There have been a number of negative posts about Amazon recently. Well,
this is one more.
Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
Amazon's policy on their website is that they will beat anyone's price by
10% of the difference. Not a great policy (Lowes beats prices by 10%, not
just the difference), but not bad.
I tried to take them up on it, and they denied they had such a policy.
I sent them a link to the policy on their website.
They still denied they have such a policy.
When they resort to simply telling stupid lies, it is time to shop
elsewhere; the occasional bargain isn't worth it.
Toller wrote:
> There have been a number of negative posts about Amazon recently. Well,
> this is one more.
>
> Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
> Amazon's policy on their website is that they will beat anyone's price by
> 10% of the difference. Not a great policy (Lowes beats prices by 10%, not
> just the difference), but not bad.
>
> I tried to take them up on it, and they denied they had such a policy.
> I sent them a link to the policy on their website.
How about if you post that link for us too?
--
FF
Leuf wrote:
> Price Matching
>
> Amazon.com does not have a price-matching policy at this time. We do,
> however, consistently work toward maintaining competitive prices on
> everything we carry.
>
>
> So me thinks you have a link to an outdated page that you cannot get
> to from the main page, that probably shouldn't be there anymore.
>
>
> -Leuf
No, for tools they do have a price matching policy. For everything else
they don't.
Look on the main tools page.
That said, I've learned that it's never worth the hassle to try to take
up someone on a price match. Just buy it from the better place.
I tried once to do a price match at Lowes. I didn't even care if I got
the 10%.. just a match to save me driving another 20 minutes. They
bitched and whined, so I just walked out and bought nothing at Lowes
and everything at the second place.
I imagine on Amazon, it would be a total nightmare to try to price
match, unless you enjoy talking/emailing Indian CSRs, which I despise
doing.
Toller wrote:
> > When they resort to simply telling stupid lies, it is time to shop
> > elsewhere; the occasional bargain isn't worth it.
> I sent them an email just to let them know I wouldn't be shopping there in
> the future, after spending maybe $5,000 there over the last few years. I
> got this reply.
>
> "I have reviewed our previous correspondence with you, and I offer my
> sincere apologies for any misunderstanding thus far.
>
> We're committed to providing you the best possible prices on tools
> and equipment in our Amazon Tools & Hardware store. If you find a
> better delivery price anywhere for an item we sell, please contact
> us before placing your order. We will not only match the
> competitor's price in most cases, but we will also beat it by 10% of
> the difference (some restrictions apply)."
>
> Does that sound like a sincere apology?
> I informed them I had already purchased the tool elsewhere.
It sounds like a form letter that may even have been sent
by an autoignorebot, based on keywords in your email.
AOL was the first major outfit to use them but they have
become legion. Some will add a random name (first name
only) to the bottom of the email as a 'personal' touch.
--
FF
Vic Baron wrote:
> <[email protected]> wrote in message
> news:[email protected]...
> >
> > Toller wrote:
> >> > When they resort to simply telling stupid lies, it is time to shop
> >> > elsewhere; the occasional bargain isn't worth it.
> >> I sent them an email just to let them know I wouldn't be shopping there
> >> in
> >> the future, after spending maybe $5,000 there over the last few years. I
> >> got this reply.
> >>
> >> "I have reviewed our previous correspondence with you, and I offer my
> >> sincere apologies for any misunderstanding thus far.
> >>
> >> We're committed to providing you the best possible prices on tools
> >> and equipment in our Amazon Tools & Hardware store. If you find a
> >> better delivery price anywhere for an item we sell, please contact
> >> us before placing your order. We will not only match the
> >> competitor's price in most cases, but we will also beat it by 10% of
> >> the difference (some restrictions apply)."
> >>
> >> Does that sound like a sincere apology?
> >> I informed them I had already purchased the tool elsewhere.
> >
> > It sounds like a form letter that may even have been sent
> > by an autoignorebot, based on keywords in your email.
> > AOL was the first major outfit to use them but they have
> > become legion. Some will add a random name (first name
> > only) to the bottom of the email as a 'personal' touch.
> >
> > --
> >
> > FF
>
> All speculation. *someone* made a mistake and *someone* else is attempting
> to correct it. that's all.
Yes, that is speculation as well.
