I just got my PC 7618 router back from the shop. They replaced two
bearings under warranty because the collet was getting too hot to
hold. You guessed it . . . no change. I ran the router for 3 minutes
with no load and the collet was hot just like before. I guess I'll
just run it that way and stop for a break every time I change bits.
DonkeyHody
"There's a difference between doing things right, and doing the right
things."
Hello there,
Who did you buy it from and how long ago?
I work for a large PC dealer and depending on the circumstances we will just
RX (send back to PC, or any company) a product we think is a lemon.
Sometimes you just get a bad product that cannot be fixed. This happened to
me recently on a PC flooring nailer that was blowing seals. Twice to the
repair center, no better. I just replaced it with a new one (out of
warranty) and the new one is fine. Same with a Milwaukee Sawzall recently.
Repair center said it was fine, I knew it wasn't, guy got a new Sawzall 4
months out of warranty. In both cases I knew both customers, they buy all
their tools from me, so I knew it was the tool and not the guy. It really
pays to buy your tools from the local guy, not for eight bucks less on
Amazon.
Depending on where you bought it from, just take it back for a new one, in
or out of warranty. The local mom and pop will be more inclined to do this
as they can and will be more creative with warranty issues than the high
school kid at the local Borg who does not have a vested interest in keeping
a customer.
David, who should not be saying this in public...
Mike Ballard wrote:
>
> On Thu Jul 29, I was peacefully napping until DonkeyHody said:
>
>> I just got my PC 7618 router back from the shop. They replaced two
>> bearings under warranty because the collet was getting too hot to
>> hold. You guessed it . . . no change. I ran the router for 3 minutes
>> with no load and the collet was hot just like before. I guess I'll
>> just run it that way and stop for a break every time I change bits.
>>
>
> Kinda makes you wonder why they bothered changing bearings :-)
>
> If they tried it before to see what the problem was, then gave it a test
> drive after their 'fix' they would've seen no change. So I wonder why
> they a) changed bearings, b) sent it back to you :-)
>
> Mike
Customer satisfaction. Can't duplicate the problem but go ahead and replace
the most likely low cost part to keep the customer happy, its better than
sending back something with a note saying "no problem found". Do it in the
computer industry all the time.
"David F. Eisan" <[email protected]> wrote in
news:[email protected]:
> Hello there,
>
> Who did you buy it from and how long ago?
>
> I work for a large PC dealer
<snippage of the way retail SHOULD work>
>
> David, who should not be saying this in public...
>
Yabbut, that's why it's worth the eight bucks difference. I'm not 'in the
business', but I want the local pro dealers to be there.
In my business, the differentiation is ALL in the perception of service,
over the long haul. New companies, with great innovation, are told to 'go
hook up' with stronger, established partners.
Patriarch
It seems to me there is are other explanations possible, albeit ones that
the repair guy still should have considered, not just bad bearings. If the
armature windings were overheating they would certainly transmit heat down
the shaft to the collet. And if the armature shaft is not quite straight,
something I have definitely seen in motors like this, it will be causing the
bearings not to run true and would make even good bearings overheat. (And
overheating the bearings will drive the lubricants out even if they were
good to begin with...)
So I am not convinced it has to be bearings in the first place, but whatever
it is PC owes you a good router!
Bob Wilson
"DonkeyHody" <[email protected]> wrote in message
news:[email protected]...
> Here's the email I sent to Porter Cable Customer Service.
>
> DonkeyHody
>
> Please refer to case number 1209046.
> I took my PC 7518 router to Flannigan Electric in Jackson, Mississippi
> and explained to them that the collet was getting hot. They replaced
> two shaft bearings under warranty. Upon returning home, I ran the
> router for 3 minutes with no load. The collet was again too hot to
> hold, just like before. I suspect that PC has gotten a bad batch of
> bearings, or changed suppliers. The local repair shop can only
> install the bearings PC sends.
>
> Please realize that the person who buys a 7518 is a fairly serious
> woodworker. I have 3 other routers including another Porter Cable.
