I'm writing this messege with the intent of alerting users to some
issues I just experienced with the Fein Model 9-55-13 vacuum. I"m not
recommending against buying one, but I do think they should revisit
their service policy.
I had my unit for about a year and a half. During that time I was
genrealy very pleased with the unit in many respects. It had fantastic
dust collection, a resonable foot print, and of course made a lot less
noise than anything else.
A few days back it broke. I called Fein and was told that I had to
send it into either Pitsburg or Hartford. I told them I was a
contractor and needed an immediate replacement. The rep asked me if I
wanted to buy a new one!
I sent an email. Below is the response (note he got my name wrong):
Craig Morrison [[email protected]]
Hi Vince,
I am not really sure how to respond to thie compliant, or even if we
should. While I think our repair centers probably shouldn't throw
repair estimates at our customers, and wait till they actually see the
tool, I also don't believe that Sears, or any other manufacture would
consider a "no-charge" replacement on a power tool that has been used
for a year and half.
Craig
Contast this with Shopvac - 5 year waranty (and a cheap unit!)
http://www.shopvac.com/web/products/detail.asp?ID=100&HdnSource=index&StoreID=
(Note: I had a shopvac that was a few years old and they simply sent me
out a new engine when it broke OVERNIGHT!!!)
Festool - 3 year waranty (this is what I replaced my Fein with)
http://www.festoolusa.com/ProductDetails.aspx?id=6&prodid=583360
<[email protected]> wrote in message
news:[email protected]...
> tool, I also don't believe that Sears, or any other manufacture would
> consider a "no-charge" replacement on a power tool that has been used
> for a year and half.
I've always wondered if I should have spent the money on a Fein instead of
the $65 I spent at Home depot for *two* vacuum kit that included a lifetime
warranty. Now I know. I'm very happy with the big Ridgid vacuum. The
little portable that was thrown in as an extra has become a super companion
to my biscuit cutter.
Bob
In article <[email protected]>,
[email protected] wrote:
> Festool - 3 year waranty (this is what I replaced my Fein with)
A friend of mine had the opposite happen. He ended up replacing his
Festool with a Fein and never looked back.
I have one of each. The CT 22 lives on the truck with a Ridgid 2610 ROS.
The 9-55-13 lives in the shop with a Festool Rotex sander.
I like them both, so far no trouble. A fabricator in another market has
been using Feins for 8+ years and has several units. No incidents aside
for some brushes.
It's like the BMW vs Mercedes argument. Both excellent engineering, both
have unhappy things happen.
If I had to buy a third vacuum? I'd buy another Fein. Better suck, more
room in the bag. Turbo III this time.