> I recently ordered an item from Rockler online - didn't have time to drive
> to their retail outlet. Just before it arrived, as luck would have it, I
> *had* to go to the retail outlet. Imagine my surprise at finding the same
> item $20 cheaper. Called Rockler Customer Service and after a consul with a
> supervisor - CS rep told me they could do nothing but I could send the
> product back and buy from the retail store! Considering freight both ways,
> it would be a wash.
>
> Decided to complain directly so I sent a letter to Ann Rockler Jackson - CEO
> of Rockler explaining the transaction. Received a call 3 days later with an
> apology and also received a $20 gift cert in the mail. Bottom line - the
> supervisor either made a mistake or misunderstood the policy.
>
Or, and again this is speculation just like your comments, AR Jackson
made an ad hoc decision.
--
FF
> "I have reviewed our previous correspondence with you, and I offer my
> sincere apologies for any misunderstanding thus far.
At least they apologized. Doesn't it piss you off when a company
inconviences you, the customer, and doesn't apologize? We went to Super K-
Mart a few weeks ago and bought about $150 worth of stuff (gifts for a
relative's wedding and some stuff for us). And since there's a grocery
store attached, we went ahead and bought groceries. Spent about $300
total. After I loaded the van, my wife was looking at the receipt and
noticed they didn't give us the sale price on a quilt. I went back in.
The clerk called the manager over. The manager (a bull dike with a mullet)
looked at the receipt and rudely said "go to the customer service line for
the refund; the tellers don't give refunds". She never apologized. As she
was walking away, I said "gee an apology would have been nice." She turns
a little and gives me a nasty look like I was the biggest prick on the
planet! I had to stand in line for 15 minutes at customer service. That
kid never apologized either. I told him I'd never shop at K-Mart again.
His attitude was 'don't let the door hit you on your way out."
----== Posted via Newsfeeds.Com - Unlimited-Unrestricted-Secure Usenet News==----
http://www.newsfeeds.com The #1 Newsgroup Service in the World! 120,000+ Newsgroups
----= East and West-Coast Server Farms - Total Privacy via Encryption =----
Prometheus wrote:
> Let me get this straight- you were sitting at home (or elsewhere)
> ordering tools off the internet, and you're upset because Amazon
> wouldn't sell you something at Woodcraft's price.
No, he's mad because they wouldn't honour their own pricing policy, and
refused to admit that they even *had* such a policy even after he sent
them a link to their own website.
I'd feel the same way.
Chris
In article <[email protected]>, Toller
<[email protected]> wrote:
> <[email protected]> wrote in message
> news:[email protected]...
> >
> > Toller wrote:
> >> There have been a number of negative posts about Amazon recently. Well,
> >> this is one more.
> >>
> >> Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
> >> Amazon's policy on their website is that they will beat anyone's price by
> >> 10% of the difference. Not a great policy (Lowes beats prices by 10%,
> >> not
> >> just the difference), but not bad.
> >>
> >> I tried to take them up on it, and they denied they had such a policy.
> >> I sent them a link to the policy on their website.
> >
> > How about if you post that link for us too?
> >
> The link is right on the page for the router!
> http://www.amazon.com/gp/feature.html/104-9092900-8043127?docId=117374
> "Amazon.com's Tools & Hardware Store is committed to offering you the best
> possible prices on tools and equipment. We will not be undersold. If you
> find a better price elsewhere, we will match that price and beat it by 10%
> of the difference."
>
> Could anything be clearer?
> Please note, they didn't claim the router didn't qualify for price matching;
> they said they have no such policy. Well, obviously they do.
It sure appears so.
> Decided to complain directly so I sent a letter to Ann Rockler Jackson -
> CEO of Rockler explaining the transaction. Received a call 3 days later
> with an apology and also received a $20 gift cert in the mail. Bottom
> line - the supervisor either made a mistake or misunderstood the policy.
>
I had good luck with Rockler on the one occasion I had to ask them for
something.
I don't think the CEO at Amazon will answer me though; too concerned about
their crashing stock price and profits to care about customers.
"Leuf" <[email protected]> wrote in message
news:[email protected]...
> On Thu, 17 Aug 2006 03:10:10 GMT, "Toller" <[email protected]> wrote:
>
>>The link is right on the page for the router!
>>http://www.amazon.com/gp/feature.html/104-9092900-8043127?docId=117374
>>"Amazon.com's Tools & Hardware Store is committed to offering you the best
>>possible prices on tools and equipment. We will not be undersold. If you
>>find a better price elsewhere, we will match that price and beat it by 10%
>>of the difference."
>>
>>Could anything be clearer?
