I have a new Delta 14" band saw, model 28-206. Less than a week old.
Tonight I started to cut something and no matter how slowly I fed the
wood I would get rough spots in the cut that looked as if I were
pushing it through as fast as I could go. I checked a number of
things, and finally noticed that the tire on the lower wheel is
actually coming away from the wheel when it rotates. It had rubbed
against the blade guard on the left side and left a burr on part of
the tire. I put some sandpaper on a board, removed the blade, turned
on the motor and sanded away the roughness. Even so, with the blade
off, the tire comes away from the wheel; a thin piece of wood held in
one place makes intermittent contact with the tire.
Shouldn't the tire have been glued to the wheel to prevent something
like this from happening? With the saw being new, I assumed the tire
was glued to the wheel, but it's not. I can slide it from side to
side between the lips on the wheel.
Any suggestions? Should I glue the tire in place myself? Buy new
tires and glue them on? Complain to the dealer?
You should complain and see what happens. To the best of my limited
knowledge the tires are held on without glue, simply really tight on
the wheel. Either way the reason to buy a new piece of equipment is
because you know that it should work, and that there are trained people
who should help you get it running smoothly.
Andrew
darkon wrote:
> I have a new Delta 14" band saw, model 28-206. Less than a week old.
> Tonight I started to cut something and no matter how slowly I fed the
> wood I would get rough spots in the cut that looked as if I were
> pushing it through as fast as I could go. I checked a number of
> things, and finally noticed that the tire on the lower wheel is
> actually coming away from the wheel when it rotates. It had rubbed
> against the blade guard on the left side and left a burr on part of
> the tire. I put some sandpaper on a board, removed the blade, turned
> on the motor and sanded away the roughness. Even so, with the blade
> off, the tire comes away from the wheel; a thin piece of wood held in
> one place makes intermittent contact with the tire.
>
> Shouldn't the tire have been glued to the wheel to prevent something
> like this from happening? With the saw being new, I assumed the tire
> was glued to the wheel, but it's not. I can slide it from side to
> side between the lips on the wheel.
>
> Any suggestions? Should I glue the tire in place myself? Buy new
> tires and glue them on? Complain to the dealer?
Complain to the dealer. You need a replacement tire.
Darkon .. Sorry that you are having trouble with your new saw....just
call your dealer and he will take care of it immediately .....you do
not have to demand nor do you have to complain....all you have to do is
to call your dealer and let him do his job.....please have the serial
number ready, this will make his job easier and this is all Delta needs
for warranty replacement...in all my years of selling Delta I never had
even one situation that Delta would not cover it under warranty and
they always took care of the customer. There is no need to be
confrontational. Delta and their dealers want to help you! Good luck,
Mike
Darkon:
I was aiming my remarks toward the suggestions others were giving you
about demanding and complaining and just felt there was no need for
that kind of attitude...in no way did I aim to suggest to you that you
did not have the right to be upset. Having a problem with a new
machine sucks. Delta has always given the dealers the power to take
care of you and rightly so. I hope that they get you all taken care
of. I speak with Delta often, if you have any problems or if I can be
of any assistance, please contact me.
good luck,
Mike
I was the first to use the word complain. I meant it in terms of
voicing your complaint with the machine to the dealer. I stick by this,
as the only differnce you point out if in vernacular. As far as
attitiude, I think you have the right as a consumer to be upset when
purchasing a new toy that doesn't perform properly. Now that said, I
didn't suggest throwing the machine through the window or boycotting
delta or anything of the sort. I suggested making them make the problem
right.
Maybe I am being grumpy, but come on getting at least slightly pissed
is understandable when dealing with broken stuff
Hrmp.
Andrew
On Sun, 07 Aug 2005 19:18:14 -0000, darkon <[email protected]>
wrote:
>Frank Boettcher <[email protected]> wrote:
>
>> Better yet take the 28-206 (chinese junk) back and replace it
>> with one of Delta's American made 14" machines. Yes it will
>> cost more. Yes it is worth it.
