I just received in the mail a letter from Lee Valley regarding an incorrect
feeler gauge. I recently purchased a feeler gauge set along with some other
items for machine setup from LV. Apparently, there was a mix-up and some
.20" finger gauges were slipped in place of the .015" finger gauges.
Enclosed with the letter was a neatly wrapped replacement finger gauge. The
letter reads:
Dear Customer.
Our records indicate you have purchased one of these feeler gauges.
We recently, discovered that, in some sets, the finger marked .0.015" may
actually measure .020".lease find enclosed a replacement 0.015 finger, you
do not need to return the incorrect finger to us.We apologize for any
inconvenience this may have caused. Should you have any questions regarding
this product, please call our Customer Service department.
Sincerely
Lee Valley Tools LTD.
It just blows me away that you can still get great proactive service like
this today. I'm a LV Lifer from here on in.
Thanks Robin and the rest of the staff. I know its not easy keeping your
customers happy. But here is one happy customer !! I hope others read this
and realize there is a Nirvana in Customer Service.
Regards
Rich
In article <w9EIc.23231$r3.15515@okepread03>,
RKON <[email protected]> wrote:
>You guys have me LOL !!
>
>How many people can say they got the finger and be happy about it??
The answer to that question is *VERY*HIGHLY* correlated with the gender
of the 'recipient'. *grin*
>
>Rich
>"Leon" <[email protected]> wrote in message
>news:[email protected]...
>>
>> "RKON" <[email protected]> wrote in message
>> news:H3DIc.23221$r3.14382@okepread03...
>> > Dear Customer.
>> >
>> > Our records indicate you have purchased one of these feeler gauges.
>> > We recently, discovered that, in some sets, the finger marked .0.015"
>may
>> > actually measure .020".lease find enclosed a replacement 0.015 finger,
>> you
>> > do not need to return the incorrect finger to us.We apologize for any
>> > inconvenience this may have caused. Should you have any questions
>> regarding
>> > this product, please call our Customer Service department.
>> >
>>
>> Good for you and good for LeeValley once again. Service at it finest.
>>
>> It is nice that they gave you the "finger" , and don't want for you to
>> return the "finger" back at them, dont you think? LOL
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> > Sincerely
>> >
>> > Lee Valley Tools LTD.
>> >
>> > It just blows me away that you can still get great proactive service
>like
>> > this today. I'm a LV Lifer from here on in.
>> >
>> > Thanks Robin and the rest of the staff. I know its not easy keeping your
>> > customers happy. But here is one happy customer !! I hope others read
>this
>> > and realize there is a Nirvana in Customer Service.
>> >
>> > Regards
>> >
>> > Rich
>> >
>> >
>> >
>>
>>
>
>
Big Time !!
"Charles Spitzer" <[email protected]> wrote in message
news:[email protected]...
> so they gave you the finger?
>
> "RKON" <[email protected]> wrote in message
> news:H3DIc.23221$r3.14382@okepread03...
> > I just received in the mail a letter from Lee Valley regarding an
> incorrect
> > feeler gauge. I recently purchased a feeler gauge set along with some
> other
> > items for machine setup from LV. Apparently, there was a mix-up and some
> > .20" finger gauges were slipped in place of the .015" finger gauges.
> > Enclosed with the letter was a neatly wrapped replacement finger gauge.
> The
> > letter reads:
> >
> > Dear Customer.
> >
> > Our records indicate you have purchased one of these feeler gauges.
> > We recently, discovered that, in some sets, the finger marked .0.015"
may
> > actually measure .020".lease find enclosed a replacement 0.015 finger,
> you
> > do not need to return the incorrect finger to us.We apologize for any
> > inconvenience this may have caused. Should you have any questions
> regarding
> > this product, please call our Customer Service department.
> >
> > Sincerely
> >
> > Lee Valley Tools LTD.
> >
> > It just blows me away that you can still get great proactive service
like
> > this today. I'm a LV Lifer from here on in.
> >
> > Thanks Robin and the rest of the staff. I know its not easy keeping your
> > customers happy. But here is one happy customer !! I hope others read
this
> > and realize there is a Nirvana in Customer Service.
> >
> > Regards
> >
> > Rich
> >
> >
> >
>
>
"RKON" <[email protected]> wrote in message
news:H3DIc.23221$r3.14382@okepread03...
