In article <[email protected]>, Tom Watson
<[email protected]> wrote:
> http://www.philly.com/mld/inquirer/business/6563678.htm
"Home Depot is installing self-checkout lanes in 800 stores this year
to try to cut waiting time, and employees who had worked checkout are
being moved onto the sales floor to assist customers."
If they leave one checker in place for full service (or to monitor the
self-checkout lanes), that will free up exactly one employee for the
sales floor. There is never more than two checkers working at my local
HD (beats Lowe's, which usually has one).
The one person freed up for the sales floor will be mighty busy, too,
since no one else is working the floor.
Kevin
In article <[email protected]>, John
<[email protected]> wrote:
> "Store manager Marsh said his 210 employees in Germantown, Md., had boosted
> sales of carpets, kitchens and gardening products by providing advice and
> keeping shelves stocked."
>
> And who got the new pickup?...... bet ya not one of the 210 employees
> did....... just like Corporate America, reward the people who do the least
> amount of work, and ignore the guy who is out there busting his butt for
> wages.
Yeah buddy, you tell 'em!
We should just do away with department managers, store managers,
district managers, regional managers, vice presidents, presidents,
CEOs, board members, chairmen of the boards... and probably
stockholders too!
None of those people do a damn thing to earn their money. It's all the
drone on the floor making minimum wage. Let's just let the workers
hire themselves, train themselves, schedule their hours, decide what
products to carry, set stocking levels and re-order levels, raise
capital to secure a location and build the store, contract with
suppliers and negotiate the best deals and otherwise be responsible for
everything, including making a profit (or eating the loss).
Waitaminnit... if they're doing all that, they're in charge, which
means they're MANAGERS, right? And they might just need a little help
doing the things that involve more sweat and less business acumen. So,
they have to hire... EMPLOYEES, right?
Yeah, you tell 'em, John. You really hit the nail on the head.
Kevin
In article <[email protected]>, Rick
Chamberlain <[email protected]> wrote:
> And since there is only 1 clerk for the 4 bays, I figure it takes about
> 50% longer to check out at the self checkout line than if you waited at
> the full service counter.
But the customer is *busy* for that time. Standing passively while
someone else does something slowly just makes most people do the slow
burn, even if doing it themselves would take longer.
Kevin
In article <[email protected]>, Larry Jaques
<jake@di\/ersify.com> wrote:
> The trick to self-check is to ensure that all the items in your
> bag are tagged
I do that will full service. We've all been slowed down by items
without stickers (either our items, or someone's in front of us); I
don't know why anyone wouldn't make that a routine part of shopping.
Kevin
On Wed, 20 Aug 2003 00:40:14 GMT, Chris Merrill
<[email protected]> wrote:
>Interesting. I've probably been in our local HD (Raleigh, NC) about
>100 times in the past 4 years...I don't think they've _ever_ been out
>of stock on anything I've needed.
The two local HDs are usually out of stock on things. I went last
weekend looking for a new 100 ' garden hose. Both HDs had empty
pallets. They had 50' in stock. A friend is giving us a load of
pavers from when he re-did his back yard, we went to look at extras,
just in case we needed any. Both stores had either an empty pallet or
a couple of broken pavers just thrown on a pallet.
We went to Lowes which had everything we needed.
While being out of stock seems to be becoming an ever more common
occurrence at both BORGs, a good experience happened to me at the
Mechanicsburg PA store. Was looking for a bunch of stuff related to
plumbing for dad's house, and they had most of the stuff I needed (for
a (I think) sink trap, but were missing a few critical pieces. Being
not in the best mood (one mess at the house grew ever larger) when one
of the helpful employees cheerfully asked if I was finding everythin
ok, I growled some negative (but truthful) retort back at him. He
promptly looked around, found a kit bag, opened it and pulled out the
not-in-stock part and gave it to me gratis. I didn't need the whole
kit bag or I'd grabbed that - just a few oddball pieces both in and
out of the "kit".
Anyway, I've noticed that the employees in that area (PA) are more
helpful there than in say the DC-MD 'burbs.
Renata
On Wed, 20 Aug 2003 00:40:14 GMT, Chris Merrill
<[email protected]> wrote:
><snip>various rants about out-of-stock at HD</snip>
>
>Interesting. I've probably been in our local HD (Raleigh, NC) about
>100 times in the past 4 years...I don't think they've _ever_ been out
>of stock on anything I've needed.
