CAUTION !! HF Multifunction Tool

Josepi wrote:
> Need a return policy based on technology out of date...ie. about two
> weeks.
>
>

I can understand stores wanting to maintain open returns policies to attract
repeat business, but the technology exists today to know immediately if a
customer is a one-off or a regular customer. Most people pay by credit
cards of one sort or another, and it's very easy to see if you're dealing
with a good customer or an occassional purchaser. One deserves a little
extra attention, the other - not so much. That would of course, put the
cash customer at a disadvantage in a big box environment (perhaps), but it's
not an absolutely precise science. Just a comment that there are better
ways than just accepting every return.

--

-Mike-
[email protected]

On Sun, 14 Nov 2010 18:37:11 +0000 (UTC), Larry Blanchard
<[email protected]> wrote:

>On Sat, 13 Nov 2010 14:45:30 -0800, Larry Jaques wrote:
>
>> I --== MUCH ==-- prefer to go through a self-checkout line because I'm
>> a helluva lot faster than the idiot in front of me who needs 11 price
>> checks, can't find his coupons or ads for the sale prices he thought he
>> saw, starts to write his check the minute AFTER the checker had rung up
>> all 173 of his items, bought the wrong item for the sale, wants to add
>> several items he didn't find--through the checker, etc.
>
>I agree. But I usually go to the checkout stand nonetheless because I
>consider self-checkout just another attempt to eliminate jobs and push
>those expenses to the consumer.

No, it's probably a combination of an attempt to speed things up due
to customer demand, consumer pressure to cut prices, and logic.

Self-check scanners probably cost half the price of a union worker's
wages and they can work 24/7 without overtime, vacation, sick days,
gripes, poor customer interaction, health insurance, etc.

I use the self-checkout at the supermarket exclusively, and have for
the 4 years they've been available here. I love 'em! They're quick
and easy to use, with far shorter (or no) lines to wait behind.


>Our library has a self checkout option. I don't use it either. Of
>course there are far fewer problems with idiot customers at the
>library :-).

I use self-checkout only if they aren't holding some books for me. I
'shop' online and then pick 'em up when they've got a stack for me.
Due to our limited library hours, lines are long every day they're
open and for most hours they're open, so I try to make it there -as-
they open in the mornings or afternoons.


>I do use the self check-in at the library, but only because they give no
>choice.

We leave our books on the check-in counter and they handle it.

--
To the well-organized mind, death is but the next great adventure.
-- J. K. Rowling

Do you put HONDA wheels on your Ford truck also ????? DUH !!
Jerry


http://community.webtv.net/awoodbutcher/MyWoodWorkingPage

On Sun, 14 Nov 2010 18:15:13 -0600, "[email protected]"
<[email protected]> wrote:

>On Sun, 14 Nov 2010 15:14:01 -0800, Larry Jaques
><[email protected]> wrote:
>
>>On Sun, 14 Nov 2010 18:37:11 +0000 (UTC), Larry Blanchard
>><[email protected]> wrote:
>>
>>>On Sat, 13 Nov 2010 14:45:30 -0800, Larry Jaques wrote:
>>>
>>>> I --== MUCH ==-- prefer to go through a self-checkout line because I'm
>>>> a helluva lot faster than the idiot in front of me who needs 11 price
>>>> checks, can't find his coupons or ads for the sale prices he thought he
>>>> saw, starts to write his check the minute AFTER the checker had rung up
>>>> all 173 of his items, bought the wrong item for the sale, wants to add
>>>> several items he didn't find--through the checker, etc.
>>>
>>>I agree. But I usually go to the checkout stand nonetheless because I
>>>consider self-checkout just another attempt to eliminate jobs and push
>>>those expenses to the consumer.
>>
>>No, it's probably a combination of an attempt to speed things up due
>>to customer demand, consumer pressure to cut prices, and logic.
>>
>>Self-check scanners probably cost half the price of a union worker's
>>wages and they can work 24/7 without overtime, vacation, sick days,
>>gripes, poor customer interaction, health insurance, etc.
>
>...and they're all shut down at the WallyWorld here. Go figure. The Lowes
>just installed them and that's all I use anymore (they're all that's open at
>the HD across the street).
>
>>I use the self-checkout at the supermarket exclusively, and have for
>>the 4 years they've been available here. I love 'em! They're quick
>>and easy to use, with far shorter (or no) lines to wait behind.
>
>Except for produce, they're great.
>
><snip>

I wonder how many low income families end up on some form of
government assistance because they can't find a job as a cashier...

[email protected] wrote:

>
> I wonder how many low income families end up on some form of
> government assistance because they can't find a job as a cashier...

Probably the same as any other low skilled job that is going away or has
gone away owing to advances in society.

--

-Mike-
[email protected]

On Nov 12, 7:43=A0am, "Mike Marlow" <[email protected]>
wrote:

"Not really a matter of squeaky wheel/grease though - just standard
business practice.
>
> -Mike-
> [email protected]

Mike:

You were not there. It took nearly three hours over two visits(46 Mile
Round trips X 2), conversations and phone calls with three "managers."
And, yes, the SKU was on the BIG sign in the shed as were the
dimensions in addition to the incorrect price.

Butthey do NOT have a "re-stocking fee" per se.

On Nov 8, 7:27=A0pm, Ivan Vegvary <[email protected]> wrote:
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. =A0BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. =A0Different hole
> pattern. =A0I'm out $ 10. =A0Don't know if I can take it back (Home Depot=
)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>
> Ivan Vegvary

Home Depot will take it back. You may need get a manager and tell him
"I do all my shopping here and have for years because you always deal
fairly with me when I had a problem. Here I simply purchased the wrong
thing and have no earthly need for it at it doesn't fit my tool."

They may, now, charge a ten (10%) percent re-stock fee - look at your
receipt - it tells you.

Push. Squeaky wheels gret the grease.

