>
>
> "Rich Stern" wrote in message
> > >IMO, the "Ridgid Lifetime Warranty against defects in material and
> > >workmanship." is exactly what it says it is. It is only misleading if
you
> > >are an ignorant SOB who can't read or comprehend.
> > >
> > >--
> > >www.e-woodshop.net
> > >Last update: 8/24/03
> > >
> >
> > What's misleading is that the term "lifetime warranty" is widely used in
> > commerce, and is generally accepted to mean the lifetime of the original
> > purchaser. If Ridgid wants the warranty to be less than the traditional
> > "lifetime warranty," which they clearly do, then call it something else,
> > instead of trying to reap the marketing benefit of the term without
> delivering
> > the implied promise.
> >
> > I have Ridgid drill press, and I really enjoy the thing. But stuff like
> this
> > from the marketing/legal department lessens my respect for the company.
> >
> > As much as we bash Sears in this group, at least they treat the term
> "lifetime
> > warranty" as consumers expect.
> >
> > Rich S.
>
>
I contend there is nothing "misleading" about Ridgid's ... as long as you
don't stop reading after the words "lifetime warranty ... ;>)
AAMOF, _most_ manufacturer's "lifetime" warranties cover ONLY manufacturing
and material defects. Do a Google on same and start reading.
Sears' famous "unconditional" Lifetime Warranty on their tools is good for
the life of the tool, NOT the life of the owner. IOW, if your tools are
stolen, the thief can still take advantage of the warranty. :)
The Sears warranty is notable/famous because it does differ substantially
from most other manufacturer's lifetime warranties... AAMOF, they even use
the words "guaranteed forever" in their warranty wording.
Should a consumer "expect" and or/confuse another manufacturer's warranty
with Sear's because the first two words are the same, it is their own
stupidity in operation and/or failure to inform themselves.
Besides, in today's litigious society, someone would have already won a case
against Ridgid if it was that misleading to anyone but the lowest common
denominator.
Not to mention that your rights under warranties may vary from state to
state, regardless of the wording.
--
www.e-woodshop.net
Last update: 8/24/03
"Rich Stern" wrote in message
> >IMO, the "Ridgid Lifetime Warranty against defects in material and
> >workmanship." is exactly what it says it is. It is only misleading if you
> >are an ignorant SOB who can't read or comprehend.
> >
> >--
> >www.e-woodshop.net
> >Last update: 8/24/03
> >
>
> What's misleading is that the term "lifetime warranty" is widely used in
> commerce, and is generally accepted to mean the lifetime of the original
> purchaser. If Ridgid wants the warranty to be less than the traditional
> "lifetime warranty," which they clearly do, then call it something else,
> instead of trying to reap the marketing benefit of the term without
delivering
> the implied promise.
>
> I have Ridgid drill press, and I really enjoy the thing. But stuff like
this
> from the marketing/legal department lessens my respect for the company.
>
> As much as we bash Sears in this group, at least they treat the term
"lifetime
> warranty" as consumers expect.
>
> Rich S.
I'll say it again ... anyone who expects that corporate greed allows for
honesty and truthfulness in advertising is a naive, dumb shit.
If you are still befuddled and believe what is "implied", then start, but
don't stop, here:
http://www.usatoday.com/money/perfi/columnist/lamb/0004.htm
--
www.e-woodshop.net
Last update: 8/24/03
"Charlie Self" in message
> Sure it is misleading. It is meant to imply that it is a true lifetime
> warranty--of the owner--because they KNOW that most people stop reading
right
> there.
> And when you croak, your heirs can take advantage of the warranty. So
what?
> The word "Limited" or the word "Tool" leading off would be far, far more
> truthful.
> Not necessarily. Betting on what might happen in a courtroom, even in our
> litigious society, is not a good idea, which is why most cases are settled
out
> of court. Even the lawyers don't want to take such bets. I'd be interested
in
> knowing if any such cases have been filed, and where they stand: let's not
> forget, this particular version of a "Lifetime Warranty" has only been
around a
> very few years.
On 02 Sep 2003 09:09:58 GMT, [email protected] (Charlie Self)
pixelated:
>Swingman responds:
>
>>
>>I contend there is nothing "misleading" about Ridgid's ... as long as you
>>don't stop reading after the words "lifetime warranty ... ;>)
>>
>
>Sure it is misleading. It is meant to imply that it is a true lifetime
>warranty--of the owner--because they KNOW that most people stop reading right
>there.
You're both right.
Sure it's misleading but the ultimate responsibility falls to
the reader. While I'm pissed at the installer and Dish/Starband
for the lousy warranty, I'm also pissed at myself for not fully
understanding that they -weren't- playing the same game as the
cable companies who replace defective products as a part of their
ridiculous monthly fees.