> Dear Customer.
>
> Our records indicate you have purchased one of these feeler gauges.
> We recently, discovered that, in some sets, the finger marked .0.015" may
> actually measure .020".lease find enclosed a replacement 0.015 finger,
you
> do not need to return the incorrect finger to us.We apologize for any
> inconvenience this may have caused. Should you have any questions
regarding
> this product, please call our Customer Service department.
>
Good for you and good for LeeValley once again. Service at it finest.
It is nice that they gave you the "finger" , and don't want for you to
return the "finger" back at them, dont you think? LOL
> Sincerely
>
> Lee Valley Tools LTD.
>
> It just blows me away that you can still get great proactive service like
> this today. I'm a LV Lifer from here on in.
>
> Thanks Robin and the rest of the staff. I know its not easy keeping your
> customers happy. But here is one happy customer !! I hope others read this
> and realize there is a Nirvana in Customer Service.
>
> Regards
>
> Rich
>
>
>
so they gave you the finger?
"RKON" <[email protected]> wrote in message
news:H3DIc.23221$r3.14382@okepread03...
> I just received in the mail a letter from Lee Valley regarding an
incorrect
> feeler gauge. I recently purchased a feeler gauge set along with some
other
> items for machine setup from LV. Apparently, there was a mix-up and some
> .20" finger gauges were slipped in place of the .015" finger gauges.
> Enclosed with the letter was a neatly wrapped replacement finger gauge.
The
> letter reads:
>
> Dear Customer.
>
> Our records indicate you have purchased one of these feeler gauges.
> We recently, discovered that, in some sets, the finger marked .0.015" may
> actually measure .020".lease find enclosed a replacement 0.015 finger,
you
> do not need to return the incorrect finger to us.We apologize for any
> inconvenience this may have caused. Should you have any questions
regarding
> this product, please call our Customer Service department.
>
> Sincerely
>
> Lee Valley Tools LTD.
>
> It just blows me away that you can still get great proactive service like
> this today. I'm a LV Lifer from here on in.
>
> Thanks Robin and the rest of the staff. I know its not easy keeping your
> customers happy. But here is one happy customer !! I hope others read this
> and realize there is a Nirvana in Customer Service.
>
> Regards
>
> Rich
>
>
>
"RKON" <[email protected]> wrote in message news:<H3DIc.23221$r3.14382@okepread03>...
> I just received in the mail a letter from Lee Valley regarding an incorrect
> feeler gauge. I recently purchased a feeler gauge set along with some other
> items for machine setup from LV. Apparently, there was a mix-up and some
> .20" finger gauges were slipped in place of the .015" finger gauges.
> Enclosed with the letter was a neatly wrapped replacement finger gauge. The
> letter reads:
>
> Dear Customer.
>
> Our records indicate you have purchased one of these feeler gauges.
> We recently, discovered that, in some sets, the finger marked .0.015" may
> actually measure .020".lease find enclosed a replacement 0.015 finger, you
> do not need to return the incorrect finger to us.We apologize for any
> inconvenience this may have caused. Should you have any questions regarding
> this product, please call our Customer Service department.
>
> Sincerely
>
> Lee Valley Tools LTD.
>
> It just blows me away that you can still get great proactive service like
> this today. I'm a LV Lifer from here on in.
>
> Thanks Robin and the rest of the staff. I know its not easy keeping your
> customers happy. But here is one happy customer !! I hope others read this
> and realize there is a Nirvana in Customer Service.
>
> Regards
>
> Rich
Great to read stories like this. People should buy only from places
like LV especially when most things you buy don't work like they
advertise or don't work at all and custumer service is non existant.
On Tue, 13 Jul 2004 16:29:16 GMT, "Rich" <[email protected]>
wrote:
>Lee Valley is awesome!
I just picked up a Veritas Bullnose / Chisel Plane this week. It's
all the quality of my other Veritas planes and based on limited
playing around, looks like it'll be a great addition to the shop.
Between the plane, a wheelbarrow, and some small bits, Rob managed to
suck another $300 out of my wallet this month. <G>
Barry
Lee Valley is awesome!
Sincerely,
Rich
"RKON" <[email protected]> wrote in message
news:H3DIc.23221$r3.14382@okepread03...