>
>On second though, and despite what I said in my other reply, I'm
>curious. What model would you recommend and approximately what would
>it cost?
>
The X5 version of the Delta 14" Band Saw.
I'm not sure what the cost is currently. Probably $800-850 after
rebates which should be on this time of year.
[email protected] wrote:
> Darkon .. Sorry that you are having trouble with your new saw....just
> call your dealer and he will take care of it immediately .....you do
> not have to demand nor do you have to complain....all you have to do is
> to call your dealer and let him do his job.....please have the serial
> number ready, this will make his job easier and this is all Delta needs
> for warranty replacement...in all my years of selling Delta I never had
> even one situation that Delta would not cover it under warranty and
> they always took care of the customer. There is no need to be
> confrontational. Delta and their dealers want to help you! Good luck,
I agree entirely. Hi Mike, hope Dawn's doing well. Last time I had a
problem, I called up and told the lady what it was. She asked for the
ser.#, I didn't have it handy and she didn't even ask me to turn the saw
around and read it to her, just figured out what I needed and sent it to
me. GOOD service.
Dave in Fairfax
--
reply-to doesn't work
use: daveldr at att dot net
American Association of Woodturners
http://www.woodturner.org
Capital Area Woodturners
http://www.capwoodturners.org/
PATINA
http://www.patinatools.org
On 7 Aug 2005 05:59:47 -0700, [email protected] wrote:
>Darkon .. Sorry that you are having trouble with your new saw....just
>call your dealer and he will take care of it immediately .....you do
>not have to demand nor do you have to complain....all you have to do is
>to call your dealer and let him do his job.....please have the serial
>number ready, this will make his job easier and this is all Delta needs
>for warranty replacement...in all my years of selling Delta I never had
>even one situation that Delta would not cover it under warranty and
>they always took care of the customer. There is no need to be
>confrontational. Delta and their dealers want to help you! Good luck,
>Mike
Excellent point, Mike...
I used to do customer service for computers, and the friendly folks that needed
help got it ASAP... the demanding, whining, or loud folks got put on Hold
Hell"..
Very few companies think that every item off the line (or imported with their
label) is perfect... they're usually very helpful and cooperative when a
customer has a problem.. YMMV
mac
Please remove splinters before emailing
[email protected] wrote:
> Darkon .. Sorry that you are having trouble with your new
> saw....just call your dealer and he will take care of it
> immediately .....you do not have to demand nor do you have to
> complain....all you have to do is to call your dealer and let
> him do his job.....please have the serial number ready, this
> will make his job easier and this is all Delta needs for
> warranty replacement...in all my years of selling Delta I never
> had even one situation that Delta would not cover it under
> warranty and they always took care of the customer. There is no
> need to be confrontational. Delta and their dealers want to
> help you! Good luck, Mike
I had no intention of being confrontational with the dealer. I'm
just going to go in and ask for it be be fixed. I'm irritated that I
have problems with a new saw (understandably, I think), and some of
that probably came through in my post. I quite agree that talking
calmly to the dealer is a better way to get results than immediately
trying to argue with them.
At the moment I'm printing some pictures that show where the rubber
from the tire is on the lower blade guard. That way I can show them
what the problem is instead of trying to describe it.
Thank you to everyone who responded to my post.
Frank Boettcher <[email protected]> wrote:
> On Sun, 07 Aug 2005 03:09:35 -0000, darkon
> <[email protected]> wrote:
>
>>I have a new Delta 14" band saw, model 28-206. Less than a week
>>old. Tonight I started to cut something and no matter how
>>slowly I fed the wood I would get rough spots in the cut that
>>looked as if I were pushing it through as fast as I could go. I
>>checked a number of things, and finally noticed that the tire on
>>the lower wheel is actually coming away from the wheel when it
>>rotates. It had rubbed against the blade guard on the left side
>>and left a burr on part of the tire.
