Well I purchased the planer last year.. in July to be exact. Worked great,
and all that.
About a month or so ago, I went to use it, and as the board was going thru,
it was clunking. I never thought much about it at the time.
This weekend, I stared it up again, and it started doing the same thing
again. I turned it off, cranked the head all the way up, and inspected the
infeed roller. A big chunk missing out of the middle of it. Now I know what
causes the infeed roller to get eaten up, and i am very carefull about
taking shallow cuts to avoid this. I never saw any part of the roller come
out in the shavings.
Anyways, its supposed to have a lifetime warranty, but when I called the
local authorized repair place, they told me it wouldnt be covered becasue
the only thing that would do it is taking too much off on a cut. As I
stated, I am well aware of this, and am very wary of doing it.
I think it was a defect, but have no way to prove it.
They have me over a barrel, so I was wondering if anyone else had a similar
experience, and if anyone could ball park what its going to cost for a new
roller.
Thanks
I think my next step would be to contact the Customer Service folks at
Delta.
For technical assistance or service parts:
USA - (800) 223-7278
Have you read through your warrantee? Does it specifically exclude that
particular part as it "can only be damaged by taking too deep a cut"? The
_only_ part in their product that is perfect in every way and has _never_
failed due to manufacturer defect is that one part? Yeah, right! Of
course, you cannot prove there was a defect in their part. How can they
prove you were at fault by cutting too deeply? (you don't have a
brother-in-law, son or neighborhood "pal" who may have used it when you were
not looking, do you?) I think your local service place is simply passing
the buck. Delta has a good rep. to maintain and, hopefully, their Customer
Service people have a better understanding of that the local authorized
repair center. If you still get a resounding "NO" from Customer Service,
asked to be kicked up a level to the Supervisor. If the Super can't/won't
help you, ask to speak the his superior. Keep going on up until you get to
the top. Be cool and polite. You will have to retell the whole story at
each level but I think you will find someone who would rather get you that
right parts to repair your Delta than have you switching over to something
in DeWalt yellow.
You might let them know that your buddies on the internet are interested in
the outcome of your situation. Keep us posted!
Best wishes,
DexAZ
SS MK-V
DeWalt DW735
Delta SS250
"js" <[email protected]> wrote in message
news:[email protected]...
> Well I purchased the planer last year.. in July to be exact. Worked great,
> and all that.
>
> About a month or so ago, I went to use it, and as the board was going
thru,
> it was clunking. I never thought much about it at the time.
>
> This weekend, I stared it up again, and it started doing the same thing
> again. I turned it off, cranked the head all the way up, and inspected the
> infeed roller. A big chunk missing out of the middle of it. Now I know
what
> causes the infeed roller to get eaten up, and i am very carefull about
> taking shallow cuts to avoid this. I never saw any part of the roller come
> out in the shavings.
>
> Anyways, its supposed to have a lifetime warranty, but when I called the
> local authorized repair place, they told me it wouldnt be covered becasue
> the only thing that would do it is taking too much off on a cut. As I
> stated, I am well aware of this, and am very wary of doing it.
> I think it was a defect, but have no way to prove it.
>
> They have me over a barrel, so I was wondering if anyone else had a
similar
> experience, and if anyone could ball park what its going to cost for a new
> roller.
>
> Thanks
>
>
Thanks for the vote of confidance. Yeah I am the only one that uses anything
in my shop, so it would have had to have happened when I was using it.
I did call Delta service, And a nice gentleman in the Montreal customer
service call center advised me to take the planer to the dealer, and ask
that it be fixed under warranty. And if the guy had a problem with that, to
call him directly. He gave me his name and the whole shooting match.
So far, so good. I'll let everyone know how I make out when I take it in
tomorrow.
"DexAZ" <[email protected]> wrote in message
news:[email protected]...
> I think my next step would be to contact the Customer Service folks at
> Delta.
>
> For technical assistance or service parts:
> USA - (800) 223-7278
>
> Have you read through your warrantee? Does it specifically exclude that
> particular part as it "can only be damaged by taking too deep a cut"? The
> _only_ part in their product that is perfect in every way and has _never_
> failed due to manufacturer defect is that one part? Yeah, right! Of
> course, you cannot prove there was a defect in their part. How can they
> prove you were at fault by cutting too deeply? (you don't have a
> brother-in-law, son or neighborhood "pal" who may have used it when you
were
> not looking, do you?) I think your local service place is simply passing
> the buck. Delta has a good rep. to maintain and, hopefully, their
Customer
> Service people have a better understanding of that the local authorized
> repair center. If you still get a resounding "NO" from Customer Service,
> asked to be kicked up a level to the Supervisor. If the Super can't/won't
> help you, ask to speak the his superior. Keep going on up until you get
to
> the top. Be cool and polite. You will have to retell the whole story at
> each level but I think you will find someone who would rather get you that
> right parts to repair your Delta than have you switching over to something
> in DeWalt yellow.
>
> You might let them know that your buddies on the internet are interested
in
> the outcome of your situation. Keep us posted!
>
> Best wishes,
> DexAZ
> SS MK-V
> DeWalt DW735
> Delta SS250
>
> "js" <[email protected]> wrote in message
> news:[email protected]...
> > Well I purchased the planer last year.. in July to be exact. Worked
great,
> > and all that.
> >
> > About a month or so ago, I went to use it, and as the board was going
> thru,
> > it was clunking. I never thought much about it at the time.
> >
> > This weekend, I stared it up again, and it started doing the same thing
> > again. I turned it off, cranked the head all the way up, and inspected
the
> > infeed roller. A big chunk missing out of the middle of it. Now I know
> what
> > causes the infeed roller to get eaten up, and i am very carefull about
> > taking shallow cuts to avoid this. I never saw any part of the roller
come
> > out in the shavings.
> >
> > Anyways, its supposed to have a lifetime warranty, but when I called the
> > local authorized repair place, they told me it wouldnt be covered
becasue
> > the only thing that would do it is taking too much off on a cut. As I
> > stated, I am well aware of this, and am very wary of doing it.
> > I think it was a defect, but have no way to prove it.
> >
> > They have me over a barrel, so I was wondering if anyone else had a
> similar
> > experience, and if anyone could ball park what its going to cost for a
new
> > roller.
> >
> > Thanks
> >
> >
>
>
On Mon, 03 Nov 2003 15:56:24 GMT, "js"
<[email protected]> wrote:
>I know what
>causes the infeed roller to get eaten up, and i am very carefull about
>taking shallow cuts to avoid this.
The other way to chew an infeed roller is to let the outboard end of
the board droop as you feed it in (bad for snipe too)
--
Die Gotterspammerung - Junkmail of the Gods