>>Sears' famous "unconditional" Lifetime Warranty on their tools is good for
>>the life of the tool, NOT the life of the owner. IOW, if your tools are
>>stolen, the thief can still take advantage of the warranty. :)
>
>And when you croak, your heirs can take advantage of the warranty. So what?
That's only IF the manager at that particular Searz WANTS to
honor the warranty. My fights with them and their tool quality
issues were what drove me from ever buying another Crapsman tool.
Heading to Searz twice a week, often with bandaged hand, to replace
lifetime warranted tools was not my idea of fun.
------------------------------
REAL men don't need free plans
------------------------------
http://diversify.com REAL websites
Charlie Self wrote:
> That's right up there with the Sears' 3-1/2 HP from 15 ampere 120 volt
> circuitry.
Let's not forget Porter Cable, Triton, Dewalt, Hitachi, Bosch...don't
they ALL sell 3HP routers running on 110V? Let's not bash Sears for an
industry-standard practice!
--
************************************
Chris Merrill
[email protected]
(remove the ZZZ to contact me)
************************************
And who judges whether is was a defect or not? They do. If the case broke in
half they could say that was normal and not covered.
"Joe28" <[email protected]> wrote in message
news:[email protected]...
>
> "Kevin Singleton" <[email protected]> wrote in message
> news:[email protected]...
> > I was wondering when someone would question that. What's a lifetime
> > warranty if it expires the minute the product fails? That doesn't even
> > sound logical.
> >
> And that's not what it says. If the product fails because of a defect in
> material or workmanship, the warranty applies. If the product fails for
> some other reason, the warranty does not apply. The question is always
> going to be about why it failed, not when it failed.
>
> Joe Gilman
>
>
"Joe28" <[email protected]> wrote in message
news:[email protected]...
>
> "CW" <[email protected]> wrote in message
> news:[email protected]...
> > Rigid warranty excludes everything.
> Except manufacturing defects. Can't say it enough times.
> No, you obviously can't say it enough times for you to figure out.
Apparently, you never will.
> > Fix it if they want to.
> Or if it's a manufacturing defect
It's only a manufacturing defect if they say it is. They don't state what
constitutes a manufacturing defect. If you use it for an hour and it
grenades, there is nothing saying they have to do anything about it. Maybe
you abused it.
I just noticed that Performax, Powermatic, and Jet now have limited
Lifetime Warranties.
"Charlie Self" <[email protected]> wrote in message
news:[email protected]...
> CW writes:
>
> >Glad you got it straitened out. You did bring up a point about lifetime
> >warranties. This is the case with most lifetime warranties on any
product.
>
> It had better be damned well clearly stated on the box or elsewhere very
> obvious then, because a lifetime warranty does NOT mean the lifetime of
the
> product, but of the original owner, unless otherwise specified.
>
> Charlie Self
>
> "Old age is fifteen years older than I am."
> Oliver Wendell Holmes
>
>
>
>
>
>
>
>
>
>
>
>
In article <[email protected]>, "Joe28" <[email protected]> wrote:
>
>"CW" <[email protected]> wrote in message
>news:[email protected]...
>> Rigid warranty excludes everything.
>Except manufacturing defects. Can't say it enough times.
>
>> Fix it if they want to.
>Or if it's a manufacturing defect
>
It seems to me that the problem is that Ridgid apparently uses an excessively
narrow definition of what constitutes a "manufacturing defect".
--
Regards,
Doug Miller (alphageek-at-milmac-dot-com)
Same thing.
"Kevin Singleton" <[email protected]> wrote in message
news:[email protected]...
> "It sells", or "we buy"? ;>)
>
> Kevin
> "CW" <[email protected]> wrote in message
> news:[email protected]...
> > It sells, though.
> > "Kevin Singleton" <[email protected]> wrote in message
> > news:[email protected]...
> > > I was wondering when someone would question that. What's a lifetime
> > > warranty if it expires the minute the product fails? That doesn't
even
> > > sound logical.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
"Kevin Singleton" <[email protected]> wrote in message
news:[email protected]...
> I was wondering when someone would question that. What's a lifetime
> warranty if it expires the minute the product fails? That doesn't even
> sound logical.
>
And that's not what it says. If the product fails because of a defect in
material or workmanship, the warranty applies. If the product fails for
some other reason, the warranty does not apply. The question is always
going to be about why it failed, not when it failed.
Joe Gilman
"Kevin Singleton" <[email protected]> wrote in message
news:[email protected]...
> I wonder if that's on the outside of the box, or only on the paperwork
> inside the box, that you don't see until you've bought the product.