A few years back my wife and I looked at a Rubbermaid 7 x 7 shed with
a big sign declaring it was $347 or so. After checking Lowes down the
road (theirs was nearer six hundred) we returned to the order desk and
tried to buy it. They said they had no 7x7 shed at that price. After
checking, they asked if I had see the five hundred plus sticker on the
shelf, above.

We replied, "We saw nothing on a shelf, we walked inside it."

Long story short, I got it for the mis-marked price less ten-percent
for putting it on my new HD card. Ah, grease.

Ivan Vegvary wrote:
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. Different hole
> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>
> Ivan Vegvary
>

I have seen somewhere an adapter to fit different blades to a
multifunction tool but I can not remember where.

<[email protected]> wrote
>
> I know they don't want to lose a customer, and they strive for
> satisfaction, etc., etc., but if it were me I would put the clamp down
> on the whole return thing.
>
Both Nordstrom and Costco were famous for their liberal return policies.
After many years of flagrant abuse, they tightened up their standards. And
they are not the only places that have done so

I rarely return everything. I figure if I am a responsible adult, I will eat
my own mistakes. I only return something if it breaks or is the wrong item.
Nothing else qualifies.

But I am old school...

"J. Clarke" <[email protected]> wrote
>
> I understand that the thing that did it for Costco was people buying
> computers and two or three years later turning them in for a refund so
> they could buy upgraded computers. Classic case of a few assholes
> ruining a good thing for everybody else.
>
Also, the big screen TV's. Buy one, watch it for two years and trade it on
a new one. There are now strict time limits on returning them.

I haven't taken the plunge on any brand of these multifunction tools yet,
but did see an ad in one of the WW magazines for a Bosch adapter that allows
the use of blades by various manufacturers. This might be the one you recall
seeing. There may also be another one depending upon which brand you have.

http://www.boschtools.com/products/accessories/Pages/BoschAccessoryDetail.aspx?pid=614

Peter

"F Murtz" <[email protected]> wrote in message
news:[email protected]...
> Ivan Vegvary wrote:
>> HF MF (Oscillating multifunction tool) works great as mentioned in a
>> previous post. BUT, went out and bought a Dremel half moon cutter to
>> try the difference, and the tools do not interchange. Different hole
>> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
>> since I totally destroyed the plastic packaging upon trying to open
>> it.
>> Be careful out there.
>>
>> Ivan Vegvary
>>
>
> I have seen somewhere an adapter to fit different blades to a
> multifunction tool but I can not remember where.

Hoosierpopi wrote:

>
> Home Depot will take it back. You may need get a manager and tell him
> "I do all my shopping here and have for years because you always deal
> fairly with me when I had a problem. Here I simply purchased the wrong
> thing and have no earthly need for it at it doesn't fit my tool."
>

Much easier than that. Just take it in and tell them you want to return it.
Read the big sign right up over the returns counter.

> They may, now, charge a ten (10%) percent re-stock fee - look at your
> receipt - it tells you.
>

HD company policy is not to charge a returns (restock) fee.

> Push. Squeaky wheels gret the grease.
>
> A few years back my wife and I looked at a Rubbermaid 7 x 7 shed with
> a big sign declaring it was $347 or so. After checking Lowes down the
> road (theirs was nearer six hundred) we returned to the order desk and
> tried to buy it. They said they had no 7x7 shed at that price. After
> checking, they asked if I had see the five hundred plus sticker on the
> shelf, above.
>
> We replied, "We saw nothing on a shelf, we walked inside it."
>
> Long story short, I got it for the mis-marked price less ten-percent
> for putting it on my new HD card. Ah, grease.

That's standard practice for mismarked items as long as it is clear that the
item was really mismarked and not a case of the wrong signage having been
moved in front of a product. Usually it's easy to tell the difference
because the signage has the sku number right on it. Not really a matter of
squeaky wheel/grease though - just standard business practice.

--

-Mike-
[email protected]

[email protected] wrote:
> On Sun, 14 Nov 2010 21:27:14 -0500, "Mike Marlow"
> <[email protected]> wrote:
>
>> [email protected] wrote:
>>
>>>
>>> ...and they're all shut down at the WallyWorld here. Go figure.
>>> The Lowes just installed them and that's all I use anymore (they're
>>> all that's open at the HD across the street).
>>>
>>
>> That would be surprising. Home Depots Customer First focus includes
>> manning cash registers with real live cashiers. Hard to believe a
>> Home Depot store would have only self service checkouts open.
>
> The cashier that's taking care of the four self-checkout machines
> will do the checkout. Sometimes she's so bored she almost demands to
> do the work. There is usually another register for contractors but
> often the light is on and no one is home. The HD here isn't my
> favorite.

That makes more sense. It's common enough to find only one live checkout
open during slow periods of a day. You can be assured that if there is a
register open with money in the til, there is a cashier there. The
contractor register is not for contractors really - it's for anyone. Just
carries that name because, well, because...

--

-Mike-
[email protected]

Ivan Vegvary wrote:
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. Different hole
> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>
> Ivan Vegvary

Yes - you can take it back to home depot, regardless of the condition of the
packaging.

--

-Mike-
[email protected]

Need a return policy based on technology out of date...ie. about two weeks.


"Lee Michaels" <leemichaels*nadaspam* at comcast dot net> wrote in message
news:[email protected]...
Also, the big screen TV's. Buy one, watch it for two years and trade it on
a new one. There are now strict time limits on returning them.

Hoosierpopi wrote:
> On Nov 12, 7:43 am, "Mike Marlow" <[email protected]>
> wrote:
>
> "Not really a matter of squeaky wheel/grease though - just standard
> business practice.
>>
>> -Mike-
>> [email protected]
>
> Mike:
>
> You were not there. It took nearly three hours over two visits(46 Mile
> Round trips X 2), conversations and phone calls with three "managers."
> And, yes, the SKU was on the BIG sign in the shed as were the
> dimensions in addition to the incorrect price.
>

You are correct - I should have stated that it is normal practice...
Normally, if there is signage with the SKU (and assuming no wording limiting
the through dates of the price), they will honor that signage.

