Infinity Tools - Well Done!

The message stream below (somewhat redacted) is pretty much
self-explanatory. The response from Infinity was sent before my
message was sent to them - interesting TZ effect, but certainly quick!

"There was a young lady named Bright
"Who could travel much faster than light
"She set off one day
"(In a relative way)
"And returned on the previous night"

Thanks and kudos to Infinity Tools.

No association, etc..................


Tom

>From [email protected] Wed Jul 23 11:33:46 2008
Envelope-to: XXXXXXXXXXXXXXXX
Reply-To: <[email protected]>
From: "Infinity Tools" <[email protected]>
To: XXXXXXXXXXXXXXXXXXXX
Subject: RE: Confirmation for Order # XXXXXXXXX
Date: Wed, 23 Jul 2008 12:33:44 -0400
X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2910.0)


Hi Tom,


We will send you out a new set of HSS knives for the DeWalt 735. We
apologize for what seems to be a defective product.


Thanks for your business.


Sincerely,


Infinity Cutting Tools
Customer Service Team
Toll Free: 877-USA-BITS (877-872-2487)
Local: 813-881-9090
Fax: 813-881-0030
web: www.infinitytools.com


ps. For great deals on premium quality tools go to
www.infinitytools.com




-----Original Message-----
From:XXXXXXXXXXXXXXXXXXXX
Sent: Wednesday, July 23, 2008 12:18 PM
To: Infinity Cutting Tools
Subject: Re: Confirmation for Order # XXXXXXXXXXX



Gentlemen:


This morning I started changing out the blades on my DW735 planer,
mounting the blades I received from you (see order below). As I was
wiping the packing oil from the second of the three blades I noticed
a significant gouge, 3/16 of and inch long and about .02 inches deep,
in the blade edge that had been marked as "re honed". On further
inspection I found a second gouge in the re-honed edge near the end
of the blade. Both gouges break through the cutting edge of the blade
and can only be fixed (IMO) with a full re-grind of the blade due to
their depth and location. They are far from superficial! I have tried
to take photos of the gouged blade should you care to see them, but
I'm afraid my camera lens doesn't allow me to focus at short ranges,
so the photos aren't real good.


I ordered this set of blades based on a recommendation from a fellow
wood worker on the news-group rec.woodworking and because I have
ordered router bits from you in the past and have been satisfied with
the quality of your products. This gouged and unusable planer blade
is not at all what I expected from you.


How do you suggest we proceed from here?


Regards.


Tom XXXXX