Although we won't know for sure until gift cards are actually delivered, I
hope the following settles the issue:
<quote>
Dear Mr. Caillouet,
Thank you for contacting Home Depot Customer Care.
We appreciate you taking the time to forward your concerns regarding the
Hand Tool rebate offered by the Home Depot. We sincerely value your
feedback, and we respect your opinion.
The clamps you purchased should be approved for the Hand Tool rebate
according to the following rule/restriction; offer includes all hardware
department and electrical department hand tools.
Our company was built on respect for all individuals, and on behalf of The
Home Depot, we are sorry if you had an unpleasant shopping experience. We
have documented your concerns, and we will follow up on them accordingly.
Know that it is our desire to satisfy all of our customers with the products
and services we provide. We hope that you will afford us another opportunity
to restore your confidence in The Home Depot.
If we can be of further assistance, please email us again or call us at
1-800-553-3199, with reference number 793255.
Regards,
Liza
Customer Care Department
homedepot.com
</quote>
--
www.e-woodshop.net
Last update: 9/21/03
"Swingman" <[email protected]> wrote in message news:...
> "jbacke" wrote in message
>
> > If they don't honor my clamp purchase, I'll be a bit pissed for awhile
> > but these are clamps I wanted anyway so I'll get over it. It just
> > would have been nice to get these generally overpriced items at a
> > discount.
>
> Ah, a sane man! ;>)
>
> That will likely be my reaction also.
>
> However, and just for kicks, I sent the following at their "Contact Us"
> screen at:
>
>
http://www.homedepot.com/prel80/HDUS/EN_US/diy_main/pg_diy.jsp?CNTTYPE=PROD_META&CNTKEY=Customer+Support%2fContact+Us&BV_SessionID=@@@@0706087812.1067530099@@@@&BV_EngineID=ccdcadcjkidjihjcgelceffdfgidgmk.0&MID=9876&pos=n49
>
> <quote>
>
> I was assured, PRIOR TO PURCHASE, by the personnel in the Hand Tool
> department of my local Home Depot that the 4 Bessey K Body clamps I
recently
> bought were qualifying items for your recent "Hand Tool Gift Card" rebate
> promotion.
>
> I have heretofore mailed in my receipt and UPC codes within the time
limits
> specified on said promotional literature.
>
> I am now hearing, online, that my purchase of the above items does not
> qualify for the Gift Card rebate?
>
> These particular items were not excluded on the rebate form, they are
listed
> in the Hand Tool section of your website, they were physically located in
> the Hand Tool section of your store, and I was assured by store personnel
> that they DID qualify for the Gift Card Rebate promotion.
>
> Can you please clarify this issue ASAP?
>
> Be aware that should my Bessey KBody clamp purchase NOT qualify, I will
> definitely be a most dissatisfied customer and will return the items to
you
> immediately.
>
> Thanks for your prompt reply.
>
> </quote>
>
> I recommend that anyone else who bought the clamps do the same ... feel
free
> to use any part of the above. We'll see what they say.
>
> --
> www.e-woodshop.net
> Last update: 9/21/03
>
>
On Fri, 31 Oct 2003 17:21:46 GMT, jbacke <[email protected]> wrote:
>
>I haven't received a reply to my email yet but I did go into a HD
>yesterday afternoon and talked to the tool department manager When I
>asked about the clamps, he first asked me "what kind of clamps?". I
>said "any clamps that you would use to glue wood together". He said
>"sure, those qualify".
>
>People can argue whether or not clamps are really hand tools in the
>purest sense of the word, but as far as HD and this promotion is
>concerned, clamps are hand tools and they qualify.
>
>I was never worried about it. <bg>
>
>
Ok, here is the reply I got back from the Borg today, although I don't
think we need anymore clarification on this.
<quote>
Hello Jeff,
Thank you for contacting homedepot.com!
Both the Bessey and Quick-Grip clamps are listed in our special
catalog as items that qualify for the Gift Card Promotion. If you have
further questions please refer to the sales brochure (America's
Largest Tool Box) which should be available at your local Home Depot.
If we can be of any further assistance, please feel free to contact us
again.
Your Home Improvement Partner,
Butch
homedepot.com
</quote>
Jeff
____________________________________________
You won't notice the splinters in the ladder of success,
unless you are sliding down.
Not to beat a dead horse but I called the 800 # on the rebate form and they
did in fact say they qualified.
