Folks -
I know we've got some techies out here and I am HOPING for some help....
I just purchased and installed TurboCAD Deluxe v10 (As recommended by
American Woodworker, current issue) and upon trying to start the program for
the first time I get the following message "Error while unpacking program,
code E. Please report to author" Of course, there's nothing about error
messages or known issues in the help file, so... and I get this message
using either the shortcut on the desktop or through Start>programs. I have
installed and uninstalled the v10 itself, the suite of programs, rebooted,
tried installing from Start>run> to no avail. I am running win 98se with
plenty of ram and disc space.
After failing at this installation, I tried to install it on my wifes Win XP
laptop - no trouble at all. It did as for the product activation code,
which DIDN'T happen on the WIN 98se computer. What gives...This is
SERIOUSLY frustrating... Well, you know the drill.... when you DON'T have
time for COMPUTER trouble, there it is. HELP!
John
On Fri, 20 Aug 2004 03:17:45 GMT, John Moorhead <[email protected]> wrote:
>
> I just purchased and installed TurboCAD Deluxe v10 (As recommended by
> American Woodworker, current issue) and upon trying to start the program for
> the first time I get the following message "Error while unpacking program,
> code E. Please report to author"
Sounds like you're running 'Doze - if this is XP, are you installing as
administrator? Sounds like maybe you don't have permission to write
to where you're trying to install the program.
> I am running win 98se with
> plenty of ram and disc space.
Ah, that doesn't _have_ an administrator account, (or technically,
they all are admin in win98) does it. Well, either way see where
it's trying to install & see if you can manually make files & folders
there.
> What gives...This is
> SERIOUSLY frustrating... Well, you know the drill.... when you DON'T have
> time for COMPUTER trouble, there it is. HELP!
Call the vendor, I'm sure they have a support desk for this sort of thing.
Dave Hinz
It looks like the software is trying to unpack itself before running
and can't find enough disk space OR can't unpack itself properly.
Make sure you have enough free disk space and run a disk checker
(scandisk.exe).
Hope it helps.
diy_man
==============
Posted through www.diyprojects.info/bb - free access to DIY newsgroups.
"John Moorhead" <[email protected]> wrote in message
news:t3eVc.6230$%[email protected]...
> Folks -
>
> I know we've got some techies out here and I am HOPING for some help....
>
> I just purchased and installed TurboCAD Deluxe v10 (As recommended by
> American Woodworker, current issue) and upon trying to start the program
for
> the first time I get the following message "Error while unpacking program,
> code E. Please report to author" Of course, there's nothing about error
> messages or known issues in the help file, so... and I get this message
> using either the shortcut on the desktop or through Start>programs. I
have
> installed and uninstalled the v10 itself, the suite of programs, rebooted,
> tried installing from Start>run> to no avail. I am running win 98se with
> plenty of ram and disc space.
>
> After failing at this installation, I tried to install it on my wifes Win
XP
> laptop - no trouble at all. It did as for the product activation code,
> which DIDN'T happen on the WIN 98se computer. What gives...This is
> SERIOUSLY frustrating... Well, you know the drill.... when you DON'T have
> time for COMPUTER trouble, there it is. HELP!
>
> John
>
How about contacting the software company. IMSI offers free installation
support at 1-877-827-8776
TinWoodsmn
John Moorhead wrote:
> DIY -
>
> Nope! I finally got through to tech support and they had NO idea what the
> message meant. I went through several interations of the
> install/uninstall/reboot gymnastics over the phone - spending almost a full
> day over the last 3 working on it.
>
> I am sending it back and have ordered DesignCAD as it got a favorable review
> in the new FWW.
>
> I *DO* have an older machine, and tho' it easily met all of the performance
> benchmarks for the software, it *may* have been the problem. I was able to
> install it on my wife's laptop (running WIN XP) without trouble - but she's
> not going to let me have much (read: any) face time on her laptop and so off
> it came...
>
> More to come....
>
>
> John
It sounds like a good excu... er, reason to get a new computer.
--
Jack Novak
Buffalo, NY - USA
(Remove "SPAM" from email address to reply)
DIY -
Nope! I finally got through to tech support and they had NO idea what the
message meant. I went through several interations of the
install/uninstall/reboot gymnastics over the phone - spending almost a full
day over the last 3 working on it.
I am sending it back and have ordered DesignCAD as it got a favorable review
in the new FWW.
I *DO* have an older machine, and tho' it easily met all of the performance
benchmarks for the software, it *may* have been the problem. I was able to
install it on my wife's laptop (running WIN XP) without trouble - but she's
not going to let me have much (read: any) face time on her laptop and so off
it came...
More to come....
John
"diy_man" <[email protected]> wrote in message
news:[email protected]...
> John, have you fixed that problem yet?
> ==============
> Posted through www.diyprojects.info/bb - free access to DIY newsgroups.
You posted this question on the Turbocad forum. Did you try Gurne's
suggestion? Never had a problem with it myself so never paid to much
attention but the problem is not unknown (to the forum. IMSI tech support is
generally clueless). Seems to me that what he suggested has worked in the
past. If you tried and it didn't work, get back on the forum and say so.
They are a very knowledgeable and responsive bunch.
"John Moorhead" <[email protected]> wrote in message
news:[email protected]...
> DIY -
>
> Nope! I finally got through to tech support and they had NO idea what the
> message meant. I went through several interations of the
> install/uninstall/reboot gymnastics over the phone - spending almost a
full
> day over the last 3 working on it.
>
> I am sending it back and have ordered DesignCAD as it got a favorable
review
> in the new FWW.
>
> I *DO* have an older machine, and tho' it easily met all of the
performance
> benchmarks for the software, it *may* have been the problem. I was able
to
> install it on my wife's laptop (running WIN XP) without trouble - but
she's
> not going to let me have much (read: any) face time on her laptop and so
off
> it came...
>
> More to come....
>
>
> John
>
>
> "diy_man" <[email protected]> wrote in message
> news:[email protected]...
> > John, have you fixed that problem yet?
> > ==============
> > Posted through www.diyprojects.info/bb - free access to DIY newsgroups.
>
>