Delta site

Hey Mike,
When I went to get manuals for some tools I eventually purchaesd I
followed the successive drop down menus until I saw the tool of choice.
It was not streamlined but it did get me what I wanted.
Marc

In my opinion it is a POS.

I have also called Delta and expressed that opinon in those words.

As has been mentioned earlier, let them know it sucks and that you will
vote with your wallet...it is the only thing they understand.

TMT

So are TMT and Rick S saying that we should not buy power tools from
companies with less than tolerable websites? I buy woodworking tools
from woodworking manufacturers and I'll put up with their website
issues. I won't buy a woodworking machine from Microsoft or GOOGLE.


Marc

What I am saying is when a manufacturer obviously goes out of their way
to give substandard service to the customer, the customer should make
their concerns known to the manufacturer and factor that into any
future business dealings with that manufacturer.

Or do you prefer substandard service?

You can spend your money your way and I will spend my money my way.

I can tell you that I buy fewer Delta tools now than I have in the
past. Their tool quality has slipped substantially and with the "new
and improved" website their service has also. I can also tell you that
the people who handle Delta service calls are well aware of the
public's displeasure with the new web site.

Hopefully Delta's ,management will get the hint and improve the
site...as there are many other tool manufacturers to choose from.

TMT

Swingman wrote:

> "Mike O." wrote in message
>
>
>>Has anyone noticed that if you go to the Delta site for manuals or
>>parts lists, you now get sent directly to the servicenet site?
>>
>>That site requires registration which is kind of a pain but worse than
>>that, unless you know your part number, you have to jump through hoops
>>to find the drawings. Also there is no way that I could see to search
>>for a keyword. I just don't think the site is very user friendly.
>>Maybe it's just me..........
>
>
> Nope ... it's pervasive.
>
> Barnes & Nobles just last night - one passive aggressive, painfully slow
> cashier, dumber than the machine she's operating; 5 paying customers
> standing behind a "wait here" sign like good little obedient citizen sheep,
> while two other 'employees" of the same cut as the cashier, obviously being
> paid to be there, shoot the shit behind the counter while blissfully
> ignoring the very folks whose money pays to keep the place open.
>
> ... and anyone who won't put up with this crap without saying something
> ends up dealing with a pimply faced, pre-pubescent "manager-in-name-only"
> who just recently learned to button his own fly, almost.
>
> And to top it all off, this is the third F*&^*&%ing week in a row the
> assholes _still_ didn't have Godiva dark chocolate in stock to go along with
> that weekly cup of $tarbuck$!
>
> What is it about these BORGS? ;)
>
LOL. We got up on the grumpy side this morning, didn't we?
agreeably yours,
jo4hn

p.s. That was a figurative "we".

"Mike O." wrote in message

> Has anyone noticed that if you go to the Delta site for manuals or
> parts lists, you now get sent directly to the servicenet site?
>
> That site requires registration which is kind of a pain but worse than
> that, unless you know your part number, you have to jump through hoops
> to find the drawings. Also there is no way that I could see to search
> for a keyword. I just don't think the site is very user friendly.
> Maybe it's just me..........

Nope ... it's pervasive.

Barnes & Nobles just last night - one passive aggressive, painfully slow
cashier, dumber than the machine she's operating; 5 paying customers
standing behind a "wait here" sign like good little obedient citizen sheep,
while two other 'employees" of the same cut as the cashier, obviously being
paid to be there, shoot the shit behind the counter while blissfully
ignoring the very folks whose money pays to keep the place open.

... and anyone who won't put up with this crap without saying something
ends up dealing with a pimply faced, pre-pubescent "manager-in-name-only"
who just recently learned to button his own fly, almost.

And to top it all off, this is the third F*&^*&%ing week in a row the
assholes _still_ didn't have Godiva dark chocolate in stock to go along with
that weekly cup of $tarbuck$!

What is it about these BORGS? ;)

--
www.e-woodshop.net
Last update: 12/13/05

On Sat, 04 Mar 2006 20:56:35 -0600, Mike O. <[email protected]> wrote:

>Has anyone noticed that if you go to the Delta site for manuals or
>parts lists, you now get sent directly to the servicenet site?
>
>That site requires registration which is kind of a pain but worse than
>that, unless you know your part number, you have to jump through hoops
>to find the drawings. Also there is no way that I could see to search
>for a keyword. I just don't think the site is very user friendly.
>Maybe it's just me..........


I noticed that they no longer have the literature online for one of my
machines, even though they had it a week before the ServiceNet site
replaced the old Delta resources. If only I'd downloaded the parts
list at the same time as I downloaded the manual.

I also noticed that they don't respond to email on the subject, after
more than two weeks (the Web site promises a two-day response time).
The Black & Deckerization of Delta is not looking good to me at this
point.


--
Chuck Taylor
http://home.hiwaay.net/~taylorc/contact/

>Barnes & Nobles just last night - one passive aggressive, painfully slow
>cashier, dumber than the machine she's operating; 5 paying customers
>standing behind a "wait here" sign like good little obedient citizen sheep,
>while two other 'employees" of the same cut as the cashier, obviously being
>paid to be there, shoot the shit behind the counter while blissfully
>ignoring the very folks whose money pays to keep the place open.

>... and anyone who won't put up with this crap without saying something
>ends up dealing with a pimply faced, pre-pubescent "manager-in-name-only"
>who just recently learned to button his own fly, almost.

>And to top it all off, this is the third F*&^*&%ing week in a row the
>assholes _still_ didn't have Godiva dark chocolate in stock to go along
>with
>that weekly cup of $tarbuck$!

>What is it about these BORGS? ;)

Not to be a smart ass, but you do have a weapon to combat that crap. Where
and how you spend your MONEY. MONEYMONETMONEY If everybody did
tha...........

On Sat, 04 Mar 2006 21:08:26 -0600, Chuck Taylor
<[email protected]> wrote:

>On Sat, 04 Mar 2006 20:56:35 -0600, Mike O. <[email protected]> wrote:
>
>>Has anyone noticed that if you go to the Delta site for manuals or
>>parts lists, you now get sent directly to the servicenet site?
>>
>>That site requires registration which is kind of a pain but worse than
>>that, unless you know your part number, you have to jump through hoops
>>to find the drawings. Also there is no way that I could see to search
>>for a keyword. I just don't think the site is very user friendly.
>>Maybe it's just me..........
>
>
>I noticed that they no longer have the literature online for one of my
>machines, even though they had it a week before the ServiceNet site
>replaced the old Delta resources. If only I'd downloaded the parts
>list at the same time as I downloaded the manual.
>
>I also noticed that they don't respond to email on the subject, after
>more than two weeks (the Web site promises a two-day response time).
>The Black & Deckerization of Delta is not looking good to me at this
>point.


I received in the mail today a printed copy of the literature I had
asked about in my email to Delta a few weeks ago. They did eventually
come through.


--
Chuck Taylor
http://home.hiwaay.net/~taylorc/contact/