Rob
"Swingman" <[email protected]> wrote in message
news:[email protected]...
> Although we won't know for sure until gift cards are actually delivered, I
> hope the following settles the issue:
>
> <quote>
>
> Dear Mr. Caillouet,
>
> Thank you for contacting Home Depot Customer Care.
>
> We appreciate you taking the time to forward your concerns regarding the
> Hand Tool rebate offered by the Home Depot. We sincerely value your
> feedback, and we respect your opinion.
>
> The clamps you purchased should be approved for the Hand Tool rebate
> according to the following rule/restriction; offer includes all hardware
> department and electrical department hand tools.
>
> Our company was built on respect for all individuals, and on behalf of The
> Home Depot, we are sorry if you had an unpleasant shopping experience. We
> have documented your concerns, and we will follow up on them accordingly.
>
> Know that it is our desire to satisfy all of our customers with the
products
> and services we provide. We hope that you will afford us another
opportunity
> to restore your confidence in The Home Depot.
>
> If we can be of further assistance, please email us again or call us at
> 1-800-553-3199, with reference number 793255.
>
> Regards,
>
> Liza
> Customer Care Department
> homedepot.com
>
> </quote>
>
> --
> www.e-woodshop.net
> Last update: 9/21/03
>
>
>
>
> "Swingman" <[email protected]> wrote in message news:...
> > "jbacke" wrote in message
> >
> > > If they don't honor my clamp purchase, I'll be a bit pissed for awhile
> > > but these are clamps I wanted anyway so I'll get over it. It just
> > > would have been nice to get these generally overpriced items at a
> > > discount.
> >
> > Ah, a sane man! ;>)
> >
> > That will likely be my reaction also.
> >
> > However, and just for kicks, I sent the following at their "Contact Us"
> > screen at:
> >
> >
>
http://www.homedepot.com/prel80/HDUS/EN_US/diy_main/pg_diy.jsp?CNTTYPE=PROD_META&CNTKEY=Customer+Support%2fContact+Us&BV_SessionID=@@@@0706087812.1067530099@@@@&BV_EngineID=ccdcadcjkidjihjcgelceffdfgidgmk.0&MID=9876&pos=n49
> >
> > <quote>
> >
> > I was assured, PRIOR TO PURCHASE, by the personnel in the Hand Tool
> > department of my local Home Depot that the 4 Bessey K Body clamps I
> recently
> > bought were qualifying items for your recent "Hand Tool Gift Card"
rebate
> > promotion.
> >
> > I have heretofore mailed in my receipt and UPC codes within the time
> limits
> > specified on said promotional literature.
> >
> > I am now hearing, online, that my purchase of the above items does not
> > qualify for the Gift Card rebate?
> >
> > These particular items were not excluded on the rebate form, they are
> listed
> > in the Hand Tool section of your website, they were physically located
in
> > the Hand Tool section of your store, and I was assured by store
personnel
> > that they DID qualify for the Gift Card Rebate promotion.
> >
> > Can you please clarify this issue ASAP?
> >
> > Be aware that should my Bessey KBody clamp purchase NOT qualify, I will
> > definitely be a most dissatisfied customer and will return the items to
> you
> > immediately.
> >
> > Thanks for your prompt reply.
> >
> > </quote>
> >
> > I recommend that anyone else who bought the clamps do the same ... feel
> free
> > to use any part of the above. We'll see what they say.
> >
> > --
> > www.e-woodshop.net
> > Last update: 9/21/03
> >
> >
>
>
On Fri, 31 Oct 2003 15:13:48 GMT, "Swingman" <[email protected]> wrote:
>Although we won't know for sure until gift cards are actually delivered, I
>hope the following settles the issue:
>
><quote>
>
>Dear Mr. Caillouet,
>
>Thank you for contacting Home Depot Customer Care.
>
>We appreciate you taking the time to forward your concerns regarding the
>Hand Tool rebate offered by the Home Depot. We sincerely value your
>feedback, and we respect your opinion.
>
>The clamps you purchased should be approved for the Hand Tool rebate
>according to the following rule/restriction; offer includes all hardware
>department and electrical department hand tools.
>
>Our company was built on respect for all individuals, and on behalf of The
>Home Depot, we are sorry if you had an unpleasant shopping experience. We
>have documented your concerns, and we will follow up on them accordingly.
>
>Know that it is our desire to satisfy all of our customers with the products
>and services we provide. We hope that you will afford us another opportunity
>to restore your confidence in The Home Depot.