>
I happen to have the box for the Ridgid planer I bought a couple of years
ago. It says "Lifetime warranty against manufacturing defects." That's in
black letters on the outside of the box, in three places. Yes, the last 3
words are in smaller type than the first two letters. Is that your beef?
Can't read the small print? It's 5/16 of an inch tall.
Joe
> Kevin
> "Joe28" <[email protected]> wrote in message
> news:[email protected]...
> >
> > And that's not what it says. If the product fails because of a defect
in
> > material or workmanship, the warranty applies. If the product fails for
> > some other reason, the warranty does not apply. The question is always
> > going to be about why it failed, not when it failed.
> >
> > Joe Gilman
> >
> >
>
>
"CW" <[email protected]> wrote in message
news:REp5b.346197$uu5.68535@sccrnsc04...
> Yes. That means "trust us to be nice guys". Essentially, no warranty.
>
Recently in rec.woodworking, somebody argued that Home Depot forces
manufacturers to take back anything and everything the customer brings in,
and that probably explains why Emerson got out of their Ridgid tool deal
with HD. Now it's claimed that Home Depot won't take back anything because
of trick language in the Ridgid warranty. Which is correct? I don't know
because I only have one Ridgid tool and there's nothing wrong with it.
Joe
> "Joe28" <[email protected]> wrote in message
> news:[email protected]...
> > It says "Lifetime warranty against manufacturing defects." > >
> >
> >
>
>
"CW" <[email protected]> wrote in message
news:[email protected]...
> Rigid warranty excludes everything.
Except manufacturing defects. Can't say it enough times.
> Fix it if they want to.
Or if it's a manufacturing defect
> "George" <[email protected]> wrote in message
> news:[email protected]...
>
> >
> > Read any good warranties lately? All I've seen exclude abuse. Seems
> > failure to maintain the machine might easily be considered abuse. It's
> > certainly not proper use.
> >
> > "CW" <[email protected]> wrote in message
> > news:KFr5b.343534$o%2.157125@sccrnsc02...
> > > Better than nothing, yes. I would rathe buy something with a real
> warrenty
> > > though, and since Rigid doesn't offer anything special, i would go
with
> > > another brand.
> > > "Swingman" <[email protected]> wrote in message
> > > news:[email protected]...
> > > > Still, better than no warranty whatsoever in most respects ... by
> virtue
> > > of
> > > > its very existence you can skillfully apply a good deal of pressure
to
> > > > management to solve a problem if you take the time.
> > > >
> > > > SWMBO could start a cottage industry giving lessons on how to do
this.
> > > >
> > > > --
> > > > www.e-woodshop.net
> > > > Last update: 8/24/03
> > > >
> > > >
> > > > "CW" wrote in message
> > > > > Yes. That means "trust us to be nice guys". Essentially, no
> warranty.
> > > > >
> > > > > "Joe28" wrote in message
> > > > > > It says "Lifetime warranty against manufacturing defects." > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
I wonder if that's on the outside of the box, or only on the paperwork
inside the box, that you don't see until you've bought the product.
Kevin
"Joe28" <[email protected]> wrote in message
news:[email protected]...
>
> And that's not what it says. If the product fails because of a defect in
> material or workmanship, the warranty applies. If the product fails for
> some other reason, the warranty does not apply. The question is always
> going to be about why it failed, not when it failed.
>
> Joe Gilman
>
>
"Leon" <[email protected]> wrote in
news:[email protected]:
> For portable planers used in a 5 day a week, 50 weeks a year, and at
> least 2 hours or more a day I would suspect 2 years is about right.
> Most portables are used a few hours a week at most, extending the life
> to probably 10 years.
Some years back, we had an ex-Black & Decker engineer on the wreck
for a while. I recall him saying the design life of a "home-owner"
grade electric drill was 9 hours. They figured the average home
owner would use it for a few minutes at a time, a few times a year,
and by the time the 9 hours was reached he'd have had it enough
years he wouldn't mind buying a new one.
John
Since I strted this thread, here is my problem with the Ridgid warrenty - HD
employees don't know what it means! I was told by the MANAGER of the Tool
Corral in HD that I could bring the planer back in 15 years and if it broke, HD
would gladly replace it with a new one. It was this statement by the manager
that sealed the deal and made me believe this was like the Sears lifetime
warrenty. True, not what it says on the box but it sucks that the MANAGER does
not even know what it means.
Tom P.
Tom P.
http://www.tangopapadecals.com
"Tom Prestia" <[email protected]> wrote in message
news:[email protected]...
> Since I strted this thread, here is my problem with the Ridgid
warrenty - HD
> employees don't know what it means! I was told by the MANAGER of the Tool
> Corral in HD that I could bring the planer back in 15 years and if it
broke, HD
> would gladly replace it with a new one. It was this statement by the
manager
> that sealed the deal and made me believe this was like the Sears lifetime
> warrenty. True, not what it says on the box but it sucks that the MANAGER
does
> not even know what it means.