>>Please note, they didn't claim the router didn't qualify for price
>>matching;
>>they said they have no such policy. Well, obviously they do.
>>
>
> What's interesting is if you look under routers you will not find the
> triton listed, or at least i didn't. But if you search for triton it
> shows up. I did not find that link on any of the other routers I
> checked at random. So something is screwy, as I said it's an
> outdated link. But it does say that on the listing so they should
> honor it just to make you happy. They lowered the price on a delta BS
> about 2 weeks after I bought it and they refunded me the difference
> (over $100), so my experience with them has been very positive.
>
> Btw, I see the triton on woodcraft for $215 not $200, were you
> factoring in their $15 off coupon?
>
Yes, I was; but I also factored in Amazon's $25 coupon. But since they
don't have such a policy...
On Fri, 18 Aug 2006 12:48:35 GMT, "Edwin Pawlowski" <[email protected]>
wrote:
>
>"Prometheus" <[email protected]> wrote in message
>> Let me get this straight- you were sitting at home (or elsewhere)
>> ordering tools off the internet, and you're upset because Amazon
>> wouldn't sell you something at Woodcraft's price.
>>
>> Maybe I can understand the problem here if you were driving back and
>> forth all over town and blew $20 in gas to save $25- but you
>> (presumably) never had to leave your chair. So just order the sucker
>> from Woodcraft, and be happy you got a good deal... I don't see why
>> you'd boycott Amazon and pay extra on other things in the future over
>> one item's price.
>>
>
>You missed on important point. Who was the original poster? It was a person
>that makes a career of not pinching pennies, but flattening them to replace
>the dollar bill. He wanted the 10% difference between the two prices that
>would have gained him another $3 or so.
I must have missed that... but I figure the value of my free time is
greater than $3 when it comes to dealing with just about anyone's
terrible customer service these days.
>That aside, it was rather dumb of Amazon to state they don't have a policy
>when it is posted on their web page.
It's a big site- possibly an oversight, maybe it was dishonest. Not
really worth the wait to even e-mail them and find out, IMO.
<[email protected]> wrote in message
news:[email protected]...
>
> Toller wrote:
>> > When they resort to simply telling stupid lies, it is time to shop
>> > elsewhere; the occasional bargain isn't worth it.
>> I sent them an email just to let them know I wouldn't be shopping there
>> in
>> the future, after spending maybe $5,000 there over the last few years. I
>> got this reply.
>>
>> "I have reviewed our previous correspondence with you, and I offer my
>> sincere apologies for any misunderstanding thus far.
>>
>> We're committed to providing you the best possible prices on tools
>> and equipment in our Amazon Tools & Hardware store. If you find a
>> better delivery price anywhere for an item we sell, please contact
>> us before placing your order. We will not only match the
>> competitor's price in most cases, but we will also beat it by 10% of
>> the difference (some restrictions apply)."
>>
>> Does that sound like a sincere apology?
>> I informed them I had already purchased the tool elsewhere.
>
> It sounds like a form letter that may even have been sent
> by an autoignorebot, based on keywords in your email.
> AOL was the first major outfit to use them but they have
> become legion. Some will add a random name (first name
> only) to the bottom of the email as a 'personal' touch.
>
> --
>
> FF
All speculation. *someone* made a mistake and *someone* else is attempting
to correct it. that's all.
I recently ordered an item from Rockler online - didn't have time to drive
to their retail outlet. Just before it arrived, as luck would have it, I
*had* to go to the retail outlet. Imagine my surprise at finding the same
item $20 cheaper. Called Rockler Customer Service and after a consul with a
supervisor - CS rep told me they could do nothing but I could send the
product back and buy from the retail store! Considering freight both ways,
it would be a wash.
Decided to complain directly so I sent a letter to Ann Rockler Jackson - CEO
of Rockler explaining the transaction. Received a call 3 days later with an
apology and also received a $20 gift cert in the mail. Bottom line - the
supervisor either made a mistake or misunderstood the policy.
Just fyi -
Vic
On Thu, 17 Aug 2006 14:36:50 -0500, grappletech
<[email protected]> wrote:
>> "I have reviewed our previous correspondence with you, and I offer my
>> sincere apologies for any misunderstanding thus far.
