Tt

"TomP"

05/04/2006 6:12 AM

Jatoba wooden floor problems

Hi There,

I have not used this group before, but am looking for some advice if
possible? Any help would be most appreciated...

Two and a half years ago I had a 30sq metre engineered board wooden
floor laid in my lounger/diner by a local professional flooring centre
(I am based in Brighton, UK). The plank consists of a 8mm layer of
solid Jatoba (Brazilian Cherry) wood on top of a 18mm engineered
multiplex board. The brand is Multigarant (www.multigarant.co.uk) and
purports to be of the very highest quality (it wan't cheap!).

The floor is laid over a thin fibrous insulation layer on top of
concrete sub-floor. The plank is finished with oil.

Within only a couple of days of the floor being laid, we would hear
loud 'snaps' and very fine hairline cracks were appearing across the
floor (barely visible to the human eye). We were told that this was
normal - that the wood was just acclimatising and that the cracks
wouldn't worsen.

A year on in 2005, more and more hairline cracks had appeared and in a
few planks, had developed into open cracks of approximately 1mm in
width. The manufacturer was called to our house, assessed the floor and
told us that Jatoba is a very hard and therefore brittle wood and that
such cracking is normal, but was unlikely to get any worse.

Again, we have waited another year and the splitting is getting
progressively worse. On some planks it actually looks as if the Jatoba
layer is coming up from the board to which it is glued. Many cracks run
the entire length of the board.

I am now concerned that my floor is in a permanent and unstoppable
decline!

Does anyone have experience with Jatoba flooring? Is this usual
behaviour for this wood? My understanding was that an engineered board
should be extremely stable and that, regardless of the wood, this
should not happen.

Any advice or tales of similar experiences would be greatly
appreciated.

Regards,

Tom


This topic has 7 replies

Tt

"TomP"

in reply to "TomP" on 05/04/2006 6:12 AM

06/04/2006 1:28 AM

Thank you all for your feedback and advice.

The plank was not left to acclimatise for any more than one or two days
(at most) - although the manufacturer has said that pre-installation
acclimatisation is not necessary with this product. There is no
under-floor heating installed.

With regards Joe's comments, around 30% of planks are completely
split-free so maybe the lots did get mixed up??

Thanks again,

Tom

Tt

"TomP"

in reply to "TomP" on 05/04/2006 6:12 AM

09/04/2006 1:42 AM

Thank you all, again, for your advice.

I have dug-out the original complaint correspondence from 2004 when the
problem first mainifested iteself and am now re-approaching all parties
to try and get this resolved once and for all.

Best regards,

Tom

Ja

"John \(aka wheelzuk\)"

in reply to "TomP" on 05/04/2006 6:12 AM

07/04/2006 1:57 AM

Hi Tom,

I'm also based here in the UK and have spent some of my working life in =
a Trading Standards environment with local authorities.=20

You've quite a tricky problem here, in that the manufacturer =
http://www.multigarant.co.uk/ may not have been your retailer or =
installer (I note they use dealerships at the retail end). As you can =
imagine, this leads to all sorts of difficulties with all parts of the =
'transaction tree' able to blame each other, for either bad workmanship =
at the installation stage or poor quality manufacture. As is usually =
always the case in these scenarios', no-one seems to want to accept =
blame or responsibility for what you see as the demise of the product.

I've little choice than to recommend you contact your local Citizens' =
Advice Bureau or Advice/Law centre, if you're lucky enough to have one? =
Making necessary initial appointments will ensure a smooth and speedy =
response to your query. If visiting, ensure you take all documents, =
including financial ones if the product was paid for on 'finance'.

secondly, as the flooring just may be out of it's gaurantee period (laid =
in 2005? over 12 months ago?), if you paid by credit card at any stage, =
you may be able and better to pursue a claim to your credit card =
company, as they may be 'jointly and severally' liable and responsible =
for the sale (Consumer Credit Act 1974) if this method was used. Again, =
seek the advice of CAB or Law Centre/Advice Centre?

Long winded I know, but, I hope a fairly comprehensive reply to your =
enquiry.