>
Putting the pieces together from this and a previous thread:
The borg misrepresents the warranty to make the sale. Then they customarily
try to make it good by browbeating the supplier into taking back everything
regardless of fault. But this particular manufacturer no longer has the
supply contract and won't be browbeaten. So the store tells the unhappy
customer to go home and read the warranty. If the supplier won't absorb the
cost, the store will not, so the customer will.
Joe
In article <[email protected]>,
Mike S. <[email protected]> wrote:
>Has or is anyone planning on purchasing the new Dewalt planer? I was reading
>about it in the Oct.2003 wood mag. Looks pretty impressive. They also made
>some changes to the old 733 and renamed it 734.
I saw the same write-up. An on-line search didn't turn up anybody that has the
DW735 offered yet, except for "doityourself.com", who is claiming a 'retail'
price that is $180+ _above_ the price point mentioned in the story, which
doesn't make their circa $60 'discount' look very good. Their 'retail' would
be about 'list', *if* they were quoting in Canadian dollars. Don't think that's
likely, since they're in New Jersey.
There isn't even anything on the DeWalt web-site. *sigh*
The _only_ thing I see as a down-check on the unit is the noise level. It's
more than _eight_times_ as loud as the Delta 22-580 that I was considering.
Aside from that it, it _looks_ to have everything on my wish list. It even
*looks* more like what I think a planer should look like. <grin>
"Steven" <[email protected]> wrote in message
news:[email protected]...
> Warranty
> I bought an electric fry pan a few years ago and the handle broke
> a short time later. I took it to the factory authorized repair center
> and the exact words from the person were "the warranty does not cover
> plastic parts or anything that could break"
> Steven-Woodward
We bought a set of International Homes cookware in 1977. Two years ago, the
slow cooker developed a crack in the heater element housing. I called to
buy a new one, and they sent one out at no charge. They said it was
warranted for the lifetime of the original owner. My mother got new handles
for some of hers after thirty-some years at no charge.
I would expect to replace belts, cords, maybe switches on tools with a
lifetime warranty, but the steel parts should last unless they were
defective -- which the warranty should cover. harrym
Warranty
I bought an electric fry pan a few years ago and the handle broke
a short time later. I took it to the factory authorized repair center
and the exact words from the person were "the warranty does not cover
plastic parts or anything that could break"
Safety
As much as possible I stand beside the thickness planer in case
anything comes flying out. It is a good idea to check tightness of
exposed moving parts on any new power tool. It may have been tight at
the factory but with transportation etc it could be loose. I went
through the full adjustment on my new thickness planner, per the
manual, and found that it was poorly adjusted from the factory - this
is another good reason to give the machine a check-up before plugging
it in.
Steven-Woodward
Has or is anyone planning on purchasing the new Dewalt planer? I was reading
about it in the Oct.2003 wood mag. Looks pretty impressive. They also made
some changes to the old 733 and renamed it 734.
--
Mike S.
[email protected]
An honest man! Well played!
Kevin
"Nova" <[email protected]> wrote in message
news:[email protected]...
> > You'll treat it better than your gal, anyway.
>
> I treat it well, but not that good. ;-)
On Tue, 2 Sep 2003 08:28:05 -0500, "HarryM" <[email protected]>
wrote:
>The asphalt shingles on our house failed after a hail storm [after three
>years on the roof]. The gravel washed off. They were supposed to have a
>ten-year warranty. The company rep looked at our roof and said it had been
>in a hail storm, which voided the warranty. Our homeowner's insurance took
>care of a new roof, but it left me wondering what the warranty did cover.
>harrym
Gotta read that warranty, I'm sure "acts of God" are exceptions. If
this were me, I'd just be happy someone other than myself paid for the
replacment.
[email protected] (Tom Prestia) wrote:
> And here is the good part, the expected lifetime of a Ridgid planer
>is 2 years!!!! Yep, $400 for a tool that is supposed to die after 2 years!
>How is that for a lifetime warrenty?
Great, my uncle has one that mom bought him on my recommendation. Oh
well, I'll let him use my Dewalt if his fails.
Wes
--
Reply to:
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Lycos address is a spam trap.
Nova <[email protected]> wrote:
>I just bought an American made Fender Stratocaster guitar. It has a
>"limited lifetime warranty". The fine print states the following is not
>covered:
>
>strings
>tuning mechanism
>finish
>frets
>nut
>neck
>bridge
>and any cracks that may develop in the body
>
>Go figure?
Too many rockers bashing guitars on stage?
Wes
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