"Walsh" <[email protected]> wrote in message
news:<[email protected]>...
> I recently had a Freud 1/4" straight cutting bit (smallest of the
undersized
> plywood bit set) break apart in use while routing mortises in 3/4"
plywood.
> Fortunately no injuries or major damage - the bit had only been used
once
> before and was not being "pushed" too hard.
>
> I'd had the but for almost a year and couldn't find the receipt -
but
> emailed Fread customer service on a SAT afternoon and had an answer
back the
> same night. They told me to send the bit back and said they'd
replace it
> (once they'd checked to make sure that it had not been mis-used). I
sent the
> bit back and had a replacement within the week.
>
> Nice to see "true" customer service once in awhile.
>
Great to hear the googd news on Freud. Nowadays you call custumer
service and get someone from India who barely speaks English and has
no clue . Kudos to those companies who still believe in good customer
service it makes a difference to me as to which product I choose. I
have the freud router , Dado blades , saw blades and and some router
bits and love em.