>
>
>At least they apologized. Doesn't it piss you off when a company
>inconviences you, the customer, and doesn't apologize? We went to Super K-
>Mart a few weeks ago and bought about $150 worth of stuff (gifts for a
>relative's wedding and some stuff for us). And since there's a grocery
>store attached, we went ahead and bought groceries. Spent about $300
>total. After I loaded the van, my wife was looking at the receipt and
>noticed they didn't give us the sale price on a quilt. I went back in.
>The clerk called the manager over. The manager (a bull dike with a mullet)
>looked at the receipt and rudely said "go to the customer service line for
>the refund; the tellers don't give refunds". She never apologized. As she
>was walking away, I said "gee an apology would have been nice." She turns
>a little and gives me a nasty look like I was the biggest prick on the
>planet! I had to stand in line for 15 minutes at customer service. That
>kid never apologized either. I told him I'd never shop at K-Mart again.
>His attitude was 'don't let the door hit you on your way out."
That sounds like K-Mart's M.O. I'm still amazed that they were able
to buy Sears.
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" <[email protected]> wrote:
>There have been a number of negative posts about Amazon recently. Well,
>this is one more.
>
>Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
>Amazon's policy on their website is that they will beat anyone's price by
>10% of the difference. Not a great policy (Lowes beats prices by 10%, not
>just the difference), but not bad.
>
>I tried to take them up on it, and they denied they had such a policy.
>I sent them a link to the policy on their website.
>They still denied they have such a policy.
>
>When they resort to simply telling stupid lies, it is time to shop
>elsewhere; the occasional bargain isn't worth it.
>
never mind my previous post. just checked again and it is 269, way too
much for a clearance price IMO.
skeez
"Leon" <[email protected]> wrote in message
news:[email protected]...
>
> "Chris Friesen" <[email protected]> wrote in message
> news:[email protected]...
>> Prometheus wrote:
>>
>>> Let me get this straight- you were sitting at home (or elsewhere)
>>> ordering tools off the internet, and you're upset because Amazon
>>> wouldn't sell you something at Woodcraft's price.
>>
>> No, he's mad because they wouldn't honour their own pricing policy, and
>> refused to admit that they even *had* such a policy even after he sent
>> them a link to their own website.
>>
>> I'd feel the same way.
>>
>> Chris
>
> Well in Amazons defense, he did eventually get the apology and did get
> the offer that he wanted before complaining here. He was in a bigger
> hurry for satisfaction that they were in giving it.
No, the "apology" came after I posted here, and after I bought the router at
Woodcraft. It was in response to my third email.
Don't know if they would actually honor their policy; I never got that far.
I expect that if I tried to do it, customer service would tell me they don't
have such a policy.
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" <[email protected]> wrote:
>There have been a number of negative posts about Amazon recently. Well,
>this is one more.
>
>Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
>Amazon's policy on their website is that they will beat anyone's price by
>10% of the difference. Not a great policy (Lowes beats prices by 10%, not
>just the difference), but not bad.
>
>I tried to take them up on it, and they denied they had such a policy.
>I sent them a link to the policy on their website.
>They still denied they have such a policy.
>
>When they resort to simply telling stupid lies, it is time to shop
>elsewhere; the occasional bargain isn't worth it.
>
They do make mistakes with their pricing sometimes and will sell it at
that price. I bought a Delta 36-L31X-BC50 X5 3HP Left Tilt Unisaw with
50" Biesemeyer for $1,343.25 including shipping. A day after I bought
it the price went to $1,975 plus shipping.
If you are thinking about buying something, keep looking there and you
might find is real cheap.
Gary
On Thu, 17 Aug 2006 03:10:10 GMT, "Toller" <[email protected]> wrote:
>The link is right on the page for the router!
>http://www.amazon.com/gp/feature.html/104-9092900-8043127?docId=117374
>"Amazon.com's Tools & Hardware Store is committed to offering you the best
>possible prices on tools and equipment. We will not be undersold. If you
>find a better price elsewhere, we will match that price and beat it by 10%
>of the difference."
>
>Could anything be clearer?
>Please note, they didn't claim the router didn't qualify for price matching;
>they said they have no such policy. Well, obviously they do.
>
What's interesting is if you look under routers you will not find the
triton listed, or at least i didn't. But if you search for triton it
shows up. I did not find that link on any of the other routers I
checked at random. So something is screwy, as I said it's an
outdated link. But it does say that on the listing so they should
honor it just to make you happy. They lowered the price on a delta BS
about 2 weeks after I bought it and they refunded me the difference
(over $100), so my experience with them has been very positive.