> Butthey do NOT have a "re-stocking fee" per se.

Correct - Home Depot has no re-stocking fee of any type. Returns are fully
credited unless there is no receipt. In that case, they refund the lowest
price it sold for over the past 6 months (I believe it is 6 months...).

--

-Mike-
[email protected]

[email protected] wrote:

>
> ...and they're all shut down at the WallyWorld here. Go figure. The
> Lowes just installed them and that's all I use anymore (they're all
> that's open at the HD across the street).
>

That would be surprising. Home Depots Customer First focus includes manning
cash registers with real live cashiers. Hard to believe a Home Depot store
would have only self service checkouts open.

--

-Mike-
[email protected]

On Nov 12, 8:46=A0am, RonB <[email protected]> wrote:

> I have never had HD refuse a return. =A0

Around here it varies store to store. Most don't care if I have a
ticket or not to return unused material from a project if they can
simply credit my commercial account.

Some stores want a receipt and they carefully examine the goods being
returned while giving me "the eye".

I think it has a lot to do with their monthly reports on returned
goods from store to store.

Robert

On Sun, 14 Nov 2010 21:27:14 -0500, "Mike Marlow"
<[email protected]> wrote:

>[email protected] wrote:
>
>>
>> ...and they're all shut down at the WallyWorld here. Go figure. The
>> Lowes just installed them and that's all I use anymore (they're all
>> that's open at the HD across the street).
>>
>
>That would be surprising. Home Depots Customer First focus includes manning
>cash registers with real live cashiers. Hard to believe a Home Depot store
>would have only self service checkouts open.

The cashier that's taking care of the four self-checkout machines will do the
checkout. Sometimes she's so bored she almost demands to do the work. There
is usually another register for contractors but often the light is on and no
one is home. The HD here isn't my favorite.

Mike Marlow wrote:
>
>>
>> You don't even need a receipt. If the UPC scans in their system, they
>> will refund your money on a gift card at the lowest price it sold for
>> in the last 90 days.
>
> I believe it's 180 days.

Dunno 'bout that. I returned something to Lowe's about a week after I bought
it.

The gave me back more money than I paid!

When this was called to their attention, the clerk shrugged, said the
computer was named "Oracle," and that it was only a dollar-something.

The action DID inspire me to buy a bunch of unneeded stuff, though.

On Nov 9, 7:02=A0am, "HeyBub" <[email protected]> wrote:

> Can you be more specific? I've used Dremel blades on my HF tool with no
> problem.

IIRC, there were two different head patterns on the HF models. I seem
to remember reading that on another site.

But now there is just one. I don't know which one is which fits the
Dremel blades, the old or new pattern.

After looking at the price of the Dremel blades and not seeing any
discernible difference in quality of stamping or welding, I will
gladly pay 50% less for the HF blades. They seem to last pretty well.

Robert

On Nov 12, 12:15=A0pm, "Mike Marlow" <[email protected]>
wrote:

> All you need to do is ask the Returns cashier, or the manager about the H=
D
> Customer First policy. =A0It's very clear on this matter.

In the end, I have never had them refuse a return.

My commercial contact over there told me why they are so cautious and
unforgiving sometimes.

He described lawnmower that were purchased by landscaping guys, used
like hell for a 3 - 4 weeks after we have heavy rains (grass growth),
then returned after running 10 hours a day for a month. (All caught
up).

Barbecue pits that were filthy and almost rusted through from heavy
use and lack of care.

ONE bag nearly empty 20# bag of charcoal (from a TWO pack1) that was
returned because the charcoal "didn't burn right". Of course they
wanted full credit for both bags when they returned a couple of
pounds.

The best? This was in effect when he started there ten years ago.

In January, Christmas trees were returned because they turned brown.
In some cases money was returned, and with no receipt store credit was
issued.

At the time he started, he told me they even mistakenly took back
other store's goods when they were marked at the factory with an
SKU#. He told me that it happened when they had certain products that
were not exclusive to HD, and neither was their factory packaging.
Having lunch with the store manager at an open house, he confirmed
it! Ouch!

Of course for a long time now they all have their own bar code tags
and systems closed tagging/pricing systems.

Over the course of time all of these store with their liberal return
policies have been bitten pretty hard. It certainly isn't confined to
the hardware stores. It's really no different than the woman that
goes to an upscale store to get a very expensive dress for the
holidays, then return it as unsatisfactory in January.

Robert

<PLONK>
again

"Bill" <[email protected]> wrote in message
news:[email protected]...
Josepi wrote:
> Get a professional to do it and then fix it up properly the way it should
> have been done, after the education.

You're screwing up the order of the replies. Hate to do it, but I have
to block you next time.


>
>
> "CW"<[email protected]> wrote in message
> news:[email protected]...
> Do it yourself while someone else gets paid for it.
>
>
> "Steve Turner"<[email protected]> wrote in message
> news:[email protected]...
>> If you want something done right...
>
>
>
>
>
>

You did not use it? Take it back. They told the maker to put it in
hard to open plastic packaging.