>
>If we can be of further assistance, please email us again or call us at
>1-800-553-3199, with reference number 793255.
>
>Regards,
>
>Liza
>Customer Care Department
>homedepot.com
>
></quote>
I haven't received a reply to my email yet but I did go into a HD
yesterday afternoon and talked to the tool department manager When I
asked about the clamps, he first asked me "what kind of clamps?". I
said "any clamps that you would use to glue wood together". He said
"sure, those qualify".
People can argue whether or not clamps are really hand tools in the
purest sense of the word, but as far as HD and this promotion is
concerned, clamps are hand tools and they qualify.
I was never worried about it. <bg>
Jeff
____________________________________________
You won't notice the splinters in the ladder of success,
unless you are sliding down.
That's more like it. I wonder if she saw Robin Lee's post?
Swingman, thanks for taking the initiative and getting this issue settled-
OK, I'm off to HD for some much needed clamps.
Erik
"Swingman" <[email protected]> wrote in message
news:[email protected]...
> Although we won't know for sure until gift cards are actually delivered, I
> hope the following settles the issue:
>
> <quote>
>
> Dear Mr. Caillouet,
>
> Thank you for contacting Home Depot Customer Care.
>
> We appreciate you taking the time to forward your concerns regarding the
> Hand Tool rebate offered by the Home Depot. We sincerely value your
> feedback, and we respect your opinion.
>
> The clamps you purchased should be approved for the Hand Tool rebate
> according to the following rule/restriction; offer includes all hardware
> department and electrical department hand tools.
>
> Our company was built on respect for all individuals, and on behalf of The
> Home Depot, we are sorry if you had an unpleasant shopping experience. We
> have documented your concerns, and we will follow up on them accordingly.
>
> Know that it is our desire to satisfy all of our customers with the
products
> and services we provide. We hope that you will afford us another
opportunity
> to restore your confidence in The Home Depot.
>
> If we can be of further assistance, please email us again or call us at
> 1-800-553-3199, with reference number 793255.
>
> Regards,
>
> Liza
> Customer Care Department
> homedepot.com
>
> </quote>
>
> --
> www.e-woodshop.net
> Last update: 9/21/03
>
>
>
>
> "Swingman" <[email protected]> wrote in message news:...
> > "jbacke" wrote in message
> >
> > > If they don't honor my clamp purchase, I'll be a bit pissed for awhile
> > > but these are clamps I wanted anyway so I'll get over it. It just
> > > would have been nice to get these generally overpriced items at a
> > > discount.
> >
> > Ah, a sane man! ;>)
> >
> > That will likely be my reaction also.
> >
> > However, and just for kicks, I sent the following at their "Contact Us"
> > screen at:
> >
> >
>
http://www.homedepot.com/prel80/HDUS/EN_US/diy_main/pg_diy.jsp?CNTTYPE=PROD_META&CNTKEY=Customer+Support%2fContact+Us&BV_SessionID=@@@@0706087812.1067530099@@@@&BV_EngineID=ccdcadcjkidjihjcgelceffdfgidgmk.0&MID=9876&pos=n49
> >
> > <quote>
> >
> > I was assured, PRIOR TO PURCHASE, by the personnel in the Hand Tool
> > department of my local Home Depot that the 4 Bessey K Body clamps I
> recently
> > bought were qualifying items for your recent "Hand Tool Gift Card"
rebate
> > promotion.
> >
> > I have heretofore mailed in my receipt and UPC codes within the time
> limits
> > specified on said promotional literature.
> >
> > I am now hearing, online, that my purchase of the above items does not
> > qualify for the Gift Card rebate?
> >
> > These particular items were not excluded on the rebate form, they are
> listed
> > in the Hand Tool section of your website, they were physically located
in
> > the Hand Tool section of your store, and I was assured by store
personnel
> > that they DID qualify for the Gift Card Rebate promotion.
> >
> > Can you please clarify this issue ASAP?
> >
> > Be aware that should my Bessey KBody clamp purchase NOT qualify, I will
> > definitely be a most dissatisfied customer and will return the items to
> you
> > immediately.
> >
> > Thanks for your prompt reply.
> >
> > </quote>
> >
> > I recommend that anyone else who bought the clamps do the same ... feel
> free
> > to use any part of the above. We'll see what they say.
> >
> > --
> > www.e-woodshop.net
> > Last update: 9/21/03
> >
> >
>
>