I recently ordered some tools and supplies from Lee Valley in Canada by air mail. Two
items ($ 50 worth) were missing on arrival. After an exchange of e-mails, the items were
shipped by UPS express service at the company's expense - to France !
What I find remarkable is that there was no trouble whatsoever: the people in that firm
don't assume you're trying to rip them off, don't demand endless proof of your statements,
don't argue over who is responsible etc. They dealt with the issue the best and easiest
way for me, not the cheapest for them. I'd heard the company's service being commended in
the past, and can strongly support the praise it gets. It's especially reassuring when
dealing from overseas to know that problems if any are going to be settled in a civilised
way.
Only one P in my real address/ Un seul P dans ma véritable adresse
Yea,
A package from Lee Valley Tools came yesterday, addressed to SWMBO. :-)
I wonder if it could be the new shoulder plane that I circled in their
Christmas catalog. heh, heh, . . . . . .
"Bob S." <[email protected]> wrote in message
news:[email protected]...
> Now you know why people all over the world order from them. Stuff happens
> but they make it right with no-hassle as you found out. That's why
they're
> considered the best customer service organization around...not to mention
> they sell some great tools too...
>
> Bob S.
>
> "Peter Wells" <[email protected]> wrote in message
> news:[email protected]...
> > I recently ordered some tools and supplies from Lee Valley in Canada by
> air mail. Two
> > items ($ 50 worth) were missing on arrival. After an exchange of
e-mails,
> the items were
> > shipped by UPS express service at the company's expense - to France !
> >
> > What I find remarkable is that there was no trouble whatsoever: the
people
> in that firm
> > don't assume you're trying to rip them off, don't demand endless proof
of
> your statements,
> > don't argue over who is responsible etc. They dealt with the issue the
> best and easiest
> > way for me, not the cheapest for them. I'd heard the company's service
> being commended in
> > the past, and can strongly support the praise it gets. It's especially
> reassuring when
> > dealing from overseas to know that problems if any are going to be
settled
> in a civilised
> > way.
> >
> >
> > Only one P in my real address/ Un seul P dans ma véritable adresse
>
>
Great company, great people.
I had a missing item from an order once. I wasn't charged for it though, and
the item was sent promptly shortly after with no shipping charge.
Kudos to the folks at Lee Valley!
--
Regards,
Dean Bielanowski, RN. BNurs (QUT) PGDipSci(HMS)
Editor, OnlineToolReviews.com
The Woodworker's Product Review Resource Online!
http://www.onlinetoolreviews.com
Over 40 Woodworking Product Reviews Available!
Stores like Lee Valley must be doing good business. We have noticed
an increase in interest for woodworking in my area. The more
expensive tools seem to be selling very easily. It may have something
to do with the aging population going back to their sources.
D.Martin
On Sun, 07 Dec 2003 03:27:32 GMT, "LeoLiondog" <[email protected]>
wrote:
>I'm happy to brag that I live only 3 miles from their store in Calgary, so
>on the rare occasion that they have to deliver a back-ordered item to me, at
>no extra charge, of course, I haven't been disappointed by them yet.
>
>Robin - keep up the good work.
>
>Stephen
>
>
>"Peter Wells" <[email protected]> wrote in message
>news:[email protected]...
>> I recently ordered some tools and supplies from Lee Valley in Canada by
>air mail. Two
>> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
>the items were
>> shipped by UPS express service at the company's expense - to France !
>>
>> What I find remarkable is that there was no trouble whatsoever: the people
>in that firm
>> don't assume you're trying to rip them off, don't demand endless proof of
>your statements,
>> don't argue over who is responsible etc. They dealt with the issue the
>best and easiest
>> way for me, not the cheapest for them. I'd heard the company's service
>being commended in
>> the past, and can strongly support the praise it gets. It's especially
>reassuring when
>> dealing from overseas to know that problems if any are going to be settled
>in a civilised
>> way.
>>
>>
>> Only one P in my real address/ Un seul P dans ma véritable adresse
>
D. Martin writes:
>tores like Lee Valley must be doing good business. We have noticed
>an increase in interest for woodworking in my area. The more
>expensive tools seem to be selling very easily. It may have something
>to do with the aging population going back to their sources.
It may have something with the aging boomers starting to retire, too. They face
a need to do something worthwhile with their time: fewer and fewer people are
will to class retirement as a time to fold it up and get ready to put it away
(especially for all the people retiring at or around 55). Can any of us think
of many worthwhile, long term activities that are more rewarding than
woodworking?
[He says as he goes downstairs to see if there's a football game worth
watching--before finishing hanging the last door I'll need to hang in this
house (got to mortise the hinges into the door jamb, then add the lockset and
pop the pins in).]