On 11/08/2010 07:27 PM, Ivan Vegvary wrote:
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. Different hole
> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>
> Ivan Vegvary
>

In article <[email protected]>, [email protected]
says...
>
> Mike Marlow wrote:
>
> > Hoosierpopi wrote:
> >
> >>
> >> Home Depot will take it back. You may need get a manager and tell him
> >> "I do all my shopping here and have for years because you always deal
> >> fairly with me when I had a problem. Here I simply purchased the wrong
> >> thing and have no earthly need for it at it doesn't fit my tool."
> >>
> >
> > Much easier than that. Just take it in and tell them you want to return
> > it. Read the big sign right up over the returns counter.
> >
> >> They may, now, charge a ten (10%) percent re-stock fee - look at your
> >> receipt - it tells you.
> >>
> >
> > HD company policy is not to charge a returns (restock) fee.
> >
> >> Push. Squeaky wheels gret the grease.
> >>
> >> A few years back my wife and I looked at a Rubbermaid 7 x 7 shed with
> >> a big sign declaring it was $347 or so. After checking Lowes down the
> >> road (theirs was nearer six hundred) we returned to the order desk and
> >> tried to buy it. They said they had no 7x7 shed at that price. After
> >> checking, they asked if I had see the five hundred plus sticker on the
> >> shelf, above.
> >>
> >> We replied, "We saw nothing on a shelf, we walked inside it."
> >>
> >> Long story short, I got it for the mis-marked price less ten-percent
> >> for putting it on my new HD card. Ah, grease.
> >
> > That's standard practice for mismarked items as long as it is clear that
> > the item was really mismarked and not a case of the wrong signage having
> > been
> > moved in front of a product. Usually it's easy to tell the difference
> > because the signage has the sku number right on it. Not really a matter
> > of squeaky wheel/grease though - just standard business practice.
> >
>
> Just the other day I went through the self check out line at HD and bought a
> few items. When I realized I bought the wrong item I checked the receipt and
> I was charged twice for it. When I went to return it and explain that
> somehow I was charged for two of the same item but only received the one
> they gave me money back on both. They trusted that I was telling the truth.
> And the woman said I know you're in here all the time and don't think you
> would try to burn us for 10.00. Next time I won't be in such a hurry not to
> check the totals at check out. But it always seems I'm in a hurry when at
> HD.

Got some bolts at the local hardware store (the one where there's
usually a large cat sleeping on the scale next to the register) and they
didn't come up on the computer. They asked me how much they cost, I
told 'em "I think they were 9.99", they charged me that and we were
done. Next time I was in I checked--they were 9.95--I'm not gonna
trouble them for the four cents.

Bit different from Home Despot where I got some plywood once and had to
go back and copy down the SKU because it wasn't marked on the plywood
and nobody could figure out how to look for "plywood" in the computer.
Note--the store with the cat doesn't have plywood.

In article <[email protected]>, "Lee
Michaels" says...
>
> <[email protected]> wrote
> >
> > I know they don't want to lose a customer, and they strive for
> > satisfaction, etc., etc., but if it were me I would put the clamp down
> > on the whole return thing.
> >
> Both Nordstrom and Costco were famous for their liberal return policies.
> After many years of flagrant abuse, they tightened up their standards. And
> they are not the only places that have done so

I understand that the thing that did it for Costco was people buying
computers and two or three years later turning them in for a refund so
they could buy upgraded computers. Classic case of a few assholes
ruining a good thing for everybody else.

> I rarely return everything. I figure if I am a responsible adult, I will eat
> my own mistakes. I only return something if it breaks or is the wrong item.
> Nothing else qualifies.
>
> But I am old school...
>
>

Ivan Vegvary wrote:
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. Different hole
> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>

Can you be more specific? I've used Dremel blades on my HF tool with no
problem.

Get a professional to do it and then fix it up properly the way it should
have been done, after the education.


"CW" <[email protected]> wrote in message
news:[email protected]...
Do it yourself while someone else gets paid for it.


"Steve Turner" <[email protected]> wrote in message
news:[email protected]...
> If you want something done right...

I know the feeling. Bought some Chevy parts a while back and you can imagine
how POed I was when they wouldn't fit my Ford.

"Ivan Vegvary" <[email protected]> wrote in message
news:fe2488ee-59eb-43f3-85e4-c8266cf6ef28@n24g2000prj.googlegroups.com...
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. Different hole
> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>
> Ivan Vegvary
>

"Rich" <[email protected]> wrote in message
news:[email protected]...
> Just the other day I went through the self check out line at HD and bought
> a
> few items.

Now that they have convinced you to do their job for them, their next move
will be to convince people to just come in, give them their money and leave.

On Nov 8, 6:27=A0pm, Ivan Vegvary <[email protected]> wrote:
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. =A0BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. =A0Different hole
> pattern. =A0I'm out $ 10. =A0Don't know if I can take it back (Home Depot=
)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>
> Ivan Vegvary

I have never had HD refuse a return. We are rural and the nearest
store is 30 miles away. It is not unusual to buy on the high side of
our estimate quantity and return unneeded if necessary. I have also
returned items in open plastic packages without questions. But, I
open them carefully by popping the edges or slicing an edge,
especially if there is doubt if usability.

Regarding %$#% plastic packaging. The bastards who design that stuff
should be required to spend their after-life eternity opening their
products.......While impaled!

RonB

[email protected] wrote:
> On Nov 12, 12:15 pm, "Mike Marlow" <[email protected]>
> wrote:
>
>> All you need to do is ask the Returns cashier, or the manager about
>> the HD Customer First policy. It's very clear on this matter.
>
> In the end, I have never had them refuse a return.
>
> My commercial contact over there told me why they are so cautious and
> unforgiving sometimes.
>
> He described lawnmower that were purchased by landscaping guys, used
> like hell for a 3 - 4 weeks after we have heavy rains (grass growth),
> then returned after running 10 hours a day for a month. (All caught
> up).
>
> Barbecue pits that were filthy and almost rusted through from heavy
> use and lack of care.
>
> ONE bag nearly empty 20# bag of charcoal (from a TWO pack1) that was
> returned because the charcoal "didn't burn right". Of course they
> wanted full credit for both bags when they returned a couple of
> pounds.
>
> The best? This was in effect when he started there ten years ago.
>
> In January, Christmas trees were returned because they turned brown.
> In some cases money was returned, and with no receipt store credit was
> issued.
>
> At the time he started, he told me they even mistakenly took back
> other store's goods when they were marked at the factory with an
> SKU#. He told me that it happened when they had certain products that
> were not exclusive to HD, and neither was their factory packaging.
> Having lunch with the store manager at an open house, he confirmed
> it! Ouch!
>
> Of course for a long time now they all have their own bar code tags
> and systems closed tagging/pricing systems.
>
> Over the course of time all of these store with their liberal return
> policies have been bitten pretty hard. It certainly isn't confined to
> the hardware stores. It's really no different than the woman that
> goes to an upscale store to get a very expensive dress for the
> holidays, then return it as unsatisfactory in January.
>
> Robert

Somehow, I think I missed this reply when you first posted it Robert. Can't
believe I missed anything you posted...

