Kudo to LN

Tom B wrote,on my timestamp of 4/08/2009 7:36 AM:
> As the email string below indicates, Lie Nielsen has support that's as
> good as their planes. Less than 24 hours from inquiry to response, and
> a great response too.
>
> I'm just a satisfied LN customer, not a shill for them.
>


Seconded. They got me a replacement lever cap from their
large shoulder plane that just fitted perfectly on my
Record 073. I had dropped the 073 and the steel lever cap
broke off. I now have one of the few hybrid 073s in existence!
And the whole thing was sealed in a few days. Amazing service!



> <<<<<<<<<<<<<<<<<<<<< SNIP >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>
>> Date: Mon, 03 Aug 2009 10:56:13 -0400
>> From: Lie-Nielsen Toolworks <[email protected]>
>> User-Agent: Thunderbird 2.0.0.18 (Windows/20081105)
>> To: Tom Banes <[email protected]>
>> Subject: Re: Part for LN 60 1/2 Plane
>>
>> Tom,
>>
>>
>> We can send you a new threaded rod. Just let me know your mailing address and I will get one off in the mail today. No Charge.
>>
>>
>> Cheers,
>>
>>
>> Deneb
>>
>> Date: Sun, 02 Aug 2009 15:01:55 -0500
>> To: [email protected]
>> From: Tom XXXX <XXXXXXXXXXXXXXX>
>> Subject: Part for LN 60 1/2 Plane
>>
>> Gentlemen:
>>
>> Is it possible to order a new stud (the one the adjusting nut threads on) for an LN 60 1/2? My plane fell off the bench and (naturally) landed on the adjusting nut and bent the stud.
>> I tried to straighten it by hand without messing up the threads but I wasn't real successful. Of the 5 LN planes I own it's probably the one I use (and enjoy) the most.
>>
>> Please let me know how to order a new stud and the cost, payment method, shipping, etc.
>>
>> Regards.
>>
>> Tom