Hi all,
I am a new member of this forum. This is my first post. I have many
things to ask but let me start with this topic before I actually ask
the real woodworking problem.
I need your advise on the security aspect when purchasing at on-line
supplier/retailer. I purchased most of my ww tools & hardware through
internet. Usually I feel very confident when the processing time of
the order is reasonable & acceptable.
On isolated occassion, the processing time was very long. At that time
I felt very unsafe. I worried so much that my critical info like credit
card number and the like might fall in the wrong hand. To simplify what
problems that I need your guidance, tips and advise, I put them in
point form question.
Q 1. How to choose the most reliable on-line retailer/supplier
?
Q 2. The order was confimed, the credit card was charged but the
shipment's
confirmation was never received from the supplier. What
shall we do next ?
Q 3. Reminder after reminder, but we never receive the
merchandise. What action can
we take and after how long ?
Thanking you in advance.
SD.
--
Sandingdust
Sandingdust wrote:
> Hi all,
>
> I am a new member of this forum. This is my first post. I have many
> things to ask but let me start with this topic before I actually ask
> the real woodworking problem.
>
> I need your advise on the security aspect when purchasing at on-line
> supplier/retailer. I purchased most of my ww tools & hardware through
> internet. Usually I feel very confident when the processing time of
> the order is reasonable & acceptable.
>
> On isolated occassion, the processing time was very long. At that time
> I felt very unsafe. I worried so much that my critical info like credit
> card number and the like might fall in the wrong hand. To simplify what
> problems that I need your guidance, tips and advise, I put them in
> point form question.
> Q 1. How to choose the most reliable on-line retailer/supplier
> ?
> Q 2. The order was confimed, the credit card was charged but the
> shipment's
> confirmation was never received from the supplier. What
> shall we do next ?
> Q 3. Reminder after reminder, but we never receive the
> merchandise. What action can
> we take and after how long ?
>
> Thanking you in advance.
>
> SD.
>
>
>
>
> --
> Sandingdust
1)
In order to feel more secure, you can check out a company's ratings at
www.resellerrating.com, and Google search for problems. "[Company name]
sucks" is generally a good way to get started.
2)
Try calling them. If they don't want to talk to you, go to #3:
3)
I would call your credit card company and contest the charges, and have
them put a hold on the charge. Let your CC company fight with the other
company.
Here are some vendor recommendations:
I've had lots of good luck with Amazon.com, Harteville Tools, and
Rockler.
-Nathan
I have had good success with, and trust, Lee Valley; Rockler, Amazon,
Woodcraft; between all these sources you will find most if not all of
the things you might need, or want.
Mutt
Sandingdust wrote:
> Hi all,
>
> I am a new member of this forum. This is my first post. I have many
> things to ask but let me start with this topic before I actually ask
> the real woodworking problem.
>
> I need your advise on the security aspect when purchasing at on-line
> supplier/retailer. I purchased most of my ww tools & hardware through
> internet. Usually I feel very confident when the processing time of
> the order is reasonable & acceptable.
>
> On isolated occassion, the processing time was very long. At that time
> I felt very unsafe. I worried so much that my critical info like credit
> card number and the like might fall in the wrong hand. To simplify what
> problems that I need your guidance, tips and advise, I put them in
> point form question.
> Q 1. How to choose the most reliable on-line retailer/supplier
> ?
> Q 2. The order was confimed, the credit card was charged but the
> shipment's
> confirmation was never received from the supplier. What
> shall we do next ?
> Q 3. Reminder after reminder, but we never receive the
> merchandise. What action can
> we take and after how long ?
>
> Thanking you in advance.
>
> SD.
>
>
>
>
> --
> Sandingdust
Yeah, Highland Hardware is one I forgot, quality people there too.
Mutt
alexy wrote:
> "Pig" <[email protected]> wrote:
>
> >I have had good success with, and trust, Lee Valley; Rockler, Amazon,
> >Woodcraft; between all these sources you will find most if not all of
> >the things you might need, or want.
> >
>
> I'd add Highland Hardware, Grizzly, and Patrick Leach.
>
> Also (by reputation although I don't have first-hand experience)
> toolsforworkingwood, lie-nielsen, Ron Hock, Steve Knight (who
> frequents this NG, and japanwoodworker.
>
> You've received the best advice already--look for complaints here and
> in other woodworking forums. Almost any supplier with a sizable
> business will have some complaints, but the discussion of those
> complaints will tell you lots about what service you should expect.
> --
> Alex -- Replace "nospam" with "mail" to reply by email. Checked infrequently.
In article <[email protected]>, Roy
<[email protected]> wrote:
>
> Answer to all three: Lee Valley Tools.
> www.leevalley.com
>
I'd have to agree there. I have ordered from Rockler, Hartville, and
Lee Valley. All are reliable, high quality online merchants. LV has
had the fastest shipping (by far) and has made me happiest. I would
gladly deal with any of them again.
I use "virtual account numbers" when buying online. My bank (Citi)
has an online credit card system that will generate a CC number for one
purchase only. I use the number for the purchase, and then the system
will not allow that number to be used again. All the purchases still
show up on my regular CC statement.
