I agree, cost is cost, shipping is shipping. Never 'shipping and handling'. If a company doesn't want to 'handle' my order, there are others that do.
I've been using the Internet and making sawdust for a long time, but never put the two together until recently.
Found a link to a site on this newsgroup that has knurled knobs with bolts just like I'd been looking for.
Wow! 45 to 80 cents each depending on size (1/4 -3/8 inch dia., 1" long).
You know how it goes - get what I want, plus a couple extra in case I want to have matching ones in the future, and may as well get the similar female ones too, and, of course some of each size - just in case.
25 bucks later - there's 7.50 shipping added for what can go in a bubble wrapped envelope - CANCEL ORDER!
It was fun while it lasted; you should have seen the stuff on my Wish List to get after the formality of discussing it with SWMBO the next day.
The $2K order they lost would only have been $18 shipping for a couple of hundred pounds.
Go figure.
I'm off of my soap box.
I prefer it itemized because often handling is a one time charge, whether I
am ordering 2 or 20, shipping will only climb a buck or two. If these are
built into the price of each item, I will be paying much more for multiple
items. It is the total bill that counts not the individual cost per item.
"Doug Miller" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> <[email protected]> wrote:
>>I agree, cost is cost, shipping is shipping. Never 'shipping and
>>handling'.
>> If a company doesn't want to 'handle' my order, there are others that do.
>
> You pay for the handling one way or another -- either as a separate fee
> (like
> Harbor Freight), or as combined "shipping and handling", or in the form of
> higher prices.
>
> All other things (such as delivery schedules, return policies, etc) being
> equal, the only thing that matters is the total price. How it's broken out
> should make no difference.
>
> --
> Regards,
> Doug Miller (alphageek at milmac dot com)
>
> It's time to throw all their damned tea in the harbor again.
<[email protected]> wrote in message
news:[email protected]...
>I agree, cost is cost, shipping is shipping. Never 'shipping and
>handling'. If a company doesn't want to 'handle' my order, there are
>others that do.
> I've been using the Internet and making sawdust for a long time, but never
> put the two together until recently.
> Found a link to a site on this newsgroup that has knurled knobs with bolts
> just like I'd been looking for.
> Wow! 45 to 80 cents each depending on size (1/4 -3/8 inch dia., 1" long).
> You know how it goes - get what I want, plus a couple extra in case I want
> to have matching ones in the future, and may as well get the similar
> female ones too, and, of course some of each size - just in case.
> 25 bucks later - there's 7.50 shipping added for what can go in a bubble
> wrapped envelope - CANCEL ORDER!
> It was fun while it lasted; you should have seen the stuff on my Wish List
> to get after the formality of discussing it with SWMBO the next day.
> The $2K order they lost would only have been $18 shipping for a couple of
> hundred pounds.
> Go figure.
>
> I'm off of my soap box.
>
As a person doing business and shipping product, I see why businesses do
this - bottom line. An employee must collect the order, package it and print
the shipping label. In addition to the shipping cost, which is more than
that product cost, the cost of the printing label and packaging must be
recouped. Anyone with an employee knows that they cost much more than their
hourly wage.
One company I do business with online, has a $5 minimal shipping fee even
though the lowest priced item is 30 cents. The idea is that the customer
purchases several of these items. Purchasing one would cost $5.30 while
purchasing 100 would cost .35 cents each. Much less than I would pay
anywhere else and I don't have to burn gas going to get the item if it is
even available.
-S
In article <[email protected]>, <[email protected]> wrote:
>I agree, cost is cost, shipping is shipping. Never 'shipping and handling'.
> If a company doesn't want to 'handle' my order, there are others that do.
You pay for the handling one way or another -- either as a separate fee (like
Harbor Freight), or as combined "shipping and handling", or in the form of
higher prices.
All other things (such as delivery schedules, return policies, etc) being
equal, the only thing that matters is the total price. How it's broken out
should make no difference.
--
Regards,
Doug Miller (alphageek at milmac dot com)
It's time to throw all their damned tea in the harbor again.
On Wed, 18 Oct 2006 20:06:10 GMT, [email protected] (Doug Miller)
wrote:
>In article <[email protected]>, <[email protected]> wrote:
>>I agree, cost is cost, shipping is shipping. Never 'shipping and handling'.