The big thing these days (and for a while now...) is the shoplifting thing.
Thieves lift the stuff from one store, then take it to another store to
return it. Lost receipt stories, etc. That's generally for the pricier
stuff, from cordless tools to plumbing supplies. On the more common front,
plenty of regular consumers who do indeed purchase something for a one time
use (power washer, chainsaw, tiller, etc.), use it and then return it with
vague problem descriptions, or statements like "it just didn't seem to work
right". They get their money back and they're happy - they got the job done
they needed to do, with a convenient "tool rental" - only better because
there was no rental fee. Of course, if a returns cashier, department
employee or manager balks at returns like that, the righteous indignation
gets pulled out and thrown right on the counter... Along with the
statements about how much they spend in the store in a year. It's amazing
how many people spend $30,000 or more a year in a store... Home Depot (and
Lowes and Wal-Mart, and...) really need to improve their accounting systems.
For all of the consumers who spend all of that money in these stores, their
bottom lines ought to be much higher than they report...

--

-Mike-
[email protected]

On Nov 16, 8:00=A0am, "Mike Marlow" <[email protected]>
wrote:

... SNIPPAGE of good stuff...

> =A0It's amazing
> how many people spend $30,000 or more a year in a store... =A0Home Depot =
(and
> Lowes and Wal-Mart, and...) really need to improve their accounting syste=
ms.
> For all of the consumers who spend all of that money in these stores, the=
ir
> bottom lines ought to be much higher than they report...

I got a real laugh out of that. I have been at the commercial counter
when these idiots come to complain. It is hilarious; they threaten to
cancel their account, they threaten to call the corporate office, they
are haughty as hell and seem to think that HD will suffer without
their business.

I ask Jim when they leave how much they spend a year. He looks up the
last few months of activity on the account. Hmmm.... looks here
Robert that he is charging about $300 a month here, sometimes less.
Never more since his account limit is $350.

I wonder who they think they are kidding.

I always get pissed off that those guys, as well as the guys that buy
and return instead of renting, and all the other shenanigans that they
put up. What the honest patrons don't seem to appreciate is how much
that drives the prices up for the paying clients.

It isn't just the merchandise policy abuse, it is all the hours it
takes to process bogus claims.

I know they don't want to lose a customer, and they strive for
satisfaction, etc., etc., but if it were me I would put the clamp down
on the whole return thing.

Robert

>
> Can you be more specific? I've used Dremel blades on my HF tool with no
> problem.

The Dremel blade has a large mounting hole in the center that is the
same diameter as the HF. However the outer circle of 'locating holes'
are on a smaller radius. I solved the problem by taking a tiny file
and elongating the locating holes until they become slots. Only did 3
holes 90=B0 apart because the Dremel blade is not a full circle. Works
fine, however no better - no worse then the HF blade. Just more
expensive and smaller.

Ivan Vegvary

-MIKE- wrote:
> On 11/10/10 2:33 PM, [email protected] wrote:
>> On Wed, 10 Nov 2010 11:41:04 -0800 (PST), Hoosierpopi
>> <[email protected]> wrote:
>>
>>>
>>> Push. Squeaky wheels gret the grease.
>>>
>>
>> Quacking ducks get shot!
>
>
> You just take it in and return it. You don't have to kiss anyone's ass
> or make a fuss. Walk up to the return counter and say, "I'd like to
> return this."
>
> If they ask you if you used it, it's not to give you a hard time about
> returning it, it's so they know whether to put it back on the shelf or
> on the clearance rack.

...or to send it out for reconditioning, return-to-vendor, etc., depending
on what the product is and what the reported problem (if any) is.


>
> You don't even need a receipt. If the UPC scans in their system, they
> will refund your money on a gift card at the lowest price it sold for
> in the last 90 days.

I believe it's 180 days.

--

-Mike-
[email protected]

On Nov 14, 8:27 pm, "Mike Marlow" <[email protected]>
wrote:
> [email protected] wrote:
>
> > ...and they're all shut down at the WallyWorld here. Go figure. The
> > Lowes just installed them and that's all I use anymore (they're all
> > that's open at the HD across the street).
>
> That would be surprising. Home Depots Customer First focus includes manning
> cash registers with real live cashiers. Hard to believe a Home Depot store
> would have only self service checkouts open.

Mike, you know each HD store is different, right? Regardless of
training, teaching, corporate mandates, required behavior response to
customer training, company guidelines, awareness initiatives,
handbooks, seminar training, rules, policies, and all the other
efforts made to standardize the stores... they are all different.
Every store has its personality, more so than any chain store I have
ever seen.

I drive well out of my way to go to my favorite HD. It has better
trained people, a friendlier atmosphere, and in a crunch they are more
helpful than their sister stores. But it has a lousy commercial
department, so when I need to order something to pick up, I go to
another one altogether. Neither of these have upscale door hardware,
so when I am changing out a front door, I go to yet another one.
Everyone around here knows that the two stores that keep their paint
matching (and color dispensers) calibrated correctly, and it isn't the
stores that sell the most paint, either. And with only the basics as
standardized store merchandise, I have learned to go to the correct HD
for the items I seek. I just look at them as totally different stores
now, and I am fine with their inconsistencies.