> I've never needed to wear gloves before to change router bits, and I
> certainly don't expect to simply live with this problem after I paid
> for a premium piece of equipment. Niether do I expect to keep taking
> off work to drive 20 miles to a repair shop to have them keep my
> router for 2 weeks and return it in the same condition.
>
> Please have one of your technicians bench test 7518's until he finds
> one that runs cool. Box that router up and send it to me. I promise
> I'll send the old one back to you.
"Eugene" wrote in message ...
> Mike Ballard wrote:
> > Kinda makes you wonder why they bothered changing bearings :-)
> Customer satisfaction.
... and that is the newspeak/politically correct way of telling you, the
consumer, that "Although our engineers have lost a few points on their IQ of
late, their hands are tied by the clever MBA's who cheated their way through
undergrad work, but can certainly speel cheep".
--
www.e-woodshop.net
Last update: 7/10/04
In their defense, this is an electric motor repair/rewind shop which
happens to also be an "authorized PC repair center" That guy may have
never seen a PC 7518 before. Customer complains of hot collet, he
guesses bad bearings, orders parts, waits for them to come in,
replaces bearings. He fires it up, it goes round and round, makes
appropriate noises. Collet still hot? He already changed the
bearings, must be supposed to get hot. Probably just an overanxious
customer.
DonkeyHody
"I'd rather expect the best of people and be wrong than expect the
worst and be right."
> Kinda makes you wonder why they bothered changing bearings :-)
>
> If they tried it before to see what the problem was, then gave it a test
> drive after their 'fix' they would've seen no change. So I wonder why
> they a) changed bearings, b) sent it back to you :-)
>
> Mike
> >I just got my PC 7618 router back from the shop. They replaced two
> >bearings under warranty because the collet was getting too hot to
> >hold. You guessed it . . . no change. I ran the router for 3 minutes
> >with no load and the collet was hot just like before.
>
> >I guess I'll
> >just run it that way and stop for a break every time I change bits.
>
> No. Run it for 3 minutes then attach it to some guy's sensitive parts
> until they fix it. (In fact you may not need to run it! <G>)
>
> This IS PC right? Not some Chinese B&D clone! You PAID for this!
>
> >"There's a difference between doing things right, and doing the right
> >things."
>
> Tell THEM that.
Well, I guess you're right, sort of. I was feeling unusually generous
that day. But my fight is with Porter Cable, not the local shop.
They can only install the bearings PC sends. And it's not like he has
a brand new 7518 behind the counter he can hand over to make me happy.
I'm taking my fight back to PC. Just point me toward the windmill!
DonkeyHody
"I'd rather expect the best from people and be wrong than expect the
worst and be right."
Here's the email I sent to Porter Cable Customer Service.
DonkeyHody
Please refer to case number 1209046.
I took my PC 7518 router to Flannigan Electric in Jackson, Mississippi
and explained to them that the collet was getting hot. They replaced
two shaft bearings under warranty. Upon returning home, I ran the
router for 3 minutes with no load. The collet was again too hot to
hold, just like before. I suspect that PC has gotten a bad batch of
bearings, or changed suppliers. The local repair shop can only
install the bearings PC sends.
Please realize that the person who buys a 7518 is a fairly serious
woodworker. I have 3 other routers including another Porter Cable.
I've never needed to wear gloves before to change router bits, and I
certainly don't expect to simply live with this problem after I paid
for a premium piece of equipment. Niether do I expect to keep taking
off work to drive 20 miles to a repair shop to have them keep my
router for 2 weeks and return it in the same condition.
Please have one of your technicians bench test 7518's until he finds
one that runs cool. Box that router up and send it to me. I promise
I'll send the old one back to you.
"> Who did you buy it from and how long ago?
> Depending on where you bought it from, just take it back for a new one, in
> or out of warranty.
Don't say "I told you so." I bought the router online in December
from Woodworker Supply because it was $249 including shipping instead
of the $350 I'd have to pay locally. The only place I knew about
locally that stocked a 7518 went out of business three years ago.
Now, I'd have to special order one AND pay $350.