Btw, I see the triton on woodcraft for $215 not $200, were you
factoring in their $15 off coupon?
-Leuf
"Prometheus" <[email protected]> wrote in message
> Let me get this straight- you were sitting at home (or elsewhere)
> ordering tools off the internet, and you're upset because Amazon
> wouldn't sell you something at Woodcraft's price.
>
> Maybe I can understand the problem here if you were driving back and
> forth all over town and blew $20 in gas to save $25- but you
> (presumably) never had to leave your chair. So just order the sucker
> from Woodcraft, and be happy you got a good deal... I don't see why
> you'd boycott Amazon and pay extra on other things in the future over
> one item's price.
>
You missed on important point. Who was the original poster? It was a person
that makes a career of not pinching pennies, but flattening them to replace
the dollar bill. He wanted the 10% difference between the two prices that
would have gained him another $3 or so.
That aside, it was rather dumb of Amazon to state they don't have a policy
when it is posted on their web page.
Toller wrote:
> There have been a number of negative posts about Amazon recently. Well,
> this is one more.
>
> Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
> Amazon's policy on their website is that they will beat anyone's price by
> 10% of the difference. Not a great policy (Lowes beats prices by 10%, not
> just the difference), but not bad.
>
> I tried to take them up on it, and they denied they had such a policy.
> I sent them a link to the policy on their website.
> They still denied they have such a policy.
>
> When they resort to simply telling stupid lies, it is time to shop
> elsewhere; the occasional bargain isn't worth it.
>
>
Is this piss-and-moan-about-Amazon week?
so were the hell is the link you are referring to?
I'm not sure I can add any negative comments about Amazon. I buy from
them frequently. In fact I got a shipment yesterday...and one the week
before...no problems...good prices...what the hell is the matter with
you guys??
Dave
Toller wrote:
> There have been a number of negative posts about Amazon recently. Well,
> this is one more.
>
> Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
> Amazon's policy on their website is that they will beat anyone's price by
> 10% of the difference. Not a great policy (Lowes beats prices by 10%, not
> just the difference), but not bad.
>
> I tried to take them up on it, and they denied they had such a policy.
> I sent them a link to the policy on their website.
> They still denied they have such a policy.
>
> When they resort to simply telling stupid lies, it is time to shop
> elsewhere; the occasional bargain isn't worth it.
>
>
Whuch you been smokin' Toller? ;-)
From Amazon's web site:
"Price Matching
Amazon.com does not have a price-matching policy at this time. We do,
however, consistently work toward maintaining competitive prices on
everything we carry.
Please note that in some cases our Web site offers lower prices via the
used and new offerings available from Amazon Marketplace or Merchant
sellers. For more information, please read our Marketplace Help section."
See:
http://www.amazon.com/gp/help/customer/display.html/002-7013920-2360004?ie=UTF8&nodeId=468502#match
--
Jack Novak
Buffalo, NY - USA
[email protected]
"Toller" <[email protected]> wrote in message
news:[email protected]...
> There have been a number of negative posts about Amazon recently. Well,
> this is one more.
>
> Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
> Amazon's policy on their website is that they will beat anyone's price by
> 10% of the difference. Not a great policy (Lowes beats prices by 10%, not
> just the difference), but not bad.
>
> I tried to take them up on it, and they denied they had such a policy.
> I sent them a link to the policy on their website.
> They still denied they have such a policy.
>
> When they resort to simply telling stupid lies, it is time to shop
> elsewhere; the occasional bargain isn't worth it.
>
If you want the big Triton you better jump on it as that $200 price is only
about 2/3's of the regular price and about $5 more than the small Triton.
"bf" <[email protected]> wrote in news:1155792994.884036.255990
@p79g2000cwp.googlegroups.com:
>
> Leuf wrote:
>> Price Matching
>>
>> Amazon.com does not have a price-matching policy at this time. We do,
>> however, consistently work toward maintaining competitive prices on
>> everything we carry.
>>
>>
>> So me thinks you have a link to an outdated page that you cannot get
>> to from the main page, that probably shouldn't be there anymore.
>>
>>
>> -Leuf
>
> No, for tools they do have a price matching policy. For everything else
> they don't.
> Look on the main tools page.
>
> That said, I've learned that it's never worth the hassle to try to take
> up someone on a price match. Just buy it from the better place.