>
>
>Ok, maybe a few plants...hey, they're seasonal!
>
>
>
>************************************
>Chris Merrill
>[email protected]
>(remove the ZZZ to contact me)
>************************************
>
"Kevin Craig" <[email protected]> wrote in message
> <jake@di\/ersify.com> wrote:
>
> > The trick to self-check is to ensure that all the items in your
> > bag are tagged
>
> I do that will full service. We've all been slowed down by items
> without stickers (either our items, or someone's in front of us); I
> don't know why anyone wouldn't make that a routine part of shopping.
>
> Kevin
Yes, the are easy enough to locate. They are usually pasted over the
instructions or other important information that you'd want to read.
Ed
Brett A. Thomas wrote:
> I find this to be remarkable in this day and age of JIT delivery and
> computer-controlled inventory. Between them they've certainly lost
> hundreds of dollars by not having what I want when I want it.
Computer-controlled inventory is the *problem*. I can't speak for HD, but I
was working at Wal-Mart when they transitioned completely to POS ordering,
took almost all the decision-making out of human hands, and made it
virtually impossible to stay in stock reliably on anything.
I could go on, but I probably shouldn't. I probably signed some contract at
some point, and Wal-Mart is probably watching. I don't want to give away
any top secret proprietary super important inside information and find
myself getting sued by one of the richest companies in the world.
Thinking about all this makes me glad I'm a truck driver now. Being a
department manager at Wal-Mart is a lot like being Sysiphus.
(I'm still waiting for my $50,000 white collar day job that I'm supposed to
have gotten because I have a degree and a bunch of awards and Greek letters
on my wall though... At least I no longer have to suffer the humiliation
of having my former professors come in and tell their kids "Here was our
best student" though.)
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
Confirmed post number: 17358 Approximate word count: 520740
http://www.geocities.com/Paris/Rue/5407/
Kevin Craig wrote:
> If they leave one checker in place for full service (or to monitor the
> self-checkout lanes), that will free up exactly one employee for the
> sales floor. There is never more than two checkers working at my local
> HD (beats Lowe's, which usually has one).
>
> The one person freed up for the sales floor will be mighty busy, too,
> since no one else is working the floor.
>
> Kevin
>
>
My local HD has the self checkout machines. 4 machines
monitored by one employee. And usually about 2 to 4 manned
registers open. Self checkout only makes sense in stores
that do a lot of business. The self checkout works better
than I expected, but it's still one more reason for me to
try Lowes first since HD and Lowes are only about 1/4 mile
apart here.
Rico
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In article <[email protected]>,
[email protected] says...
> Kevin Craig wrote:
> > If they leave one checker in place for full service (or to monitor the
> > self-checkout lanes), that will free up exactly one employee for the
> > sales floor. There is never more than two checkers working at my local
> > HD (beats Lowe's, which usually has one).
> >
> > The one person freed up for the sales floor will be mighty busy, too,
> > since no one else is working the floor.
> >
> > Kevin
> >
> >
>
> My local HD has the self checkout machines. 4 machines
> monitored by one employee. And usually about 2 to 4 manned
> registers open. Self checkout only makes sense in stores
> that do a lot of business. The self checkout works better
> than I expected, but it's still one more reason for me to
> try Lowes first since HD and Lowes are only about 1/4 mile
> apart here.
Self checkout - good concept in principle, bad in application.
At one of our HD stores they have 4 self checkout bays. One store
employee oversees the 4 bays. She is running around like a chicken with
her head cut off because of the way items have to be scanned in. If you
get anything without a barcode - like cut electrical wire, for example -
the clerk has to authorize it. I know - keeps shoplifting down, but it
sure slows up the line.
And since there is only 1 clerk for the 4 bays, I figure it takes about
50% longer to check out at the self checkout line than if you waited at
the full service counter.
Too bad really - I make my living working with computers and software,
and while the idea of ringing up my own items and leaving quickly is
appealing, it just doesn't work that way now.
Rick Chamberlain
<snip>various rants about out-of-stock at HD</snip>
Interesting. I've probably been in our local HD (Raleigh, NC) about
100 times in the past 4 years...I don't think they've _ever_ been out
of stock on anything I've needed.