Some are good, some are not so good. All are different, and even the
regional management team around here knows it. The regional guys used
to call contractors from time to time to see what we thought of their
efforts with commercial sales, and after having lunch with a couple of
them they realize a lot more of what goes on in the store than I ever
thought.

At the late hours of the evening I have gone to checkout, and NO ONE
is around at the registers (2 different stores). From time to time I
have to find someone to pay! One night a cashier assured me though,
that he was on his game. He told me that if I had tried to leave with
the merchandise, the merchandise alarm would have been triggered. He
was enormously proud of himself.

Just sayin', Mike. I know you are >intimate< knowledge of the inner
workings of HD, but policies don't make it so.

Robert

CW wrote:
> "Rich" <[email protected]> wrote in message
> news:[email protected]...
>> Just the other day I went through the self check out line at HD and
>> bought a
>> few items.
>
> Now that they have convinced you to do their job for them, their next
> move will be to convince people to just come in, give them their
> money and leave.

Initially, I hated self checkout - for the same reason you suggest. Now -
I'd rather check myself out most of the time.

--

-Mike-
[email protected]

HeyBub wrote:
> Mike Marlow wrote:
>>
>>>
>>> You don't even need a receipt. If the UPC scans in their system,
>>> they will refund your money on a gift card at the lowest price it
>>> sold for in the last 90 days.
>>
>> I believe it's 180 days.
>
> Dunno 'bout that. I returned something to Lowe's about a week after I
> bought it.
>
> The gave me back more money than I paid!
>
> When this was called to their attention, the clerk shrugged, said the
> computer was named "Oracle," and that it was only a dollar-something.

Yeahbut that's Lowes. HD uses SAP, not Oracle. Don't really know what
Lowe's policy is but HD's policy is to refund (as stated in the included
text...) at the lowest price of the last XX days.

>
> The action DID inspire me to buy a bunch of unneeded stuff, though.

You bet!

--

-Mike-
[email protected]

J. Clarke wrote:

>
> Got some bolts at the local hardware store (the one where there's
> usually a large cat sleeping on the scale next to the register) and
> they didn't come up on the computer. They asked me how much they
> cost, I told 'em "I think they were 9.99", they charged me that and
> we were done. Next time I was in I checked--they were 9.95--I'm not
> gonna trouble them for the four cents.
>
> Bit different from Home Despot where I got some plywood once and had
> to go back and copy down the SKU because it wasn't marked on the
> plywood and nobody could figure out how to look for "plywood" in the
> computer. Note--the store with the cat doesn't have plywood.

Usually HD will call an Associate to check a price. Of course, sometimes
they are tied up with a customer and can't, so if you're in a hurry, you
might go check your own. Some items can be looked up right at the cashier
station, some can't. I'll bet one could cite experiences where this same
kind of "self service" happens in the places where the cat is lying on the
counter, as well. That said - who cares if the place with the cat does not
have plywood - as long as you don't need plywood...

--

-Mike-
[email protected]

On Fri, 12 Nov 2010 12:33:23 -0800, "CW" <[email protected]>
wrote:

>
>"Rich" <[email protected]> wrote in message
>news:[email protected]...
>> Just the other day I went through the self check out line at HD and bought
>> a
>> few items.
>
>Now that they have convinced you to do their job for them, their next move
>will be to convince people to just come in, give them their money and leave.

I --== MUCH ==-- prefer to go through a self-checkout line because
I'm a helluva lot faster than the idiot in front of me who needs 11
price checks, can't find his coupons or ads for the sale prices he
thought he saw, starts to write his check the minute AFTER the checker
had rung up all 173 of his items, bought the wrong item for the sale,
wants to add several items he didn't find--through the checker, etc.

I make sure to look that every item I purchase has a usable SKU label,
and that's a whole lot quicker than some checker trying to get the guy
who's supposed to be in Hardware to check a price for her.

I was in Lowes the other day and found 2 self-checks open while there
were at least 5 people in each of the 4 checkered lines. It took me 2
minutes to sail through, including checking that the machine rang up
the correct price on everything.

YMMV


--
To the well-organized mind, death is but the next great adventure.
-- J. K. Rowling

[email protected] wrote:
> On Nov 12, 8:46 am, RonB <[email protected]> wrote:
>
>> I have never had HD refuse a return.
>
> Around here it varies store to store. Most don't care if I have a
> ticket or not to return unused material from a project if they can
> simply credit my commercial account.
>
> Some stores want a receipt and they carefully examine the goods being
> returned while giving me "the eye".
>
> I think it has a lot to do with their monthly reports on returned
> goods from store to store.
>
> Robert

All you need to do is ask the Returns cashier, or the manager about the HD
Customer First policy. It's very clear on this matter.

--

-Mike-
[email protected]

[email protected] wrote:
> On Nov 14, 8:27 pm, "Mike Marlow" <[email protected]>
> wrote:
>> [email protected] wrote:
>>
>>> ...and they're all shut down at the WallyWorld here. Go figure.
>>> The Lowes just installed them and that's all I use anymore (they're
>>> all that's open at the HD across the street).
>>
>> That would be surprising. Home Depots Customer First focus includes
>> manning cash registers with real live cashiers. Hard to believe a
>> Home Depot store would have only self service checkouts open.
>
> Mike, you know each HD store is different, right? Regardless of
> training, teaching, corporate mandates, required behavior response to
> customer training, company guidelines, awareness initiatives,
> handbooks, seminar training, rules, policies, and all the other
> efforts made to standardize the stores... they are all different.
> Every store has its personality, more so than any chain store I have
> ever seen.
>
>
> Just sayin', Mike. I know you are >intimate< knowledge of the inner
> workings of HD, but policies don't make it so.
>

Oh yeah - I'm fully aware of that. That's why I only said it would be
surprising, rather than outright challenging the assertion. That's one of
the bigger mandates that the mid-line guys are measured by and tend to
enforce. As you pointed out - there are differences at a lot of levels,
between stores - even in a locale, but somethings are generally very
standard across a chain. In particular - having a cashier tends to be one
of those. You do afterall, have to have a place for people to bring all
those big things that won't fit on a self service scanner...