[snip]
> Call Delta customer service and have them send you new tires.
> They are defective, do not have the appropriate durometer to
> withstand the centrifigal force at the approprate RPM.
>
> The tires are not glued to the wheel. They are designed to stay
> put up to operating rpm. However, it should not have any
> clearance between the side flanges to slide from lip to lip as
> you state.
>
> Better yet take the 28-206 (chinese junk) back and replace it
> with one of Delta's American made 14" machines. Yes it will
> cost more. Yes it is worth it.
Well, hell, I thought I was buying American. Not that that was
terribly important as long as the equipment works properly. I'll
buy American when I can, but I'm not a fanatic about it. I don't
mean to imply that you a fanatic, either. I agree, but I don't
have the cash to spare for a really expensive bad saw. Want to
send me some? :-)
darkon <[email protected]> wrote in news:Xns96AB97E42BC84darkon@
216.168.3.30:
> [email protected] wrote:
>
>> Darkon .. Sorry that you are having trouble with your new
>> saw....just call your dealer and he will take care of it
>> immediately .....you do not have to demand nor do you have to
>> complain....all you have to do is to call your dealer and let
>> him do his job.....please have the serial number ready, this
>> will make his job easier and this is all Delta needs for
>> warranty replacement...in all my years of selling Delta I never
>> had even one situation that Delta would not cover it under
>> warranty and they always took care of the customer. There is no
>> need to be confrontational. Delta and their dealers want to
>> help you! Good luck, Mike
>
> I had no intention of being confrontational with the dealer. I'm
> just going to go in and ask for it be be fixed. I'm irritated that I
> have problems with a new saw (understandably, I think), and some of
> that probably came through in my post. I quite agree that talking
> calmly to the dealer is a better way to get results than immediately
> trying to argue with them.
>
> At the moment I'm printing some pictures that show where the rubber
> from the tire is on the lower blade guard. That way I can show them
> what the problem is instead of trying to describe it.
>
> Thank you to everyone who responded to my post.
>
That's why we buy from local dealers when we can, is it not?
Patriarch
darkon <[email protected]> wrote in news:Xns96AB98F406B6Ddarkon@
216.168.3.30:
> I wrote:
>
>> I don't have the cash to spare for a really expensive bad saw.
>
> Typo. BAND saw, not bad saw.
>
>
I don't have the money for an expensive bad saw either. ;-)
Life's too short for bad tools.
Patriarch
darkon <[email protected]> wrote in news:Xns96AB9BAC6184darkon@
216.168.3.30:
> Frank Boettcher <[email protected]> wrote:
>
>> Better yet take the 28-206 (chinese junk) back and replace it
>> with one of Delta's American made 14" machines. Yes it will
>> cost more. Yes it is worth it.
>
> On second though, and despite what I said in my other reply, I'm
> curious. What model would you recommend and approximately what would
> it cost?
>
> One reason I didn't go for a more expensive saw is because this is
> strictly a hobby, not a profession. I didn't buy a smaller saw
> because I wanted something that I could grow into instead of getting
> something I'd want to replace in a few years -- and the bench models
> frankly look like toys. Plastic tables, yecch. I wanted a saw like
> my dad's that he's been using in his shop for over 30 years, but he
> paid $600 for it used in 1973. I think it's over $2000 now. That
> seemed a bit much for a weekend hobby.
>
There's a sweet spot in the market for 14" band saws at about $650 to $900.
The more expensive saws from Delta, Jet and Powermatic are all excellent
purchases at that range. A step up from there gets you into the smaller
Laguna 14" saw.
The original Delta 14" has been the market target for decades.
Patriarch
Frank Boettcher <[email protected]> wrote:
> Better yet take the 28-206 (chinese junk) back and replace it
> with one of Delta's American made 14" machines. Yes it will
> cost more. Yes it is worth it.
