A recent thread brought these two incidents to mind.
After having Sears hold money for 6 months without delivery of
$600 worth of items, I called the Better Business Bureau and the city where
the
store was situated, successfully asking both entities to give Sears their
opinion about its order
fulfillment practices.
What later ensued was abrupt message from Sears on my answering robot
instructing me to pick up the
merchandise. On arriving at the store, the scowling greeting overwhelmed my
heart. When the
boxes where wheeled out with the snarling announcement of "Here's your
stuff", I wondered.
Then I asked them to watch while the boxes were opened, earning a warm
"What, you think
we're trying to screw you?" from the clerk. On opening, every door in the
rollaways was kicked in.
No need to think what my situation would have been if I called in that
report from the house.
Case two involves Home Depot. I binged on supplies for a project. At home, I
opened the
heavy nail gun case and--voila!--no nail gun. Returning back to the store,
my revelation of the
situation won some suspicious looks at the return desk. The manager came
and-- kindly and,
reluctantly-- said "Give him another one". Returning to the tool department
after getting the gun,
I found they had unpacked the orignial gun from the first box and used it as
a display item without
marking or tossing the empty case they first sold me.
After that, I open everything before getting a receipt. It is unsurpring how
many boxes have
been pilfered or have damaged merchandise which it is far less awkward to
deal with before
you plunk the money down than later.
Regards,
Edward Hennessey
"_" <[email protected]> wrote in message
news:[email protected]...
> On Mon, 19 Nov 2007 11:38:17 -0800, Edward Hennessey wrote:
>
>> A recent thread brought these two incidents to mind.
>> After having Sears hold money for 6 months without delivery of
>> $600 worth of items, I called the Better Business Bureau and the city
>> where
>> the
>> store was situated, successfully asking both entities to give Sears their
>> opinion about its order
>> fulfillment practices.
>>
>> What later ensued was abrupt message from Sears on my answering robot
>> instructing me to pick up the
>> merchandise. On arriving at the store, the scowling greeting overwhelmed
>> my
>> heart. When the
>> boxes where wheeled out with the snarling announcement of "Here's your
>> stuff", I wondered.
>> Then I asked them to watch while the boxes were opened, earning a warm
>> "What, you think
>> we're trying to screw you?" from the clerk. On opening, every door in the
>> rollaways was kicked in.
>
> This story needs an ending - what happened next?
It was pretty wordless after that. New ones were immediately brought and I
left the
store with them and a rich lesson.
Regards,
Edward Hennessey
Just to pile on here; this problem is not yet resolved, but am still
working it with Home Depot.
Ordered some laminate for a quick kitchen replacement of the tile
countertop. The order was for two 5 x 12 sheets and one 4 x 8 sheet. (BTW,
HD's price is just a little over 1/2 of what Lowe's was going to charge for
the same product.) Got a call from HD that my order was in and went to
pick it up. The stuff comes rolled up in a box; the special order clerk
and I looked inside to make sure the color was right, but we didn't take
the stuff out of the box -- I can't imagine being able to get that stuff
rolled back up into a 12" x 12" square container and there was no way to
tell if there was one, two or five sheets in the box.
Yep, got home and found out I was shorted the 4 x 8 sheet. Called HD, they
were apologetic and said they would look into it. Called again a week
later, they are still looking into it, the expediter has me on her list to
call when they get it figured out. Went in today in person, the associate
called the service center, lady handling this was on lunch break; he took
my name and said he'd call back. That was 7 hours ago; no phone call.
At this point, I'm pretty confident that HD will make the right; but right
now, I'm thinking having the desk clerks re-roll the laminate would have
been less hassle.
--
If you're going to be dumb, you better be tough
On Mon, 19 Nov 2007 11:38:17 -0800, Edward Hennessey wrote:
> A recent thread brought these two incidents to mind.
> After having Sears hold money for 6 months without delivery of
> $600 worth of items, I called the Better Business Bureau and the city where
> the
> store was situated, successfully asking both entities to give Sears their
> opinion about its order
> fulfillment practices.
>
> What later ensued was abrupt message from Sears on my answering robot
> instructing me to pick up the
> merchandise. On arriving at the store, the scowling greeting overwhelmed my
> heart. When the
> boxes where wheeled out with the snarling announcement of "Here's your
> stuff", I wondered.
> Then I asked them to watch while the boxes were opened, earning a warm
> "What, you think
> we're trying to screw you?" from the clerk. On opening, every door in the
> rollaways was kicked in.
This story needs an ending - what happened next?
Dave Hinz wrote:
> On Wed, 21 Nov 2007 00:55:52 GMT, Mark Jerde <[email protected]> wrote:
>>> After that, I open everything before getting a receipt.
>> That might be the single biggest thing I learned in 7 years in the US Army.
>> I don't sign for anything before I inspect it.
>>
>> It was kinda funny when we closed on our house. Several people sitting
>> around a table signing document after document after document, but one
>> person (me!) reading them before signing. What they had scheduled for a
>> half hour took all afternoon.
>
> Just because they're used to signing things they don't understand or
> agree with, doesn't mean you should do the same. Good for you, I did
> the same.
>
And if you closely read _their_ terms of service, you'll probably find
they've already excluded all liability, so they don't care what they sign...
On Wed, 21 Nov 2007 00:55:52 GMT, Mark Jerde <[email protected]> wrote:
>> After that, I open everything before getting a receipt.
>
> That might be the single biggest thing I learned in 7 years in the US Army.
> I don't sign for anything before I inspect it.
>
> It was kinda funny when we closed on our house. Several people sitting
> around a table signing document after document after document, but one
> person (me!) reading them before signing. What they had scheduled for a
> half hour took all afternoon.
Just because they're used to signing things they don't understand or
agree with, doesn't mean you should do the same. Good for you, I did
the same.
"Stupendous Man" <[email protected]> wrote in message
news:[email protected]...
> As a mechanic i learned long ago to check all deliveries.
> Quite often, someone will order a part, remove a crucial clip or
> something, and return the part. They restock it and send it out again
> without checking.
> --
> Stupendous Man,
> Defender of Freedom, Advocate of Liberty
>
I was a motorcycle mechanic/partsman/salesman for a number of years. There
were very few problems with missing bits. I did brit bikes, Honda, and
Harley Davidson. One incident stands out though. I had a brand new Hog ready
for a customer to pick up at noon. At 10:00 AM, I decided to give it a short
test run, to make sure the customer would have a trouble free ride home,
about 100 miles away. While on the road the electric starter cut in. It
turned out that the solenoid had no return spring. After a hurried rebuild
everything was OK.
Steve R.
--
Reply address munged to bugger up spammers
It pays to check all right! A few years ago, I bought some new brakes shoes
for my car. After a 40 mile round trip, with the rear brakes apart, I found
one box had 2 nicely cleaned up, and completely worn out shoes in it! After
putting the old shoes back in the car, 20 miles of winding country road to
the store, I was greeted with great suspicion. They finally caved in, and
gave me another set. The clerk and manager were not pleased when I checked
each shoe in front of them!
Steve R.
--
Reply address munged to bugger up spammers
> After that, I open everything before getting a receipt.
That might be the single biggest thing I learned in 7 years in the US Army.
I don't sign for anything before I inspect it.
It was kinda funny when we closed on our house. Several people sitting
around a table signing document after document after document, but one
person (me!) reading them before signing. What they had scheduled for a
half hour took all afternoon.
-- Mark