Charlie Self
"I have one yardstick by which I test every major problem-and that yardstick
is: Is it good for America?" Dwight D. Eisenhower
"Silvan" <[email protected]> wrote in message
news:[email protected]...
> A football game worth watching. There's no such thing. Not 'nless the
> cheerleaders are but nekkit, and it's halftime all day long. :)
I expect you will be enjoying the "Lingerie Bowl" played at halftime of the
Super Bowl then:)
Charlie Self wrote:
> Can any of us think of many worthwhile, long term activities that are more
> rewarding than woodworking?
Model railroading is another one in the same category. The rewards are
different, but it's another hobby for people who find chess and fishing too
fast-paced. It can go hand in hand on price too.
There's a reason most serious woodworkers and model railroaders are old
enough to have kids out of college. When you're 30-something with a big
mortgage and lots of kid-related expenses to cover, it's really hard to
find money for wrecking wood.
> [He says as he goes downstairs to see if there's a football game worth
> watching--before finishing hanging the last door I'll need to hang in this
A football game worth watching. There's no such thing. Not 'nless the
cheerleaders are but nekkit, and it's halftime all day long. :)
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
http://www.geocities.com/Paris/Rue/5407/
Dave wrote:
>> A football game worth watching. There's no such thing. Not 'nless the
>> cheerleaders are but nekkit, and it's halftime all day long. :)
>
> I expect you will be enjoying the "Lingerie Bowl" played at halftime of
> the Super Bowl then:)
Not 'nless they're butt nekkit. That lin-jeery don't do nothin' f'r me.
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
http://www.geocities.com/Paris/Rue/5407/
Now you know why people all over the world order from them. Stuff happens
but they make it right with no-hassle as you found out. That's why they're
considered the best customer service organization around...not to mention
they sell some great tools too...
Bob S.
"Peter Wells" <[email protected]> wrote in message
news:[email protected]...
> I recently ordered some tools and supplies from Lee Valley in Canada by
air mail. Two
> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
the items were
> shipped by UPS express service at the company's expense - to France !
>
> What I find remarkable is that there was no trouble whatsoever: the people
in that firm
> don't assume you're trying to rip them off, don't demand endless proof of
your statements,
> don't argue over who is responsible etc. They dealt with the issue the
best and easiest
> way for me, not the cheapest for them. I'd heard the company's service
being commended in
> the past, and can strongly support the praise it gets. It's especially
reassuring when
> dealing from overseas to know that problems if any are going to be settled
in a civilised
> way.
>
>
> Only one P in my real address/ Un seul P dans ma véritable adresse
D. Martin <[email protected]> wrote in message news:<[email protected]>...
> Stores like Lee Valley must be doing good business. We have noticed
> an increase in interest for woodworking in my area. The more
> expensive tools seem to be selling very easily. It may have something
> to do with the aging population going back to their sources.
I think part of it too is those of us who work on computers all day. I
don't want to go home and watch TV or work/play on the computer. I
would much rather do something less "high tech". Besides, all my
co-workers are jealous of the stuff I build. ;-)
Speaking of Lee Valley. I've been thinking of building their European
workbench. Anybody build this? If so, would you recommend it?
Wayne
D. Martin wrote:
>
> I have been reading their catalogues for the past weeks. I'm planning
> to drive out before xmas, its only about 1.5 hours from my home.
I wonder how close the nearest one is to my home... Probably a good 13
hours anyway. :)
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
http://www.geocities.com/Paris/Rue/5407/
SWMBO wants Robin to know that we got our Xmas order yesterday including the
Carousel Book on the recently constructed North Bay, ON, carousel. She
loves it; it's beautiful. The problem is that now we have to plan a trip to
North Bay to see and ride it.
We both find it difficult to open any Lee Valley catalog without ordering
something(s). We find the book choices especially attractive and we really
enjoy the reprints of the books from early in the 20th century. We have
already run out of bookcase space several times. But that is what the
tools are for, right?
George
"Peter Wells" <[email protected]> wrote in message
news:[email protected]...
> I recently ordered some tools and supplies from Lee Valley in Canada by
air mail. Two
> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
the items were
> shipped by UPS express service at the company's expense - to France !
>
> What I find remarkable is that there was no trouble whatsoever: the people
in that firm
> don't assume you're trying to rip them off, don't demand endless proof of
your statements,
> don't argue over who is responsible etc. They dealt with the issue the
best and easiest
> way for me, not the cheapest for them. I'd heard the company's service
being commended in
> the past, and can strongly support the praise it gets. It's especially
reassuring when
> dealing from overseas to know that problems if any are going to be settled
in a civilised
> way.
