Warning - Woodowrkers Book Club

"David B. Chamberlain" wrote:

> If you read my entire message, it was a warning. The company charged my
> credit card without authorization. I have always used my credit card and
> they called up my credit card number from their computer system and made an
> unauthorized charge to my account without permission.
> I have always had good luck with them but it is extremely important to
> know that they keep a record of your credit card info and that they WILL
> make unauthorized charges to your card.
> No company should process an unauthorized credit card charge, especially
> when their own policy is that they do not even keep credit card numbers on
> file.
>
> --
> David Chamberlain

You state that they "WILL" make unauthorized charges to a credit card and you
make it sound like it's a form of wrongdoing on their part and as though it's
inevitably going to happen to everyone who gives them a credit card number.
NOT SO !! !! !! I've been a member on & off for over 20 years and have NEVER
had a complaint .. .. .. if they've made a mistake, work it out with them .. ..
.. but please don't post messages here accusing them of being thieves & liars
just because they made a mistake. Sure, the mistake is PROBABLY their fault
.. sure it will take a little bit of time & effort for you to get it
straightened out, but they are not automatically thieves & crooks just for
having made an error .

--
I AM NOT PARANOID .. .. .. but EVERYONE thinks I am !! !! !!

<<<__ Bob __>>>

When I order books I send a check with the order. This way I don't have
to give them my credit card #.

Binen


David B. Chamberlain wrote:
> WARNING - I spoke well of Woodworkers Book Club in a post I made yesterday.
> I just received my credit card bill and there was an unauthorized credit
> card charge from that company on my bill. They claim that I owe them $17
> for three books.
>
> Last month, I received a bill. I called them and asked for an
> accounting of the bill. I explained that I pay for all my books, by credit
> card, when I order and that I could not owe them any money. They said that
> they would send out a listing of all my books and all my payments. Instead,
> the very next day, they charged my credit card account.
>
> I called today and spoke to a supervisor who told me that I had to
> authorize the charge and give the credit card number to the service
> representative because they do not store credit card info. I did not
> authorize the charge and did not provide the credit card number.
>
> So, until the company changes it policy, I highly recommend against
> providing any credit card information to Woodworkers Book Club. And, since
> you have to pay shipping and handling charges, I personally believe that
> their prices are not competitive.
>
>

Sorry to hear that you are experiencing problems with the Woodworker's
Book Club. I have done business with them for about three years and
have probably bought at least 30 books from them in that time frame
without a problem.

You state in your message "And, since you have to pay shipping and
handling charges, I personally believe that their prices are not
competitive." This is not completely correct. If you pay in advance
using a credit card, there is no charge for shipping and handling. In
addition, their flyers always have an assortment of sale books which
are extremely competitive in price.

I think you should resolve your issues with them personally and
refrain from bagging on this book club on this international forum.
Your one bad experience does not reflect the club's performance
overall.

By the way, I am in no way affiliated with this club other than as a
satisfied customer.