Best wishes and regards
John
--=20
Remove 'spamfree' to reply

ER

Enoch Root

in reply to "TomP" on 05/04/2006 6:12 AM

06/04/2006 7:34 PM

John (aka wheelzuk) wrote:
> Hi Tom,
>
> I'm also based here in the UK and have spent some of my working life in a Trading Standards environment with local authorities.
>
> You've quite a tricky problem here, in that the manufacturer http://www.multigarant.co.uk/ may not have been your retailer or installer (I note they use dealerships at the retail end). As you can imagine, this leads to all sorts of difficulties with all parts of the 'transaction tree' able to blame each other, for either bad workmanship at the installation stage or poor quality manufacture. As is usually always the case in these scenarios', no-one seems to want to accept blame or responsibility for what you see as the demise of the product.
>
> I've little choice than to recommend you contact your local Citizens' Advice Bureau or Advice/Law centre, if you're lucky enough to have one? Making necessary initial appointments will ensure a smooth and speedy response to your query. If visiting, ensure you take all documents, including financial ones if the product was paid for on 'finance'.
>
> secondly, as the flooring just may be out of it's gaurantee period (laid in 2005? over 12 months ago?), if you paid by credit card at any stage, you may be able and better to pursue a claim to your credit card company, as they may be 'jointly and severally' liable and responsible for the sale (Consumer Credit Act 1974) if this method was used. Again, seek the advice of CAB or Law Centre/Advice Centre?
>
> Long winded I know, but, I hope a fairly comprehensive reply to your enquiry.

Do the legals in the UK have a concept of third-party privity? Put 'em
all on the dock. :)

er
--
email not valid

GT

"Gooey TARBALLS"

in reply to "TomP" on 05/04/2006 6:12 AM

05/04/2006 2:17 PM

I did not hear you say that they brought the material to the site and left
it there for a few days before beginning the installation.

Our installers failed to do this on a Pergo flooring installation and we had
issues as a result.

So much for a possible "improper" installation.

It would seem that the installation is failing apace. I would suspect that
you need turn to the advertising and sales information provided at and
before your purchase and to the warranty information to see if what you are
experiencing was anticipated in these documents.

This with the idea of a further discussion with your solicitor should you
find the product falsely advertised.


"TomP" <[email protected]> wrote in message
news:[email protected]...
> Hi There,
>
> I have not used this group before, but am looking for some advice if
> possible? Any help would be most appreciated...
>
> Two and a half years ago I had a 30sq metre engineered board wooden
> floor laid in my lounger/diner by a local professional flooring centre
> (I am based in Brighton, UK). The plank consists of a 8mm layer of
> solid Jatoba (Brazilian Cherry) wood on top of a 18mm engineered
> multiplex board. The brand is Multigarant (www.multigarant.co.uk) and
> purports to be of the very highest quality (it wan't cheap!).
>
> The floor is laid over a thin fibrous insulation layer on top of
> concrete sub-floor. The plank is finished with oil.
>
> Within only a couple of days of the floor being laid, we would hear
> loud 'snaps' and very fine hairline cracks were appearing across the
> floor (barely visible to the human eye). We were told that this was
> normal - that the wood was just acclimatising and that the cracks
> wouldn't worsen.
>
> A year on in 2005, more and more hairline cracks had appeared and in a
> few planks, had developed into open cracks of approximately 1mm in
> width. The manufacturer was called to our house, assessed the floor and
> told us that Jatoba is a very hard and therefore brittle wood and that
> such cracking is normal, but was unlikely to get any worse.
>
> Again, we have waited another year and the splitting is getting
> progressively worse. On some planks it actually looks as if the Jatoba
> layer is coming up from the board to which it is glued. Many cracks run
> the entire length of the board.
>
> I am now concerned that my floor is in a permanent and unstoppable
> decline!
>
> Does anyone have experience with Jatoba flooring? Is this usual
> behaviour for this wood? My understanding was that an engineered board
> should be extremely stable and that, regardless of the wood, this
> should not happen.
>
> Any advice or tales of similar experiences would be greatly
> appreciated.
>
> Regards,
>
> Tom
>

Pn

"Pop"

in reply to "TomP" on 05/04/2006 6:12 AM

05/04/2006 2:21 PM

No experience here, but (I'm in the US) I'd say that what you
have is clearly not what you ordered, not what you expected, not
what you contracted for, and that it has completely failed all of
your positive expectations. As such it is subject to liability.
Time to react. Start taking pictures if you haven't already.