If a merchant is *clearly* trying to take advantage of me and defraud
(not responding), I will call the CC company. They usually have entire
departments to deal with fraud and will take the matter up, and people
go to jail for it. I would only do this if it was obvious that the
merchant was up to no good.
On Mon, 21 Aug 2006 02:19:51 +0100, Sandingdust <[email protected]> wrote:
>
>Hi all,
>
>I am a new member of this forum. This is my first post. I have many
>things to ask but let me start with this topic before I actually ask
>the real woodworking problem.
>
>I need your advise on the security aspect when purchasing at on-line
>supplier/retailer. I purchased most of my ww tools & hardware through
>internet. Usually I feel very confident when the processing time of
>the order is reasonable & acceptable.
>
>On isolated occassion, the processing time was very long. At that time
>I felt very unsafe. I worried so much that my critical info like credit
>card number and the like might fall in the wrong hand. To simplify what
>problems that I need your guidance, tips and advise, I put them in
>point form question.
>Q 1. How to choose the most reliable on-line retailer/supplier
>?
>Q 2. The order was confimed, the credit card was charged but the
>shipment's
>confirmation was never received from the supplier. What
>shall we do next ?
>Q 3. Reminder after reminder, but we never receive the
>merchandise. What action can
>we take and after how long ?
>
>Thanking you in advance.
>
>SD.
Answer to all three: Lee Valley Tools.
www.leevalley.com
Do a google search on Lee Valley for this group. Must be tons of rave posts for them. They have
the kind of customer support that other companies only promise. LV does it.
Usual disclaimer. My only arrangement with LV is that I send them money, and they send me really
neat, well made stuff.
Roy
Andrew Williams Wrote:
> In article [email protected], Roy
> [email protected] wrote:
>
> -
>
> Answer to all three: Lee Valley Tools.
> www.leevalley.com
> -
>
>
> I'd have to agree there. I have ordered from Rockler, Hartville, and
> Lee Valley. All are reliable, high quality online merchants. LV has
> had the fastest shipping (by far) and has made me happiest. I would
> gladly deal with any of them again.
>
>
> I use "virtual account numbers" when buying online. My bank (Citi)
> has an online credit card system that will generate a CC number for
> one
> purchase only. I use the number for the purchase, and then the system
> will not allow that number to be used again. All the purchases still
> show up on my regular CC statement.
>
> If a merchant is *clearly* trying to take advantage of me and defraud
> (not responding), I will call the CC company. They usually have
> entire
> departments to deal with fraud and will take the matter up, and people
> go to jail for it. I would only do this if it was obvious that the
> merchant was up to no good.
Hello Andrew William
Thank you for the tips and advice.
So far I am very happy shopping at Lee Valley, Woodcraft, MLCS, Amazon
and
also 110220volts.com. They are very prompt. Give good customer support
and all.
Thank you to Roy, N Hurst, Pig, alexy JimR, Phishermen, and Brent
Beal.
Sandingdust.
--
Sandingdust
"alexy" <[email protected]> wrote in message
news:[email protected]...
> "Pig" <[email protected]> wrote:
>
> Also (by reputation although I don't have first-hand experience)
> toolsforworkingwood, lie-nielsen, Ron Hock, Steve Knight (who
> frequents this NG, and japanwoodworker.
>
> You've received the best advice already--look for complaints here and
I back up buying from Steve Knight. Wonderful to do business with. (more
than once)
"N Hurst" <[email protected]> wrote in message
news:[email protected]...
[snip]>
3) > I would call your credit card company and contest the charges, and
have
> them put a hold on the charge. Let your CC company fight with the other
> company.
[snip]
Don't just call -- if you don't question the missing shipment in writing
your credit card company doesn't have to take any action. As soon as you
suspect a problem, call the company, and immediately back it up with a
written report mailed to them. Or, as soon as you get your monthly
statement which includes items you haven't received, challenge the missing
items in writing, before the due date of the statement. Regards --
>>I have had good success with, and trust, Lee Valley; Rockler, Amazon,
>>Woodcraft; between all these sources you will find most if not all of
>>the things you might need, or want.
>>
>
> I'd add Highland Hardware, Grizzly, and Patrick Leach.
>
> Also (by reputation although I don't have first-hand experience)
> toolsforworkingwood, lie-nielsen, Ron Hock, Steve Knight (who
> frequents this NG, and japanwoodworker.
>
I've dealt with most of these as well - fine people, with reputations that
reach back years in the community. And my tool shelves are full of their
goodies.
Patriarch
"Pig" <[email protected]> wrote:
>I have had good success with, and trust, Lee Valley; Rockler, Amazon,
>Woodcraft; between all these sources you will find most if not all of
>the things you might need, or want.
>
I'd add Highland Hardware, Grizzly, and Patrick Leach.
Also (by reputation although I don't have first-hand experience)
toolsforworkingwood, lie-nielsen, Ron Hock, Steve Knight (who
frequents this NG, and japanwoodworker.
You've received the best advice already--look for complaints here and
in other woodworking forums. Almost any supplier with a sizable
business will have some complaints, but the discussion of those
complaints will tell you lots about what service you should expect.
--
Alex -- Replace "nospam" with "mail" to reply by email. Checked infrequently.