>
>
> Only one P in my real address/ Un seul P dans ma véritable adresse
I'm happy to brag that I live only 3 miles from their store in Calgary, so
on the rare occasion that they have to deliver a back-ordered item to me, at
no extra charge, of course, I haven't been disappointed by them yet.
Robin - keep up the good work.
Stephen
"Peter Wells" <[email protected]> wrote in message
news:[email protected]...
> I recently ordered some tools and supplies from Lee Valley in Canada by
air mail. Two
> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
the items were
> shipped by UPS express service at the company's expense - to France !
>
> What I find remarkable is that there was no trouble whatsoever: the people
in that firm
> don't assume you're trying to rip them off, don't demand endless proof of
your statements,
> don't argue over who is responsible etc. They dealt with the issue the
best and easiest
> way for me, not the cheapest for them. I'd heard the company's service
being commended in
> the past, and can strongly support the praise it gets. It's especially
reassuring when
> dealing from overseas to know that problems if any are going to be settled
in a civilised
> way.
>
>
> Only one P in my real address/ Un seul P dans ma véritable adresse
De rien, M'sieu.
Salut -
Rob Lee
"Peter Wells" <[email protected]> wrote in message
news:[email protected]...
> I recently ordered some tools and supplies from Lee Valley in Canada by
air mail. Two
> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
the items were
> shipped by UPS express service at the company's expense - to France !
>
> What I find remarkable is that there was no trouble whatsoever: the people
in that firm
> don't assume you're trying to rip them off, don't demand endless proof of
your statements,
> don't argue over who is responsible etc. They dealt with the issue the
best and easiest
> way for me, not the cheapest for them. I'd heard the company's service
being commended in
> the past, and can strongly support the praise it gets. It's especially
reassuring when
> dealing from overseas to know that problems if any are going to be settled
in a civilised
> way.
>
>
> Only one P in my real address/ Un seul P dans ma véritable adresse
I have had very similar experience from Lee Valley (And NO - I don't
work for them or am I related to the proprietors in any way).
An item was out of stock from my order, they called and let me know.
They didn't charge me for the item, and they shipped it as soon as it
was in.
They're a class act- and a text book example of what good customer
service should be for all companies.
Not to mention - their products are outstanding, and I've never been
disappointed with any purchase made there - and I've made quite a few.
My Hat's off To the Lee's and Their outstanding service!
Joe
LeoLiondog wrote:
> I'm happy to brag that I live only 3 miles from their store in Calgary, so
> on the rare occasion that they have to deliver a back-ordered item to me, at
> no extra charge, of course, I haven't been disappointed by them yet.
>
> Robin - keep up the good work.
>
> Stephen
>
>
> "Peter Wells" <[email protected]> wrote in message
> news:[email protected]...
>
>>I recently ordered some tools and supplies from Lee Valley in Canada by
>
> air mail. Two
>
>>items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
>
> the items were
>
>>shipped by UPS express service at the company's expense - to France !
>>
>>What I find remarkable is that there was no trouble whatsoever: the people
>
> in that firm
>
>>don't assume you're trying to rip them off, don't demand endless proof of
>
> your statements,
>
>>don't argue over who is responsible etc. They dealt with the issue the
>
> best and easiest
>
>>way for me, not the cheapest for them. I'd heard the company's service
>
> being commended in
>
>>the past, and can strongly support the praise it gets. It's especially
>
> reassuring when
>
>>dealing from overseas to know that problems if any are going to be settled
>
> in a civilised
>
>>way.
>>
>>
>>Only one P in my real address/ Un seul P dans ma véritable adresse
>
>
>
Those of us who have traded with this company know it is a class act to be
sure. Quality goods at reasonable prices AND great customer support.
--
Bill Rittner
R & B ENTERPRISES
Manchester, CT
[email protected]
"Don't take this life too seriously.......nobody
gets out alive" (Unknown)
Remove "no" to reply
"Peter Wells" <[email protected]> wrote in message
news:[email protected]...
> I recently ordered some tools and supplies from Lee Valley in Canada by
air mail. Two
> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
the items were
> shipped by UPS express service at the company's expense - to France !
>
> What I find remarkable is that there was no trouble whatsoever: the people
in that firm
> don't assume you're trying to rip them off, don't demand endless proof of
your statements,
> don't argue over who is responsible etc. They dealt with the issue the
best and easiest
> way for me, not the cheapest for them. I'd heard the company's service
being commended in
> the past, and can strongly support the praise it gets. It's especially
reassuring when
> dealing from overseas to know that problems if any are going to be settled
in a civilised
> way.
>
>
> Only one P in my real address/ Un seul P dans ma véritable adresse
I have been reading their catalogues for the past weeks. I'm planning
to drive out before xmas, its only about 1.5 hours from my home.
