Lee Valley - WOW!

"Dave Balderstone" <[email protected]> wrote in message
news:041020031315573587%[email protected]...
> I stopped at a yard sale today and lucked into a Lee Valley 17" rotary
> lawn mower with grass catcher attachment for $10 CAD (retail nearly
> $200 CAD, gloat, gloat).
>
> Emailed Lee Valley to ask about acquiring the parts list and
> maintenance manual for the beast at 11:37 am.
>
> Received a nice note from one Linda Macpherson, "Internet Customer
> Service Representative" at 12:15 pm with jpegs of the manual attached.
>
> 38 minute response time = Just simply fantastic customer service.
>
> djb
>
> --
> There are no socks in my email address.
>
> "Quando Omni Flunkus Moritati"

Nice Gloat :)
Although the service from lee Valley almost always earns themselves a gloat!
Great company.


--
Regards,

Dean Bielanowski
Editor,
Online Tool Reviews
http://www.onlinetoolreviews.com
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Dave Balderstone <[email protected]> wrote:
> I stopped at a yard sale today and lucked into a Lee Valley 17" rotary
> lawn mower with grass catcher attachment for $10 CAD (retail nearly
> $200 CAD, gloat, gloat).

Nice gloat ... is the correct response "you sucketh?" ;-)

> Emailed Lee Valley to ask about acquiring the parts list and
> maintenance manual for the beast at 11:37 am. ... Received a nice
> note from one Linda Macpherson, "Internet Customer
> Service Representative" at 12:15 pm with jpegs of the manual attached.
>
> 38 minute response time = Just simply fantastic customer service.

I had a similar experience last week, when I wrote asking a question
about the teeth on one of their handsaws. I got a knowledgeable reply
within 45 minutes.