I own a Dremel 400 Series XPR Rotary Tool and I was looking at getting
their small router table accessory for it. Unfortunately, nobody in town
carried it. One day I was in Sears, and they had a decent looking router
table accessory available for their brand of rotary tools. I found a
salesman and asked him if their brand was compatible with the Dremel
brand, and he informed me that the Craftsman line was made by Dremel so
it "should" be compatible.
Oh well, never trust a Sears salesman I guess. It didn't fit at all. I
was quite frustrated and boxed the thing back up and was going to return
it.
Before I returned it, however, I decided to contact Dremel customer
service to find out where I could get one of their tables locally. I
sent them an email through their website. I explained to them what had
happened to me at Sears, and the email I got back was quite amazing. I
also need to mention that I received a reply from them within 20 minutes.
The customer service rep told me that they did in fact make the rotary
tools and accessories for Sears. She asked what type of knobs the table
I purchased had, metal or plastic, and asked for my address so they
could send me the proper adapter for the XPR free of charge. I unboxed
the unit and determined the screw type, emailed the info back to her,
and within 3 days I had a complete replacement part that attached the
XPR to the router table.
Thank you Dremel for the wonderful customer service on a Sears branded
product.
Wuudchuck
http://wuudchuck.com - Free Woodworking Plans
On Fri, 14 Apr 2006 21:05:21 GMT, Wuudchuck
<[email protected]> wrote:
>Thank you Dremel for the wonderful customer service on a Sears branded
>product.
I bought a "broken" Dremel in a garage sale for a buck and went to the
Dremel web site. They had all the parts to make it factory fresh for a
few bucks (brushes, coupler etc)
They are certainly a class act.
I had a similiar experience dealing with the folks at Dremel when I bought
one of their scroll saws on ebay. They sent me a switch and an owners manual
at no charge. Replacing the switch fixed the problem as they suggested it
would. They even paid for the postage.
Nice people, very helpful.
John E.
"Wuudchuck" <[email protected]> wrote in message
news:l8U%[email protected]...
> I own a Dremel 400 Series XPR Rotary Tool and I was looking at getting
> their small router table accessory for it. Unfortunately, nobody in town
> carried it. One day I was in Sears, and they had a decent looking router
> table accessory available for their brand of rotary tools. I found a
> salesman and asked him if their brand was compatible with the Dremel
> brand, and he informed me that the Craftsman line was made by Dremel so
> it "should" be compatible.
>
> Oh well, never trust a Sears salesman I guess. It didn't fit at all. I
> was quite frustrated and boxed the thing back up and was going to return
> it.
>
> Before I returned it, however, I decided to contact Dremel customer
> service to find out where I could get one of their tables locally. I
> sent them an email through their website. I explained to them what had
> happened to me at Sears, and the email I got back was quite amazing. I
> also need to mention that I received a reply from them within 20 minutes.
>
> The customer service rep told me that they did in fact make the rotary
> tools and accessories for Sears. She asked what type of knobs the table
> I purchased had, metal or plastic, and asked for my address so they
> could send me the proper adapter for the XPR free of charge. I unboxed
> the unit and determined the screw type, emailed the info back to her,
> and within 3 days I had a complete replacement part that attached the
> XPR to the router table.
>
> Thank you Dremel for the wonderful customer service on a Sears branded
> product.
>
> Wuudchuck
> http://wuudchuck.com - Free Woodworking Plans
So, the morale is "One can trust a SEARS employee?"
"Wuudchuck" <[email protected]> wrote in message
news:l8U%[email protected]...
>I own a Dremel 400 Series XPR Rotary Tool and I was looking at getting
>their small router table accessory for it. Unfortunately, nobody in town
>carried it. One day I was in Sears, and they had a decent looking router
>table accessory available for their brand of rotary tools. I found a
>salesman and asked him if their brand was compatible with the Dremel brand,
>and he informed me that the Craftsman line was made by Dremel so it
>"should" be compatible.
>
> Oh well, never trust a Sears salesman I guess. It didn't fit at all. I was
> quite frustrated and boxed the thing back up and was going to return it.
>
> Before I returned it, however, I decided to contact Dremel customer
> service to find out where I could get one of their tables locally. I sent
> them an email through their website. I explained to them what had happened
> to me at Sears, and the email I got back was quite amazing. I also need to
> mention that I received a reply from them within 20 minutes.
>
> The customer service rep told me that they did in fact make the rotary
> tools and accessories for Sears. She asked what type of knobs the table I
> purchased had, metal or plastic, and asked for my address so they could
> send me the proper adapter for the XPR free of charge. I unboxed the unit
> and determined the screw type, emailed the info back to her, and within 3
> days I had a complete replacement part that attached the XPR to the router
> table.
>
> Thank you Dremel for the wonderful customer service on a Sears branded
> product.
>
> Wuudchuck
> http://wuudchuck.com - Free Woodworking Plans