On second though, and despite what I said in my other reply, I'm
curious. What model would you recommend and approximately what would
it cost?
One reason I didn't go for a more expensive saw is because this is
strictly a hobby, not a profession. I didn't buy a smaller saw
because I wanted something that I could grow into instead of getting
something I'd want to replace in a few years -- and the bench models
frankly look like toys. Plastic tables, yecch. I wanted a saw like
my dad's that he's been using in his shop for over 30 years, but he
paid $600 for it used in 1973. I think it's over $2000 now. That
seemed a bit much for a weekend hobby.
Unquestionably Confused <[email protected]> wrote:
> darkon wrote:
>> I wrote:
>>
>>
>>>I don't have the cash to spare for a really expensive bad saw.
>>
>>
>> Typo. BAND saw, not bad saw.
>
> Freudian slip. You've already laid out the cash for a bad saw<g>
That occurred to me as well. :-)
Frank Boettcher <[email protected]> wrote:
> On Sun, 07 Aug 2005 19:18:14 -0000, darkon
> <[email protected]> wrote:
>
>>
>>On second though, and despite what I said in my other reply, I'm
>>curious. What model would you recommend and approximately what
>>would it cost?
>>
>
> The X5 version of the Delta 14" Band Saw.
> I'm not sure what the cost is currently. Probably $800-850
> after rebates which should be on this time of year.
Hmm. It does look better, in all sorts of little ways. I had
decided on a limit of $1000 as the maximum I wanted to spend on a
band saw, so.... even with the $200-and-some I spent on a miter
gauge and a good fence (Kreg), I'm still not breaking my limit too
badly.
Frank Boettcher <[email protected]> wrote:
> On Sun, 07 Aug 2005 19:18:14 -0000, darkon <[email protected]>
> wrote:
>
>>Frank Boettcher <[email protected]> wrote:
>>
>>> Better yet take the 28-206 (chinese junk) back and replace it
>>> with one of Delta's American made 14" machines. Yes it will
>>> cost more. Yes it is worth it.
>>
>>On second though, and despite what I said in my other reply, I'm
>>curious. What model would you recommend and approximately what
>>would it cost?
>>
>
> The X5 version of the Delta 14" Band Saw.
> I'm not sure what the cost is currently. Probably $800-850 after
> rebates which should be on this time of year.
You'll be pleased to know that I'm taking your advice. I talked to the
dealer today and showed them my pictures and some sample cuts from
before and after the problem occurred. They would have replaced the
saw with no problem, but I told them I'd rather just return it and
upgrade to the X5. After the rebate it will be $800.
Frank Boettcher <[email protected]> wrote:
> Sounds like your dealer is a good outfit.
I suppose. For reference, in case anyone wants to know, it's Mueller
in Cincinnati: http://muellerco.com/
darkon <[email protected]> wrote:
> Frank Boettcher <[email protected]> wrote:
>
>> Sounds like your dealer is a good outfit.
>
> I suppose. For reference, in case anyone wants to know, it's
> Mueller in Cincinnati: http://muellerco.com/
I should amend that lukewarm reference to something a more positive
now that I have the new saw.
I took the old saw back yesterday, no problem at all with returning
it. They were holding the Delta X5 bandsaw for me. I was surprised;
they didn't charge me shipping for the new saw (delivery to my
house), and threw in some Cool Blocks and one of those multi-purpose
Leatherman-like tools as a gesture of goodwill. I don't really care
for the multi-purpose tools -- I prefer a dedicated tool that does
its job properly instead of a multi-purpose one that does nothing
particularly well -- but it was still a nice gesture. (I'll throw it
in the glove box and hope I never have to use it. <g>) Oh, and they
let me keep the extra blade that I got with the old saw. (It was part
of a deal where you get a certain dollar amount of accessories when
you spend over a certain amount.) That was also unexpected. I
offered to give the blade back and then pay for it, but they said to
keep it.