Woodworker Supply tells me they don't mess with warranties; contact
the manufacturer. I knew the risk up front. The savings/risk ratio
seemed worth it. I'm not crying over my purchase decision, I just
want PC to make good.
DonkeyHody
"I'd rather expect the best of people and be wrong than expect the
worst and be right."
Swingman wrote:
>
> "Eugene" wrote in message ...
>> Mike Ballard wrote:
>
>> > Kinda makes you wonder why they bothered changing bearings :-)
>
>> Customer satisfaction.
>
> ... and that is the newspeak/politically correct way of telling you, the
> consumer, that "Although our engineers have lost a few points on their IQ
> of late, their hands are tied by the clever MBA's who cheated their way
> through undergrad work, but can certainly speel cheep".
>
Its the new manglement (as opposed to Old Skool). I'm picky though, I fond
ways to improve anything, maybe its the Old Skool Engineer in me.
On 28 Jul 2004 16:33:08 -0700, [email protected] (DonkeyHody)
vaguely proposed a theory
......and in reply I say!:
remove ns from my header address to reply via email
Sounds like "Run it till it blows up, then get a new one".......or go
back and speak.
>I just got my PC 7618 router back from the shop. They replaced two
>bearings under warranty because the collet was getting too hot to
>hold. You guessed it . . . no change. I ran the router for 3 minutes
>with no load and the collet was hot just like before.
>I guess I'll
>just run it that way and stop for a break every time I change bits.
No. Run it for 3 minutes then attach it to some guy's sensitive parts
until they fix it. (In fact you may not need to run it! <G>)
This IS PC right? Not some Chinese B&D clone! You PAID for this!
>"There's a difference between doing things right, and doing the right
>things."
Tell THEM that.
*****************************************************
It's not the milk and honey we hate. It's having it
rammed down our throats.
On Thu Jul 29, I was peacefully napping until DonkeyHody said:
> I just got my PC 7618 router back from the shop. They replaced two
> bearings under warranty because the collet was getting too hot to
> hold. You guessed it . . . no change. I ran the router for 3 minutes
> with no load and the collet was hot just like before. I guess I'll
> just run it that way and stop for a break every time I change bits.
>
Kinda makes you wonder why they bothered changing bearings :-)
If they tried it before to see what the problem was, then gave it a test
drive after their 'fix' they would've seen no change. So I wonder why
they a) changed bearings, b) sent it back to you :-)
Mike
--
net [one dot] verizon [cymbal] ballard [no spaces] mike [reverse the whole thing]
"Who would Osama bin Laden vote for?"
On Fri Jul 30, I was peacefully napping until DonkeyHody said:
> In their defense, this is an electric motor repair/rewind shop which
> happens to also be an "authorized PC repair center" That guy may have
> never seen a PC 7518 before. Customer complains of hot collet, he
Fair enough. Any chance you'd want to ask him if he'd talked to anybody
before putting new bearings in? I wonder why he thought to do that?
There's a regional PC factory service center not far from my house. When
I took my 89x motor to him (same hot collet problem), guess what he did
before anything else then brought the motor back out to tell me he doesn't
know what's wrong? :-)
Mike
--
net [one dot] verizon [cymbal] ballard [no spaces] mike [reverse the whole thing]
"Who would Osama bin Laden vote for?"
"Mike Ballard" <dont_w@nt_spam.org> wrote in message
news:m2u0vox4v3.fsf@west_f1.net...
>
> On Fri Jul 30, I was peacefully napping until DonkeyHody said:
>
> > In their defense, this is an electric motor repair/rewind shop which
> > happens to also be an "authorized PC repair center" That guy may have
> > never seen a PC 7518 before. Customer complains of hot collet, he
>
> Fair enough. Any chance you'd want to ask him if he'd talked to anybody
> before putting new bearings in? I wonder why he thought to do that?
>
> There's a regional PC factory service center not far from my house. When
> I took my 89x motor to him (same hot collet problem), guess what he did
> before anything else then brought the motor back out to tell me he doesn't
> know what's wrong? :-)
>
> Mike
Made a lot of noise in the back room to hide the sounds of him making a pot
of tea no doubt.....tgif
Jon~