New unit and the motor is NG. They claim that they were having problems
with the 5 HP unit in the & HP frame . First of all they have no service
unit to check out a one week old unit. We had to provide an electrician
and they told him what to do. Could be a capacitor or the motor. They
will send both. Now it is very simple test to see if the capacitor is
good or bad. Or they could tell him run to a supply house and get one.
Very common in a refrigeration supply house. And in a good quality motor
shop. Guess this is one way to keep all five fingers. just don't run it/
So now what to do with the delta. Yup some one put a bid in for $100 and
the board has not even meet to decide what to do with it. Lets just
hope the motor is here thursday morning. Dang if this was a business how
would they like to be down for some days waiting for the motor. Mot to
mention the person who may have to be sent home till it gets here.
"O D" <[email protected]> wrote in message
news:[email protected]...
> New unit and the motor is NG. They claim that they were having problems
> with the 5 HP unit in the & HP frame . First of all they have no service
> unit to check out a one week old unit. We had to provide an electrician
> and they told him what to do. Could be a capacitor or the motor. They
> will send both. Now it is very simple test to see if the capacitor is
> good or bad. Or they could tell him run to a supply house and get one.
> Very common in a refrigeration supply house. And in a good quality motor
> shop. Guess this is one way to keep all five fingers. just don't run it/
> So now what to do with the delta. Yup some one put a bid in for $100 and
> the board has not even meet to decide what to do with it. Lets just
> hope the motor is here thursday morning. Dang if this was a business how
> would they like to be down for some days waiting for the motor. Mot to
> mention the person who may have to be sent home till it gets here.
>
Can you decode this message so that I can understand it?
"Leon" <[email protected]> wrote in message
news:[email protected]...
>
> "O D" <[email protected]> wrote in message
> news:[email protected]...
>> New unit and the motor is NG. They claim that they were having problems
>> with the 5 HP unit in the & HP frame . First of all they have no service
>> unit to check out a one week old unit. We had to provide an electrician
>> and they told him what to do. Could be a capacitor or the motor. They
>> will send both. Now it is very simple test to see if the capacitor is
>> good or bad. Or they could tell him run to a supply house and get one.
>> Very common in a refrigeration supply house. And in a good quality motor
>> shop. Guess this is one way to keep all five fingers. just don't run it/
>> So now what to do with the delta. Yup some one put a bid in for $100 and
>> the board has not even meet to decide what to do with it. Lets just
>> hope the motor is here thursday morning. Dang if this was a business how
>> would they like to be down for some days waiting for the motor. Mot to
>> mention the person who may have to be sent home till it gets here.
>>
>
> Can you decode this message so that I can understand it?
>
It is a bit disjointed. However, their brand new Saw Stop won't run. They
have determined that the motor won't run.
Saw Stop says that there are troubles with the 5 HP motor. Saw Stop has no
service unit.
The organization called an electrician out to look at the motor, and Saw
Stop told him what to check. The verdict is that either the capacitor or
the field windings are bad. Saw Stop is going to send the capacitor and the
case to them.
They are upset.
What I don't understand is why a qualified electrician could not have
determined that either the capacitor or the windings are bad by himself.
And, if they are in such a hurry, why they can't take the motor to the
nearest repair place for troubleshooting. A capacitor is easy to replace,
but it isn't cost effective to rewind the coils.
Also, I don't understand why Saw Stop isn't just sending them a new motor
all put together.
Jim
Saw stop will not allow you to do any thing to it with out voiding the
warrantee.
Has a box in there that if open warrantee is void. They are sending new
motor and new capacitor. But the co has no mechanic to install. Why
can't they just make it so all parts are run thru woodcrafters. That is
where it was bought. And if they knew of a problem why did they not
notify the dealers who had these in stock. Hope they will run till the
warrantee is up they your on your own. In short the saw stop should be
able to give better service than this for the money they cost. This is
not a nema frame motor so you cannot go to your local baldor motor
dealer and buy a new one. Understand the safety part is somehow
connected inside their motor
"O D" <[email protected]> wrote in message
news:[email protected]...
> Saw stop will not allow you to do any thing to it with out voiding the
> warrantee.
> Has a box in there that if open warrantee is void. They are sending new
> motor and new capacitor. But the co has no mechanic to install. Why
> can't they just make it so all parts are run thru woodcrafters. That is
> where it was bought. And if they knew of a problem why did they not
> notify the dealers who had these in stock. Hope they will run till the
> warrantee is up they your on your own. In short the saw stop should be
> able to give better service than this for the money they cost. This is
> not a nema frame motor so you cannot go to your local baldor motor
> dealer and buy a new one. Understand the safety part is somehow
> connected inside their motor
This reminds me of a line in Pulp Fiction:
Jules: English, motherfucker! Do you speak it?
todd
O D wrote:
> Saw stop will not allow you to do any thing to it with out voiding the
> warrantee.