Pop


"TomP" <[email protected]> wrote in message
news:[email protected]...
> Hi There,
>
> I have not used this group before, but am looking for some
> advice if
> possible? Any help would be most appreciated...
>
> Two and a half years ago I had a 30sq metre engineered board
> wooden
> floor laid in my lounger/diner by a local professional flooring
> centre
> (I am based in Brighton, UK). The plank consists of a 8mm layer
> of
> solid Jatoba (Brazilian Cherry) wood on top of a 18mm
> engineered
> multiplex board. The brand is Multigarant
> (www.multigarant.co.uk) and
> purports to be of the very highest quality (it wan't cheap!).
>
> The floor is laid over a thin fibrous insulation layer on top
> of
> concrete sub-floor. The plank is finished with oil.
>
> Within only a couple of days of the floor being laid, we would
> hear
> loud 'snaps' and very fine hairline cracks were appearing
> across the
> floor (barely visible to the human eye). We were told that this
> was
> normal - that the wood was just acclimatising and that the
> cracks
> wouldn't worsen.
>
> A year on in 2005, more and more hairline cracks had appeared
> and in a
> few planks, had developed into open cracks of approximately 1mm
> in
> width. The manufacturer was called to our house, assessed the
> floor and
> told us that Jatoba is a very hard and therefore brittle wood
> and that
> such cracking is normal, but was unlikely to get any worse.
>
> Again, we have waited another year and the splitting is getting
> progressively worse. On some planks it actually looks as if the
> Jatoba
> layer is coming up from the board to which it is glued. Many
> cracks run
> the entire length of the board.
>
> I am now concerned that my floor is in a permanent and
> unstoppable
> decline!
>
> Does anyone have experience with Jatoba flooring? Is this usual
> behaviour for this wood? My understanding was that an
> engineered board
> should be extremely stable and that, regardless of the wood,
> this
> should not happen.
>
> Any advice or tales of similar experiences would be greatly
> appreciated.
>
> Regards,
>
> Tom
>

Jj

Joe

in reply to "TomP" on 05/04/2006 6:12 AM

05/04/2006 3:55 PM

On 5 Apr 2006 06:12:42 -0700, "TomP" <[email protected]> wrote:

>Hi There,
>
>I have not used this group before, but am looking for some advice if
>possible? Any help would be most appreciated...
>
>Two and a half years ago I had a 30sq metre engineered board wooden
>floor laid in my lounger/diner by a local professional flooring centre
>(I am based in Brighton, UK). The plank consists of a 8mm layer of
>solid Jatoba (Brazilian Cherry) wood on top of a 18mm engineered
>multiplex board. The brand is Multigarant (www.multigarant.co.uk) and
>purports to be of the very highest quality (it wan't cheap!).
>
>The floor is laid over a thin fibrous insulation layer on top of
>concrete sub-floor. The plank is finished with oil.
>
>Within only a couple of days of the floor being laid, we would hear
>loud 'snaps' and very fine hairline cracks were appearing across the
>floor (barely visible to the human eye). We were told that this was
>normal - that the wood was just acclimatising and that the cracks
>wouldn't worsen.
>
>A year on in 2005, more and more hairline cracks had appeared and in a
>few planks, had developed into open cracks of approximately 1mm in
>width. The manufacturer was called to our house, assessed the floor and
>told us that Jatoba is a very hard and therefore brittle wood and that
>such cracking is normal, but was unlikely to get any worse.
>
>Again, we have waited another year and the splitting is getting
>progressively worse. On some planks it actually looks as if the Jatoba
>layer is coming up from the board to which it is glued. Many cracks run
>the entire length of the board.
>
>I am now concerned that my floor is in a permanent and unstoppable
>decline!
>
>Does anyone have experience with Jatoba flooring? Is this usual
>behaviour for this wood? My understanding was that an engineered board
>should be extremely stable and that, regardless of the wood, this
>should not happen.
>
>Any advice or tales of similar experiences would be greatly
>appreciated.
>
>Regards,
>
>Tom

As Tarballs points out above all wood products should be stabilized on
site before installation and that might be part of the problem.
But, frankly, it sounds as if the Jatoba was not dried properly before
mfg'ing. Considering that such a long time has passed and the probelm
is progressive, that would be my first guess.
Mistakes can occur in mfg'ing - lots *can* get mixed up.
The product you describe above should be fairly stable.
Question: Does the room(s) use Radiant Heating (within the slab)?

J


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