>> If a company doesn't want to 'handle' my order, there are others that do.
>
>You pay for the handling one way or another -- either as a separate fee (like
>Harbor Freight), or as combined "shipping and handling", or in the form of
>higher prices.
>
>All other things (such as delivery schedules, return policies, etc) being
>equal, the only thing that matters is the total price. How it's broken out
>should make no difference.
I know what you and other say about this is true, but I can't help but
feel *something* should be done that doesn't result in feeling
screwed.
Psychology is important. Don't make the customer feel he/she has just
been held up or they may never come back.
On Wed, 18 Oct 2006 20:06:10 GMT, [email protected] (Doug Miller)
wrote:
>In article <[email protected]>, <[email protected]> wrote:
>>I agree, cost is cost, shipping is shipping. Never 'shipping and handling'.
>> If a company doesn't want to 'handle' my order, there are others that do.
>
>You pay for the handling one way or another -- either as a separate fee (like
>Harbor Freight), or as combined "shipping and handling", or in the form of
>higher prices.
>
>All other things (such as delivery schedules, return policies, etc) being
>equal, the only thing that matters is the total price. How it's broken out
>should make no difference.
It *shouldn't*, but it does. Why do you think they charge $xx.99 for
everything? It's not like a penny makes much of a difference- it just
makes the price tag look smaller.
I've passed on plenty of things because of shipping charges- it's not
that I don't believe it costs the company money to send them, I just
don't care to pay extra.
Oddly enough, Delta was the one that the OP was concerned about- but
they've never charged me anything, list price or shipping on any
replacement parts- even out of warranty. Must have been overzealous
customer service reps...
(Reply originally misposted elsewhere)
Sorry - I was taking all of that as a constant. I'd rather see the
EFFECTIVE price, and pay the actual shipping.
Sort of like hotel reservations over the Internet - sure, some
discount company may offer the lowest price, but with service fees
it's often cheaper to call the hotel directly.
-And it still seems odd to be able to ship a tablesaw across the
country for $18 when a handful of plastic knobs cost $8. :)
<[email protected]> wrote:
>I agree, cost is cost, shipping is shipping. Never 'shipping and handling'.
> If a company doesn't want to 'handle' my order, there are others that do.
You pay for the handling one way or another -- either as a separate
fee (like
Harbor Freight), or as combined "shipping and handling", or in the
form of
higher prices.
All other things (such as delivery schedules, return policies, etc)
being
equal, the only thing that matters is the total price. How it's broken
out
should make no difference.
On Wed, 18 Oct 2006 20:06:10 GMT, [email protected] (Doug Miller)
wrote:
>In article <[email protected]>, <[email protected]> wrote:
>>I agree, cost is cost, shipping is shipping. Never 'shipping and handling'.
>> If a company doesn't want to 'handle' my order, there are others that do.
>
>You pay for the handling one way or another -- either as a separate fee (like
>Harbor Freight), or as combined "shipping and handling", or in the form of
>higher prices.
>
>All other things (such as delivery schedules, return policies, etc) being
>equal, the only thing that matters is the total price. How it's broken out
>should make no difference.
On Thu, 19 Oct 2006 05:28:59 -0500, Prometheus
<[email protected]> wrote:
>
>Oddly enough, Delta was the one that the OP was concerned about- but
>they've never charged me anything, list price or shipping on any
>replacement parts- even out of warranty. Must have been overzealous
>customer service reps...
>
My own employer does that too. Heck, *I've* done that when a customer
somehow gets connected to me. Grab a few screws or whatever, drop 'em
in an envelope then into the company mail. Simple. For *one* rare
instance.
On Thu, 19 Oct 2006 07:50:29 -0400, "SimonLW" <[email protected]>
wrote:
>
>One company I do business with online, has a $5 minimal shipping fee even
>though the lowest priced item is 30 cents. The idea is that the customer
>purchases several of these items. Purchasing one would cost $5.30 while
>purchasing 100 would cost .35 cents each. Much less than I would pay
>anywhere else and I don't have to burn gas going to get the item if it is
>even available.
>
>-S
>
>
Fair enough. If the transaction can work that way everywhere.