Ok, maybe a few plants...hey, they're seasonal!
************************************
Chris Merrill
[email protected]
(remove the ZZZ to contact me)
************************************
"Store manager Marsh said his 210 employees in Germantown, Md., had boosted
sales of carpets, kitchens and gardening products by providing advice and
keeping shelves stocked."
Gee, what a clever idea. Now maybe they can start advertising that they
provide help to the customer. What? They've been saying this for years?
Never mind.
Bob
"Tom Watson" <[email protected]> wrote in message
news:[email protected]...
> http://www.philly.com/mld/inquirer/business/6563678.htm
>
>
> Regards, Tom
> Tom Watson - Woodworker
> Gulph Mills, Pennsylvania
> http://users.snip.net/~tjwatson
"Home Depot is installing self-checkout lanes in 800 stores this year
to try to cut waiting time, and employees who had worked checkout are
being moved onto the sales floor to assist customers."
They've installed this system at my local HD. Boy it makes using those
stollen credit cards a lot easier.
Mark
On Tue, 26 Aug 2003 01:40:59 GMT, [email protected] (Brett A. Thomas)
wrote:
>It's not just HD, by the way. I can tell you that around here (the
>Bay Area in California) I've had particular problems with Home Depot
>and Best Buy. I've said, "I want X, and I have the money for it in my
>hand," and gone into the shop, and they don't have it in stock. They
>have a place for it, but are sold out. I often end up purchasing it
>online, figuring it'll get shipped to me faster than restocked.
We have the worst Best Buy here, they simply don't know how to
re-stock. Last year after Christmas, we went to buy a couple things.
The shelves were empty and I mean literally empty. Not a thing in
several departments, not even their demo models. I wrote to their
corporate office and complained, but it's never gotten any better.
Funny that Best Buy stores 10 miles away can restock just fine. Now I
just go the extra couple miles to a store that I know has product,
rather than play around with one that isn't capable of putting things
on the shelves.
"Bob Schmall" <[email protected]> wrote in message news:<[email protected]>...
> "Store manager Marsh said his 210 employees in Germantown, Md., had boosted
> sales of carpets, kitchens and gardening products by providing advice and
> keeping shelves stocked."
I live in the area and have been in the Germantown store. It's one of
the worst, if not the worst, HD I've ever been in. Items are laying
all over the place, the stores always dirty, and good luck finding
anyone to help you. It sounds to me like "Store manager Marsh" is just
toting his own horn. At least he gave the credit to the employees.
If any of you do live in the area, try the Leesburg, Va store. From
where I live, it's about an equal distance from my home as the
Germantown store. It is, by far, the best HD I've ever been in. I
was so impressed by the look of the store and the helpfulness of the
employees that I sent the HD main office a letter.
Jo
Kevin Craig wrote:
> None of those people do a damn thing to earn their money. It's all the
> drone on the floor making minimum wage. Let's just let the workers
I hope some day I'm working in a restaurant, and you're eating there, so I
can piss in your food.
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
Confirmed post number: 17271 Approximate word count: 518130
http://www.geocities.com/Paris/Rue/5407/
On Tue, 19 Aug 2003 18:18:54 -0700, Rico <[email protected]> wrote:
>My local HD has the self checkout machines. 4 machines
>monitored by one employee. And usually about 2 to 4 manned
>registers open. Self checkout only makes sense in stores
>that do a lot of business. The self checkout works better
>than I expected, but it's still one more reason for me to
>try Lowes first since HD and Lowes are only about 1/4 mile
>apart here.
My only problem with the self-checkout lanes is that they are SO SLOW!
They need a "not a complete moron" setting so that you don't have to
listen to them "scan an item and put it in a bag" crap for every
single item you have!
On Thu, 21 Aug 2003 11:20:44 -0400, Silvan
<[email protected]> pixelated:
>Kevin Craig wrote:
>
>> None of those people do a damn thing to earn their money. It's all the
>> drone on the floor making minimum wage. Let's just let the workers
>
>I hope some day I'm working in a restaurant, and you're eating there, so I
>can piss in your food.
You just proved Kev's point, Mikey. <tsk tsk tsk>
-
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