I haven't finished assembling the new saw yet -- other things like
food, sleep, and SWMBO intervened -- but I like what I've seen so
far. Even the packaging was better. Instead of being in styrofoam,
the X5 was bolted to a thick piece of plywood, and components like
the table and door were in their own boxes inside the large box
instead of being in plastic bags. Handles that were plastic on the
cheaper saw are made of aluminum. Pulleys are machined instead of
cast. The wheels are still cast aluminum, machined on the rim, but
they're better-looking in some way I'm not sure how to express. The
stand feels much more solid, and ought to: it's heavy as hell. (I
include this not to impress the experienced woodworkers here, but
hopefully to inform others who may be helped by it.)
All in all a good experience, even if I was disappointed with the
first saw. I got the definite impression that the dealer was willing
to take a bit of a hit on this saw so that they could have me as a
repeat customer who might also refer business their way.
Even better, the X5 bandsaw has a choice of a US$100 rebate, a
router, or a portable belt sander. I think I'll pick the router, as
a good one would cost more than $100 anyway.
Thanks to everyone for the helpful comments and advice.
On Sun, 07 Aug 2005 03:09:35 -0000, darkon <[email protected]>
wrote:
>I have a new Delta 14" band saw, model 28-206. Less than a week old.
>Tonight I started to cut something and no matter how slowly I fed the
>wood I would get rough spots in the cut that looked as if I were
>pushing it through as fast as I could go. I checked a number of
>things, and finally noticed that the tire on the lower wheel is
>actually coming away from the wheel when it rotates. It had rubbed
>against the blade guard on the left side and left a burr on part of
>the tire. I put some sandpaper on a board, removed the blade, turned
>on the motor and sanded away the roughness. Even so, with the blade
>off, the tire comes away from the wheel; a thin piece of wood held in
>one place makes intermittent contact with the tire.
>
>Shouldn't the tire have been glued to the wheel to prevent something
>like this from happening? With the saw being new, I assumed the tire
>was glued to the wheel, but it's not. I can slide it from side to
>side between the lips on the wheel.
>
>Any suggestions? Should I glue the tire in place myself? Buy new
>tires and glue them on? Complain to the dealer?
Call Delta customer service and have them send you new tires. They
are defective, do not have the appropriate durometer to withstand the
centrifigal force at the approprate RPM.
The tires are not glued to the wheel. They are designed to stay put
up to operating rpm. However, it should not have any clearance
between the side flanges to slide from lip to lip as you state.
Better yet take the 28-206 (chinese junk) back and replace it with
one of Delta's American made 14" machines. Yes it will cost more.
Yes it is worth it.
On Sun, 07 Aug 2005 18:55:55 -0000, darkon <[email protected]> wrote:
>[email protected] wrote:
>
>> Darkon .. Sorry that you are having trouble with your new
>> saw....just call your dealer and he will take care of it
>> immediately .....you do not have to demand nor do you have to
>> complain....all you have to do is to call your dealer and let
>> him do his job.....please have the serial number ready, this
>> will make his job easier and this is all Delta needs for
>> warranty replacement...in all my years of selling Delta I never
>> had even one situation that Delta would not cover it under
>> warranty and they always took care of the customer. There is no
>> need to be confrontational. Delta and their dealers want to
>> help you! Good luck, Mike
>
>I had no intention of being confrontational with the dealer. I'm
>just going to go in and ask for it be be fixed. I'm irritated that I
>have problems with a new saw (understandably, I think), and some of
>that probably came through in my post. I quite agree that talking
>calmly to the dealer is a better way to get results than immediately
>trying to argue with them.
>
>At the moment I'm printing some pictures that show where the rubber
>from the tire is on the lower blade guard. That way I can show them
>what the problem is instead of trying to describe it.
>
>Thank you to everyone who responded to my post.
if the dealer that you bought it from has a replace part, they should make it
good to go right away...