I think its well worth the trip, I told my wife that I would take her
out to dinner if she comes with me....
I hope that she doesn't see my shopping list before I get there.
Daniel Martin
On Thu, 4 Dec 2003 11:31:32 -0500, "Robin Lee" <[email protected]>
wrote:
>De rien, M'sieu.
>
>Salut -
>
>Rob Lee
>
>
>
>"Peter Wells" <[email protected]> wrote in message
>news:[email protected]...
>> I recently ordered some tools and supplies from Lee Valley in Canada by
>air mail. Two
>> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
>the items were
>> shipped by UPS express service at the company's expense - to France !
>>
>> What I find remarkable is that there was no trouble whatsoever: the people
>in that firm
>> don't assume you're trying to rip them off, don't demand endless proof of
>your statements,
>> don't argue over who is responsible etc. They dealt with the issue the
>best and easiest
>> way for me, not the cheapest for them. I'd heard the company's service
>being commended in
>> the past, and can strongly support the praise it gets. It's especially
>reassuring when
>> dealing from overseas to know that problems if any are going to be settled
>in a civilised
>> way.
>>
>>
>> Only one P in my real address/ Un seul P dans ma véritable adresse
>
I'll add my attaboys to this list. I've only made a couple of orders
with them, but they have been fast and well=packed. It's getting
pretty bad when you get better service through the mail than you can
get from local stores across the counter.
On Thu, 04 Dec 2003 15:30:04 GMT, [email protected] (Peter Wells)
wrote:
>I recently ordered some tools and supplies from Lee Valley in Canada by air mail. Two
>items ($ 50 worth) were missing on arrival. After an exchange of e-mails, the items were
>shipped by UPS express service at the company's expense - to France !
I agree that's it's nice to have that kind of service, but if the items were
lost in transit, then Lee Valley valley replaced items through no fault of
their own and provided twice the product for the price of one. I think it's
assumed anymore that companies are responsible for loss in transit by UPS /
Post Office / International Carrier. If they can prove that they shipped
the product, I think that a claim against the carrier is what is necessary.
I agree that Lee Valley went above and beyond in this case.
Don
Peter Wells <[email protected]> wrote in message
news:[email protected]...
> I recently ordered some tools and supplies from Lee Valley in Canada by
air mail. Two
> items ($ 50 worth) were missing on arrival. After an exchange of e-mails,
the items were
> shipped by UPS express service at the company's expense - to France !
>
> What I find remarkable is that there was no trouble whatsoever: the people
in that firm
> don't assume you're trying to rip them off, don't demand endless proof of
your statements,
> don't argue over who is responsible etc. They dealt with the issue the
best and easiest
> way for me, not the cheapest for them. I'd heard the company's service
being commended in
> the past, and can strongly support the praise it gets. It's especially
reassuring when
> dealing from overseas to know that problems if any are going to be settled
in a civilised
> way.
>
>
> Only one P in my real address/ Un seul P dans ma véritable adresse
V. E. Dorn responds:
>I agree that's it's nice to have that kind of service, but if the items were
>lost in transit, then Lee Valley valley replaced items through no fault of
>their own and provided twice the product for the price of one. I think it's
>assumed anymore that companies are responsible for loss in transit by UPS /
>Post Office / International Carrier. If they can prove that they shipped
>the product, I think that a claim against the carrier is what is necessary.
>I agree that Lee Valley went above and beyond in this case.
They usually do, I understand, but what I think--let's emphasize "think"
here--happens is that Lee Valley takes the case to the shipper, but doesn't
make the customer wait for resolution. No sensible company is going to toss
money out the window, so LV probably tries to recover from the shipper, while
immediately keeping the customer happy with no extra waiting.
Charlie Self
"I have as much authority as the Pope, I just don't have as many people who
believe it." George Carlin
Charlie Self wrote:
> They usually do, I understand, but what I think--let's emphasize "think"
> here--happens is that Lee Valley takes the case to the shipper, but
> doesn't make the customer wait for resolution. No sensible company is
> going to toss money out the window, so LV probably tries to recover from
> the shipper, while immediately keeping the customer happy with no extra
> waiting.
Sounds perfectly reasonable. The claims process against a carrier can take
a long time. Weeks, maybe months. Not making customers wait is probably a
sound business decision because of the good will it generates.
IME, most people pass the cost on to the customer. Your blurfl got lost.
If you want it anytime soon, buy another blurfl, and we'll issue you a
credit once we settle the claim against the carrier who sent it to Kuala
Lumpur. Key thing there is *credit* too.
I'm comforted to know LV is willing to do the most convenient thing for the
customer. One more reason why I wish I could afford one of everything. :)
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
http://www.geocities.com/Paris/Rue/5407/