All of the stores will put cashiers out on the floor doing things like
facing shelves, etc. during really slow periods. But there will always be
at least one cashier open at all times - generally at contractor's, just
because you can't scan everything at self service. If business picks up -
they just haul those cashiers back from the floor and open another til. In
theory...

--

-Mike-
[email protected]

On 11/15/2010 6:39 AM, Mike Marlow wrote:
> The
> contractor register is not for contractors really - it's for anyone. Just
> carries that name because, well, because...

Here that's the no habla ingles line.

--
www.e-woodshop.net
Last update: 4/15/2010
KarlC@ (the obvious)

On Sun, 14 Nov 2010 21:27:14 -0500, "Mike Marlow"
<[email protected]> wrote:

>[email protected] wrote:
>
>>
>> ...and they're all shut down at the WallyWorld here. Go figure. The
>> Lowes just installed them and that's all I use anymore (they're all
>> that's open at the HD across the street).
>>
>
>That would be surprising. Home Depots Customer First focus includes manning
>cash registers with real live cashiers. Hard to believe a Home Depot store
>would have only self service checkouts open.

Try the one in Marion, IL that is all they have open.

Mark

On Sun, 14 Nov 2010 15:14:01 -0800, Larry Jaques
<[email protected]> wrote:

>On Sun, 14 Nov 2010 18:37:11 +0000 (UTC), Larry Blanchard
><[email protected]> wrote:
>
>>On Sat, 13 Nov 2010 14:45:30 -0800, Larry Jaques wrote:
>>
>>> I --== MUCH ==-- prefer to go through a self-checkout line because I'm
>>> a helluva lot faster than the idiot in front of me who needs 11 price
>>> checks, can't find his coupons or ads for the sale prices he thought he
>>> saw, starts to write his check the minute AFTER the checker had rung up
>>> all 173 of his items, bought the wrong item for the sale, wants to add
>>> several items he didn't find--through the checker, etc.
>>
>>I agree. But I usually go to the checkout stand nonetheless because I
>>consider self-checkout just another attempt to eliminate jobs and push
>>those expenses to the consumer.
>
>No, it's probably a combination of an attempt to speed things up due
>to customer demand, consumer pressure to cut prices, and logic.
>
>Self-check scanners probably cost half the price of a union worker's
>wages and they can work 24/7 without overtime, vacation, sick days,
>gripes, poor customer interaction, health insurance, etc.

...and they're all shut down at the WallyWorld here. Go figure. The Lowes
just installed them and that's all I use anymore (they're all that's open at
the HD across the street).

>I use the self-checkout at the supermarket exclusively, and have for
>the 4 years they've been available here. I love 'em! They're quick
>and easy to use, with far shorter (or no) lines to wait behind.

Except for produce, they're great.

<snip>

[email protected] wrote:

> On Nov 9, 7:02 am, "HeyBub" <[email protected]> wrote:
>
>> Can you be more specific? I've used Dremel blades on my HF tool with no
>> problem.
>
> IIRC, there were two different head patterns on the HF models. I seem
> to remember reading that on another site.
>
> But now there is just one. I don't know which one is which fits the
> Dremel blades, the old or new pattern.
>
> After looking at the price of the Dremel blades and not seeing any
> discernible difference in quality of stamping or welding, I will
> gladly pay 50% less for the HF blades. They seem to last pretty well.
>
> Robert
My old HF Multi Tool uses the Dremel and Bosch blades sold at HD. What has
been discussed here in the past is the new HF tools changed their head
design which sucks because their attachments and blades suck, if you can
even get them. Seems they don't always stock them. My old HF Multi is going
strong so think I'll keep it and use the better blades that fit at HD.
--
"You can lead them to LINUX
but you can't make them THINK"

Man. 2010.1 Spring
KDE4.4
2.6.33.5-desktop-2mnb

Brings to mind the 82mm mortar the Soviets used in WW2. Everyone else
standardized on 81mm. Being a smoothbore and only moderately accurate
weapon, if necessary captured 81mm rounds could be used in the Russian
mortar, but the 82mm Russian rounds would not fit in the 81mm tubes.



--
There is always an easy solution to every human problem -- neat,
plausible, and wrong." (H L Mencken)

Larry Wasserman - Baltimore Maryland - lwasserm(a)sdf. lonestar. org

"Mike Marlow" <[email protected]> wrote in message
news:[email protected]...
> Ivan Vegvary wrote:
>> HF MF (Oscillating multifunction tool) works great as mentioned in a
>> previous post. BUT, went out and bought a Dremel half moon cutter to
>> try the difference, and the tools do not interchange. Different hole
>> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
>> since I totally destroyed the plastic packaging upon trying to open
>> it.
>> Be careful out there.
>>
>> Ivan Vegvary
>
> Yes - you can take it back to home depot, regardless of the condition of
> the packaging.
>
> --
>
> -Mike-
> [email protected]
>


Some of them around here you could take it back regardless of the condition
of the product. :()

--
If your name is No, I voted for you - more than once ...

On 11/10/10 2:33 PM, [email protected] wrote:
> On Wed, 10 Nov 2010 11:41:04 -0800 (PST), Hoosierpopi
> <[email protected]> wrote:
>
>>
>> Push. Squeaky wheels gret the grease.
>>
>
> Quacking ducks get shot!


You just take it in and return it. You don't have to kiss anyone's ass
or make a fuss. Walk up to the return counter and say, "I'd like to
return this."