A really good dealer will take one off a floor model and order the part if he
doesn't have it in stock..
IMO, a dealer sold you what he thought was a good tool in working order, and if
it is defective, he'll fix or replace it..
mac
Please remove splinters before emailing
On Mon, 08 Aug 2005 16:31:40 -0000, darkon <[email protected]>
wrote:
>Frank Boettcher <[email protected]> wrote:
>
>> On Sun, 07 Aug 2005 19:18:14 -0000, darkon <[email protected]>
>> wrote:
>>
>>>Frank Boettcher <[email protected]> wrote:
>>>
>>>> Better yet take the 28-206 (chinese junk) back and replace it
>>>> with one of Delta's American made 14" machines. Yes it will
>>>> cost more. Yes it is worth it.
>>>
>>>On second though, and despite what I said in my other reply, I'm
>>>curious. What model would you recommend and approximately what
>>>would it cost?
>>>
>>
>> The X5 version of the Delta 14" Band Saw.
>> I'm not sure what the cost is currently. Probably $800-850 after
>> rebates which should be on this time of year.
>
>You'll be pleased to know that I'm taking your advice. I talked to the
>dealer today and showed them my pictures and some sample cuts from
>before and after the problem occurred. They would have replaced the
>saw with no problem, but I told them I'd rather just return it and
>upgrade to the X5. After the rebate it will be $800.
I am pleased, but more importantly I think you will be too. Sounds
like your dealer is a good outfit. And if you ever have any problems
in the future, Delta's tech service is excellent.
Frank
darkon wrote:
> I have a new Delta 14" band saw, model 28-206. Less than a week old.
> Tonight I started to cut something and no matter how slowly I fed the
> wood I would get rough spots in the cut that looked as if I were
> pushing it through as fast as I could go. I checked a number of
> things, and finally noticed that the tire on the lower wheel is
> actually coming away from the wheel when it rotates. It had rubbed
> against the blade guard on the left side and left a burr on part of
> the tire. I put some sandpaper on a board, removed the blade, turned
> on the motor and sanded away the roughness. Even so, with the blade
> off, the tire comes away from the wheel; a thin piece of wood held in
> one place makes intermittent contact with the tire.
>
> Shouldn't the tire have been glued to the wheel to prevent something
> like this from happening? With the saw being new, I assumed the tire
> was glued to the wheel, but it's not. I can slide it from side to
> side between the lips on the wheel.
>
> Any suggestions? Should I glue the tire in place myself? Buy new
> tires and glue them on? Complain to the dealer?
On the Delta's the tire is not glued. They just stretch fit. Yours
sounds to be too big for the wheel. Demand a replacement.
-Mark
On Sun, 07 Aug 2005 19:02:11 -0000, darkon <[email protected]>
wrote:
>I wrote:
>
>> I don't have the cash to spare for a really expensive bad saw.
>
>Typo. BAND saw, not bad saw.
Correction noted.
I'm not a fanatic about buying American either. I am a fanatic about
buying quality. And value (which doesn't mean lowest cost).
WHen American cars turned to junk as the big three were trying to drop
weight to get to the fuel standards I bought Japanese and paid a
premium. Best value.
I had the fortunate opportunity to work IWF for many years and the
two most asked questions were. Which is the better fence system the
Unifence or the Biesmeyer? and
Why should I pay $XX more for that unit over brand x chinese or same
brand, chinese.
The answer to question two is simple. Look at the $ premium over the
life of the machine. Do you want a machine you can sell for 60-80
percent of its original value after you used it for your lifetime or
be able to leave it to your kids or grandkids and have them still be
able to get parts. And the satisfaction that the machine brings you
because you can do the best possible work, hobby or living.
I don't think I ever lost a sale when face to face with that
explanation.
Keep in mind the way things are going, the opportunity to make that
choice is shrinking.
BTW, I am no longer affiliated and the opinions expressed are mine and
mine alone.
Frank