I posted earlier about the 2 pairs of Rockler Shop safety glasses that
failed miserably. (The hinges on the left ear paddle broke apart, seemingly
without cause).
I e-mailed the support address at Rockler, explained the occurrences, and
requested replacemetn/refund, or at least the info for returning the
defective glasses.
The reply: "I am sorry to hear of this happening. I have arranged for
replacements
to be sent. We will not need the defective glasses returned."
Once the replacements arrive, we're square and I'm a happy camper/wrecker.
-JBB
So are they sending a different brand or style? IIRC both of yours broke
rather quickly. Maybe a refund would be better than another 2 pair that may
break just as quickly.
"J.B. Bobbitt" <[email protected]> wrote in message
news:[email protected]...
> I posted earlier about the 2 pairs of Rockler Shop safety glasses that
> failed miserably. (The hinges on the left ear paddle broke apart,
seemingly
> without cause).
>
> I e-mailed the support address at Rockler, explained the occurrences, and
> requested replacemetn/refund, or at least the info for returning the
> defective glasses.
>
> The reply: "I am sorry to hear of this happening. I have arranged for
> replacements
> to be sent. We will not need the defective glasses returned."
>
> Once the replacements arrive, we're square and I'm a happy camper/wrecker.
>
> -JBB
>
>
>
>
I once had a motorcycle cover made by dowco that was on a motorcycle that
was stored outdoors. In one year it developed a big rip when I was putting
it on. I don't think it was meant to be outside. Nevertheless I bought a new
cover and sure enough it ripped after a few months. I called up dowco and
said I had two ripped covers. No questions asked they gave me an RMA number
to return the covers. In a short time I got two BRAND NEW, not refurbished
or used covers.
I know this has nothing to do with woodworking but I tend to stick with
companies if their customer service is good and they fix what's broke
without hassling me.
Sam
"J.B. Bobbitt" <[email protected]> wrote in message
news:[email protected]...
> I posted earlier about the 2 pairs of Rockler Shop safety glasses that
> failed miserably. (The hinges on the left ear paddle broke apart,
seemingly
> without cause).
>
> I e-mailed the support address at Rockler, explained the occurrences, and
> requested replacemetn/refund, or at least the info for returning the
> defective glasses.
>
> The reply: "I am sorry to hear of this happening. I have arranged for
> replacements
> to be sent. We will not need the defective glasses returned."
>
> Once the replacements arrive, we're square and I'm a happy camper/wrecker.
>
> -JBB
>
>
>
>