>
> I tried once to do a price match at Lowes. I didn't even care if I got
> the 10%.. just a match to save me driving another 20 minutes. They
> bitched and whined, so I just walked out and bought nothing at Lowes
> and everything at the second place.
>
> I imagine on Amazon, it would be a total nightmare to try to price
> match, unless you enjoy talking/emailing Indian CSRs, which I despise
> doing.
>
>
I have never had a problem with Lowes price matching. I present the ad,
they go get the item, ring it up, and tell me thanks for shopping there.
they know that they will make it up and more in future sales.
Returns are never a problem either.
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" <[email protected]> wrote:
>There have been a number of negative posts about Amazon recently. Well,
>this is one more.
>
>Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
>Amazon's policy on their website is that they will beat anyone's price by
>10% of the difference. Not a great policy (Lowes beats prices by 10%, not
>just the difference), but not bad.
>
>I tried to take them up on it, and they denied they had such a policy.
>I sent them a link to the policy on their website.
>They still denied they have such a policy.
>
>When they resort to simply telling stupid lies, it is time to shop
>elsewhere; the occasional bargain isn't worth it.
Let me get this straight- you were sitting at home (or elsewhere)
ordering tools off the internet, and you're upset because Amazon
wouldn't sell you something at Woodcraft's price.
Maybe I can understand the problem here if you were driving back and
forth all over town and blew $20 in gas to save $25- but you
(presumably) never had to leave your chair. So just order the sucker
from Woodcraft, and be happy you got a good deal... I don't see why
you'd boycott Amazon and pay extra on other things in the future over
one item's price.
On Thu, 17 Aug 2006 18:28:01 -0600, Chris Friesen
<[email protected]> wrote:
>Prometheus wrote:
>
>> Let me get this straight- you were sitting at home (or elsewhere)
>> ordering tools off the internet, and you're upset because Amazon
>> wouldn't sell you something at Woodcraft's price.
>
>No, he's mad because they wouldn't honour their own pricing policy, and
>refused to admit that they even *had* such a policy even after he sent
>them a link to their own website.
>
>I'd feel the same way.
To a certain extent, I can see what you're saying- but I still can't
get my head around the idea of arguing with a vendor about price
matching when simply buying from the cheaper one is a matter of a
click or two of the mouse. Presumably, they are the same product- if
the cheaper vendor offers an inferior one, or terrible service, then
it's fair to say that the more expensive one has added value and is
worth the extra $$$.
"Toller" <[email protected]> wrote in message
news:[email protected]...
>
> <[email protected]> wrote in message
> news:[email protected]...
>>
>> Toller wrote:
>>> There have been a number of negative posts about Amazon recently. Well,
>>> this is one more.
>>>
>>> Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
>>> Amazon's policy on their website is that they will beat anyone's price
>>> by
>>> 10% of the difference. Not a great policy (Lowes beats prices by 10%,
>>> not
>>> just the difference), but not bad.
>>>
>>> I tried to take them up on it, and they denied they had such a policy.
>>> I sent them a link to the policy on their website.
>>
>> How about if you post that link for us too?
>>
> The link is right on the page for the router!
> http://www.amazon.com/gp/feature.html/104-9092900-8043127?docId=117374
> "Amazon.com's Tools & Hardware Store is committed to offering you the best
> possible prices on tools and equipment. We will not be undersold. If you
> find a better price elsewhere, we will match that price and beat it by 10%
> of the difference."
>
> Could anything be clearer?
> Please note, they didn't claim the router didn't qualify for price
> matching; they said they have no such policy. Well, obviously they do.
I like the last line of the policy: "All price matching is at the discretion
of Amazon.com's Tools & Hardware Store and is subject to change at any
time." Apparently, they changed it while you were on the phone!.
todd
> When they resort to simply telling stupid lies, it is time to shop
> elsewhere; the occasional bargain isn't worth it.
I sent them an email just to let them know I wouldn't be shopping there in
the future, after spending maybe $5,000 there over the last few years. I
got this reply.
"I have reviewed our previous correspondence with you, and I offer my
sincere apologies for any misunderstanding thus far.
We're committed to providing you the best possible prices on tools
and equipment in our Amazon Tools & Hardware store. If you find a
better delivery price anywhere for an item we sell, please contact
us before placing your order. We will not only match the
competitor's price in most cases, but we will also beat it by 10% of
the difference (some restrictions apply)."
Does that sound like a sincere apology?
I informed them I had already purchased the tool elsewhere.
