I called Rikon to tell them about my bad bandsaw motor and they had me check
out a few connections first. I called them back to let them know the
problem was still there and they are sending me a NEW motor.
I asked if they wanted me to send them the old motor back and they said
"Nah, just use it for parts."
I almost crapped myself. That to me is excellent customer service! Lets
hope I can get the new motor on!
You always here people bitch about bad customer service, I just thought I
would share my experience with some AWESOME customer service!
--
Stoutman
http://www.garagewoodworks.com
(Featuring a NEW look)
"stoutman" <.@.> wrote in message
news:[email protected]...
>I called Rikon to tell them about my bad bandsaw motor and they had me
>check out a few connections first. I called them back to let them know the
>problem was still there and they are sending me a NEW motor.
>
> I asked if they wanted me to send them the old motor back and they said
> "Nah, just use it for parts."
>
> I almost crapped myself. That to me is excellent customer service! Lets
> hope I can get the new motor on!
>
> You always here people bitch about bad customer service, I just thought I
> would share my experience with some AWESOME customer service!
I have an extra 3hp Jet motor laying around because of the same awesome
customer service. The old motor has nothing wrong with it as the diagnosis
was wrong.
"stoutman" <.@.> wrote in message
news:[email protected]...
>I called Rikon to tell them about my bad bandsaw motor and they had me
>check out a few connections first. I called them back to let them know the
>problem was still there and they are sending me a NEW motor.
>
> I asked if they wanted me to send them the old motor back and they said
> "Nah, just use it for parts."
>
> I almost crapped myself. That to me is excellent customer service! Lets
> hope I can get the new motor on!
>
> You always here people bitch about bad customer service, I just thought I
> would share my experience with some AWESOME customer service!
>
> --
> Stoutman
> http://www.garagewoodworks.com
> (Featuring a NEW look)
>
I have had similar good service with JET. Its nice to know Rikon is focused
on customer service.
Dave
The sad part in this story is that there is conditioning to view this
as excellent customer service. The company sold a saw with a defective
motor. Sending you a new motor that you have to install is absolute
minimum required service, not excellent.
When I had a casting defect in the sliding table on my jet tablesaw,
the company sent a tech and factory rep to my house, inspected, and
paid for delivery and assembly of a complete new table saw. I did not
have to lift a finger.
Bob
Leon wrote:
> I have an extra 3hp Jet motor laying around because of the same
> awesome customer service. The old motor has nothing wrong with it as
> the diagnosis was wrong.
Similar story here. My Jet jointer arrived with a dented capacitor
cover due to rough handling. I called Jet asking for a new cover and
they sent a whole new motor! Guess they (or their lawyers) didn't
trust me to make the replacement :-).
--
It's turtles, all the way down
[email protected] wrote:
> The sad part in this story is that there is conditioning to view this
> as excellent customer service. The company sold a saw with a defective
> motor. Sending you a new motor that you have to install is absolute
> minimum required service, not excellent.
Sadly, I also agree with this. Still, it's nice that they didn't give
him a ration of crap and make him ship the motor back at his expense.
Purchase a new, old stock PC 690 router kit with the fixed and plunge
base. The first time I went to put the router in the plunge base, it
would not fit. The router had never been spun up, the plunge base never
used, not marred, bent, etc. Out of round sufficient to screw up the
works. Took the whole kit and kaboodle to the nearest PC/Delta service
center and was told by the manager there, "It's (the base) bent. No
receipt? Buy a replacement. Want just the bent part or the whole
thing." Nah, since you're blind and can't see that this is how it
shipped, just give me the housing, I'll assemble it better than your
trained monkeys and keep it as a reminder of the last PC tool I'll ever buy.
> When I had a casting defect in the sliding table on my jet tablesaw,
> the company sent a tech and factory rep to my house, inspected, and
> paid for delivery and assembly of a complete new table saw. I did not
> have to lift a finger.
Have to agree with service above and beyond with JET/WMH. Trying to get
a blade guard and anti-kickback unit for a vintage JCS-10 that I
purchased used with the items missing, I spoke with a VERY nice young
lady at their national parts/tech center. We finally figured out
exactly what was needed, put together the order, etc. Once it arrived
it turned out that not only did they send out the wrong blade guard,
they sent out the wrong arbor. I called back, spoke with the same lady
who straightened the matter out in a day, called me back and told me to
keep the wrong parts for whatever use I might have for them and that she
was sending out all the CORRECT parts that I ordered by FEDEX. Oh,
yeah, she also told me she was issuing a credit on my credit card and,
as a result, the parts were totally gratis. Will I buy/recommend Jet
again? Damn straight.
> I have an extra 3hp Jet motor
Pass it on. Put it on e-Bay!
Someone should send this thread to JET! Certainly makes one think they are
the go to tool place!
"Leon" <[email protected]> wrote in message
news:%M%[email protected]...
>
> "stoutman" <.@.> wrote in message
> news:[email protected]...
>>I called Rikon to tell them about my bad bandsaw motor and they had me
>>check out a few connections first. I called them back to let them know
>>the problem was still there and they are sending me a NEW motor.
>>
>> I asked if they wanted me to send them the old motor back and they said
>> "Nah, just use it for parts."
>>
>> I almost crapped myself. That to me is excellent customer service! Lets
>> hope I can get the new motor on!
>>
>> You always here people bitch about bad customer service, I just thought I
>> would share my experience with some AWESOME customer service!
>
>
> I have an extra 3hp Jet motor laying around because of the same awesome
> customer service. The old motor has nothing wrong with it as the
> diagnosis was wrong.
>
"stoutman" <.@.> wrote in message
news:[email protected]...
>I called Rikon to tell them about my bad bandsaw motor and they had me
>check out a few connections first. I called them back to let them know the
>problem was still there and they are sending me a NEW motor.
>
> I asked if they wanted me to send them the old motor back and they said
> "Nah, just use it for parts."
>
> I almost crapped myself. That to me is excellent customer service! Lets
> hope I can get the new motor on!
>
> You always here people bitch about bad customer service, I just thought I
> would share my experience with some AWESOME customer service!
>
> --
> Stoutman
> http://www.garagewoodworks.com
> (Featuring a NEW look)
>
That's great. I missed the thread about what was wrong with your motor.
What was/is wrong?
Gary
Larry Blanchard wrote:
> Leon wrote:
>
>
>>I have an extra 3hp Jet motor laying around because of the same
>>awesome customer service. The old motor has nothing wrong with it as
>>the diagnosis was wrong.
>
>
> Similar story here. My Jet jointer arrived with a dented capacitor
> cover due to rough handling. I called Jet asking for a new cover and
> they sent a whole new motor! Guess they (or their lawyers) didn't
> trust me to make the replacement :-).
Heh, my capacitor cover is dented too, but it's because I knocked the
riser block off the frame while pushing it around during assembly.
Shame on me, but I won't ask for a new cover. I leave it there and use
it to remind myself how careless I can be.
er
--
email not valid
"Gooey TARBALLS" <[email protected]> wrote in message
news:URaZf.3663$Fr5.850@trnddc04...
>> I have an extra 3hp Jet motor
>
> Pass it on. Put it on e-Bay!
>
> Someone should send this thread to JET! Certainly makes one think they are
> the go to tool place!
No, I have room for it and will hang on to it in case the one I am using
goes bad.