> Has a box in there that if open warrantee is void. They are sending new
> motor and new capacitor. But the co has no mechanic to install.
No other home/small shop equipment manufacturer does, either. If you
think it's pricey now, see what it would run if had to support an onsite
service department as well.
> can't they just make it so all parts are run thru woodcrafters. That is
> where it was bought. And if they knew of a problem why did they not
> notify the dealers who had these in stock.
Can't speak for their business model -- Woodcrafters is basically just a
retail outlet so wouldn't expect them to be service center necessarily,
anyway, either.
> ...Hope they will run till the
> warrantee is up they your on your own.
> In short the saw stop should be
> able to give better service than this for the money they cost. This is
> not a nema frame motor so you cannot go to your local baldor motor
> dealer and buy a new one. Understand the safety part is somehow
> connected inside their motor
I have seen a review or two that has mentioned motor problems. Does
seem as though they do have a QC issue. I suspect as you point out
later on that it has to do with the modifications for the trigger
sensing and actuation mechanism, not simply a motor problem. Motors are
too straightforward and standard for that to be a likely culprit imo.
The rest is, however, new technology and they're still pretty new on the
manufacturing side of things so I'm sure they're pretty far to the left
on the learning curve so far...
Don't know what you want better as far as service that I think would be
reasonable -- I don't agree that onsite support is a reasonable
expectation despite the cost -- after all, they're not that much more
than a new PM or top-end Unisaw and you don't expect them to show up at
your shop do you?
All I've heard of Sawstop is that they are making a good product and
that they seem to be trying so I suspect they'll make it good...
My recommendation is "chill"...and maybe the club ought to keep the
Unisaw for a while... :)
--
On Tue, 3 Jul 2007 20:25:00 -0400, [email protected] (O D) wrote:
> Dang if this was a business how
>would they like to be down for some days waiting for the motor. Mot to
>mention the person who may have to be sent home till it gets here.
A business might still have the old saw. <G>
---------------------------------------------
** http://www.bburke.com/woodworking.html **
---------------------------------------------
Leon wrote:
> "Jim" <[email protected]> wrote in message
> news:ZCPii.587$m%[email protected]...
>
>> Also, I don't understand why Saw Stop isn't just sending them a new motor
>> all put together.
>
>
> I am betting that SawStop got about as much out of this complaint as I did.
> They are probably totally confused.
Certainly if the complainant to them was the same as the poster.
I recall the earlier post he's alluding to w/o mentioning or providing
any background/context though -- he's from the club in FL(?) got the new
Sawstop and was bitching that some other member wants a steal on the
current Unisaw. He's got that all mixed up w/ a confusing narrative of
an apparent problem...
--
"Leon" <[email protected]> wrote in message
news:[email protected]...
>
> "Jim" <[email protected]> wrote in message
> news:ZCPii.587$m%[email protected]...
>
>>
>> Also, I don't understand why Saw Stop isn't just sending them a new
>> motor all put together.
>
>
> I am betting that SawStop got about as much out of this complaint as I
> did. They are probably totally confused.
>
I think that I understood the OP correctly, but as confusing as the post is,
I am not positive. My post
was just one of many ways to understand what has
happened.
Jim
"Jim" <[email protected]> wrote in message
news:ZCPii.587$m%[email protected]...
>
> Also, I don't understand why Saw Stop isn't just sending them a new motor
> all put together.
I am betting that SawStop got about as much out of this complaint as I did.
They are probably totally confused.
"O D" <[email protected]> wrote in message
news:[email protected]...
> New unit and the motor is NG. They claim that they were having problems
> with the 5 HP unit in the & HP frame . First of all they have no service
> unit to check out a one week old unit. We had to provide an electrician
> and they told him what to do.
How many tool companies do have service techs to come to your home? Not
many.
> Dang if this was a business how
> would they like to be down for some days waiting for the motor. Mot to
> mention the person who may have to be sent home till it gets here.
Happens all the time with machines. I just ordered a hydraulic pump for one
of ours. Two day delivery from the machine builder at $5400, six week
delivery from another supplier at $3200. Depends on how bad you need the
machine.
Yes, it pisses you off, but that sort of thing happens to every machine,
appliance, automobile manufacturer at one time or another.