> I just received in the mail a letter from Lee Valley regarding an
incorrect
> feeler gauge. I recently purchased a feeler gauge set along with some
other
> items for machine setup from LV. Apparently, there was a mix-up and some
> .20" finger gauges were slipped in place of the .015" finger gauges.
> Enclosed with the letter was a neatly wrapped replacement finger gauge.
The
> letter reads:
>
> Dear Customer.
>
> Our records indicate you have purchased one of these feeler gauges.
> We recently, discovered that, in some sets, the finger marked .0.015" may
> actually measure .020".lease find enclosed a replacement 0.015 finger,
you
> do not need to return the incorrect finger to us.We apologize for any
> inconvenience this may have caused. Should you have any questions
regarding
> this product, please call our Customer Service department.
>
> Sincerely
>
> Lee Valley Tools LTD.
>
> It just blows me away that you can still get great proactive service like
> this today. I'm a LV Lifer from here on in.
>
> Thanks Robin and the rest of the staff. I know its not easy keeping your
> customers happy. But here is one happy customer !! I hope others read this
> and realize there is a Nirvana in Customer Service.
>
> Regards
>
> Rich
>
>
>
>
You guys have me LOL !!
How many people can say they got the finger and be happy about it??
Rich
"Leon" <[email protected]> wrote in message
news:[email protected]...
>
> "RKON" <[email protected]> wrote in message
> news:H3DIc.23221$r3.14382@okepread03...
> > Dear Customer.
> >
> > Our records indicate you have purchased one of these feeler gauges.
> > We recently, discovered that, in some sets, the finger marked .0.015"
may
> > actually measure .020".lease find enclosed a replacement 0.015 finger,
> you
> > do not need to return the incorrect finger to us.We apologize for any
> > inconvenience this may have caused. Should you have any questions
> regarding
> > this product, please call our Customer Service department.
> >
>
> Good for you and good for LeeValley once again. Service at it finest.
>
> It is nice that they gave you the "finger" , and don't want for you to
> return the "finger" back at them, dont you think? LOL
>
>
>
>
>
>
>
>
>
>
>
>
> > Sincerely
> >
> > Lee Valley Tools LTD.
> >
> > It just blows me away that you can still get great proactive service
like
> > this today. I'm a LV Lifer from here on in.
> >
> > Thanks Robin and the rest of the staff. I know its not easy keeping your
> > customers happy. But here is one happy customer !! I hope others read
this
> > and realize there is a Nirvana in Customer Service.
> >
> > Regards
> >
> > Rich
> >
> >
> >
>
>
Can't wait to see the new LV ad campaign:
<deep voiced announcer type>
Has YOUR woodworking supply given YOU the finger? NO?
Well, come to Lee Valley and get the finger from the best!
<slow fade to the Flying Fickle Finger of Fate Award >
Vic
"RKON" <[email protected]> wrote in message
news:w9EIc.23231$r3.15515@okepread03...
> You guys have me LOL !!
>
> How many people can say they got the finger and be happy about it??
>
> Rich
> "Leon" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "RKON" <[email protected]> wrote in message
> > news:H3DIc.23221$r3.14382@okepread03...
> > > Dear Customer.
> > >
> > > Our records indicate you have purchased one of these feeler gauges.
> > > We recently, discovered that, in some sets, the finger marked .0.015"
> may
> > > actually measure .020".lease find enclosed a replacement 0.015
finger,
> > you
> > > do not need to return the incorrect finger to us.We apologize for any
> > > inconvenience this may have caused. Should you have any questions
> > regarding
> > > this product, please call our Customer Service department.
> > >
> >
> > Good for you and good for LeeValley once again. Service at it finest.
> >
> > It is nice that they gave you the "finger" , and don't want for you to
> > return the "finger" back at them, dont you think? LOL
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > > Sincerely
> > >
> > > Lee Valley Tools LTD.
> > >
> > > It just blows me away that you can still get great proactive service
> like
> > > this today. I'm a LV Lifer from here on in.
> > >
> > > Thanks Robin and the rest of the staff. I know its not easy keeping
your
> > > customers happy. But here is one happy customer !! I hope others read
> this
> > > and realize there is a Nirvana in Customer Service.
> > >
> > > Regards
> > >
> > > Rich
> > >
> > >
> > >
> >
> >
>
>