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" <[email protected]> wrote:
>There have been a number of negative posts about Amazon recently. Well,
>this is one more.
>
>Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
>Amazon's policy on their website is that they will beat anyone's price by
>10% of the difference. Not a great policy (Lowes beats prices by 10%, not
>just the difference), but not bad.
>
>I tried to take them up on it, and they denied they had such a policy.
>I sent them a link to the policy on their website.
>They still denied they have such a policy.
>
>When they resort to simply telling stupid lies, it is time to shop
>elsewhere; the occasional bargain isn't worth it.
>
dont know bout amazon but i think i just saw that router on heartville
tools site and it was on clerance. seems like the price was around 200
but dont quote me there. CRS sucks and i was looking at a whole lotta
stuff today. http://www.hartvilletool.com/index.php
skeez
"Chris Friesen" <[email protected]> wrote in message
news:[email protected]...
> Prometheus wrote:
>
>> Let me get this straight- you were sitting at home (or elsewhere)
>> ordering tools off the internet, and you're upset because Amazon
>> wouldn't sell you something at Woodcraft's price.
>
> No, he's mad because they wouldn't honour their own pricing policy, and
> refused to admit that they even *had* such a policy even after he sent
> them a link to their own website.
>
> I'd feel the same way.
>
> Chris
Well in Amazons defense, he did eventually get the apology and did get the
offer that he wanted before complaining here. He was in a bigger hurry for
satisfaction that they were in giving it.
<[email protected]> wrote in message
news:[email protected]...
>
> Toller wrote:
>> There have been a number of negative posts about Amazon recently. Well,
>> this is one more.
>>
>> Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
>> Amazon's policy on their website is that they will beat anyone's price by
>> 10% of the difference. Not a great policy (Lowes beats prices by 10%,
>> not
>> just the difference), but not bad.
>>
>> I tried to take them up on it, and they denied they had such a policy.
>> I sent them a link to the policy on their website.
>
> How about if you post that link for us too?
>
The link is right on the page for the router!
http://www.amazon.com/gp/feature.html/104-9092900-8043127?docId=117374
"Amazon.com's Tools & Hardware Store is committed to offering you the best
possible prices on tools and equipment. We will not be undersold. If you
find a better price elsewhere, we will match that price and beat it by 10%
of the difference."
Could anything be clearer?
Please note, they didn't claim the router didn't qualify for price matching;
they said they have no such policy. Well, obviously they do.
"Toller" <[email protected]> wrote in message
news:[email protected]...
>
>> When they resort to simply telling stupid lies, it is time to shop
>> elsewhere; the occasional bargain isn't worth it.
> I sent them an email just to let them know I wouldn't be shopping there in
> the future, after spending maybe $5,000 there over the last few years. I
> got this reply.
>
> "I have reviewed our previous correspondence with you, and I offer my
> sincere apologies for any misunderstanding thus far.
>
> We're committed to providing you the best possible prices on tools
> and equipment in our Amazon Tools & Hardware store. If you find a
> better delivery price anywhere for an item we sell, please contact
> us before placing your order. We will not only match the
> competitor's price in most cases, but we will also beat it by 10% of
> the difference (some restrictions apply)."
>
> Does that sound like a sincere apology?
> I informed them I had already purchased the tool elsewhere.
>
>
Well, they did respond with a favorable slant in your direction. Sincere or
not it would work for me. Yes, it was sincere, they actually responded. In
this day and age getting a response at all is considered sincere. LOL
On Wed, 16 Aug 2006 22:31:24 GMT, "Toller" <[email protected]> wrote:
>There have been a number of negative posts about Amazon recently. Well,
>this is one more.
>
>Woodcraft has the Triton 3.25hp router for $200, while Amazon is $255.
>Amazon's policy on their website is that they will beat anyone's price by
>10% of the difference. Not a great policy (Lowes beats prices by 10%, not
>just the difference), but not bad.
>
>I tried to take them up on it, and they denied they had such a policy.
>I sent them a link to the policy on their website.
>They still denied they have such a policy.
>
>When they resort to simply telling stupid lies, it is time to shop
>elsewhere; the occasional bargain isn't worth it.
I went to amazon's help pages and under pricing they say this:
Price Matching
Amazon.com does not have a price-matching policy at this time. We do,
however, consistently work toward maintaining competitive prices on
everything we carry.
So me thinks you have a link to an outdated page that you cannot get
to from the main page, that probably shouldn't be there anymore.
-Leuf