If they ask you if you used it, it's not to give you a hard time about
returning it, it's so they know whether to put it back on the shelf or
on the clearance rack.

You don't even need a receipt. If the UPC scans in their system, they
will refund your money on a gift card at the lowest price it sold for in
the last 90 days.


--

-MIKE-

"Playing is not something I do at night, it's my function in life"
--Elvin Jones (1927-2004)
--
http://mikedrums.com
[email protected]
---remove "DOT" ^^^^ to reply

Mike Marlow wrote:

> Hoosierpopi wrote:
>
>>
>> Home Depot will take it back. You may need get a manager and tell him
>> "I do all my shopping here and have for years because you always deal
>> fairly with me when I had a problem. Here I simply purchased the wrong
>> thing and have no earthly need for it at it doesn't fit my tool."
>>
>
> Much easier than that. Just take it in and tell them you want to return
> it. Read the big sign right up over the returns counter.
>
>> They may, now, charge a ten (10%) percent re-stock fee - look at your
>> receipt - it tells you.
>>
>
> HD company policy is not to charge a returns (restock) fee.
>
>> Push. Squeaky wheels gret the grease.
>>
>> A few years back my wife and I looked at a Rubbermaid 7 x 7 shed with
>> a big sign declaring it was $347 or so. After checking Lowes down the
>> road (theirs was nearer six hundred) we returned to the order desk and
>> tried to buy it. They said they had no 7x7 shed at that price. After
>> checking, they asked if I had see the five hundred plus sticker on the
>> shelf, above.
>>
>> We replied, "We saw nothing on a shelf, we walked inside it."
>>
>> Long story short, I got it for the mis-marked price less ten-percent
>> for putting it on my new HD card. Ah, grease.
>
> That's standard practice for mismarked items as long as it is clear that
> the item was really mismarked and not a case of the wrong signage having
> been
> moved in front of a product. Usually it's easy to tell the difference
> because the signage has the sku number right on it. Not really a matter
> of squeaky wheel/grease though - just standard business practice.
>

Just the other day I went through the self check out line at HD and bought a
few items. When I realized I bought the wrong item I checked the receipt and
I was charged twice for it. When I went to return it and explain that
somehow I was charged for two of the same item but only received the one
they gave me money back on both. They trusted that I was telling the truth.
And the woman said I know you're in here all the time and don't think you
would try to burn us for 10.00. Next time I won't be in such a hurry not to
check the totals at check out. But it always seems I'm in a hurry when at
HD.

--
"You can lead them to LINUX
but you can't make them THINK"

Man. 2010.1 Spring
KDE4.4
2.6.33.5-desktop-2mnb

RonB wrote:

>
> I have never had HD refuse a return. We are rural and the nearest
> store is 30 miles away. It is not unusual to buy on the high side of
> our estimate quantity and return unneeded if necessary. I have also
> returned items in open plastic packages without questions. But, I
> open them carefully by popping the edges or slicing an edge,
> especially if there is doubt if usability.
>
> Regarding %$#% plastic packaging. The bastards who design that stuff
> should be required to spend their after-life eternity opening their
> products.......While impaled!
>
> RonB

Agreed, specially when most of us are all thumbs!

--
"You can lead them to LINUX
but you can't make them THINK"

Man. 2010.1 Spring
KDE4.4
2.6.33.5-desktop-2mnb

On 11/13/2010 4:45 PM, Larry Jaques wrote:
> On Fri, 12 Nov 2010 12:33:23 -0800, "CW"<[email protected]>
> wrote:
>
>>
>> "Rich"<[email protected]> wrote in message
>> news:[email protected]...
>>> Just the other day I went through the self check out line at HD and bought
>>> a
>>> few items.
>>
>> Now that they have convinced you to do their job for them, their next move
>> will be to convince people to just come in, give them their money and leave.
>
> I --== MUCH ==-- prefer to go through a self-checkout line because
> I'm a helluva lot faster than the idiot in front of me who needs 11
> price checks, can't find his coupons or ads for the sale prices he
> thought he saw, starts to write his check the minute AFTER the checker
> had rung up all 173 of his items, bought the wrong item for the sale,
> wants to add several items he didn't find--through the checker, etc.
>
> I make sure to look that every item I purchase has a usable SKU label,
> and that's a whole lot quicker than some checker trying to get the guy
> who's supposed to be in Hardware to check a price for her.
>
> I was in Lowes the other day and found 2 self-checks open while there
> were at least 5 people in each of the 4 checkered lines. It took me 2
> minutes to sail through, including checking that the machine rang up
> the correct price on everything.
>
> YMMV

If you want something done right...

--
"Even if your wife is happy but you're unhappy, you're still happier
than you'd be if you were happy and your wife was unhappy." - Red Green
To reply, eat the taco.
http://www.flickr.com/photos/bbqboyee/

"RonB" <[email protected]> wrote in message
news:a3c080cf-36c8-4076-8637-18025438d08e@g20g2000prg.googlegroups.com...
On Nov 8, 6:27 pm, Ivan Vegvary <[email protected]> wrote:
> HF MF (Oscillating multifunction tool) works great as mentioned in a
> previous post. BUT, went out and bought a Dremel half moon cutter to
> try the difference, and the tools do not interchange. Different hole
> pattern. I'm out $ 10. Don't know if I can take it back (Home Depot)
> since I totally destroyed the plastic packaging upon trying to open
> it.
> Be careful out there.
>
> Ivan Vegvary

I have never had HD refuse a return. We are rural and the nearest
store is 30 miles away. It is not unusual to buy on the high side of
our estimate quantity and return unneeded if necessary. I have also
returned items in open plastic packages without questions. But, I
open them carefully by popping the edges or slicing an edge,
especially if there is doubt if usability.

Regarding %$#% plastic packaging. The bastards who design that stuff
should be required to spend their after-life eternity opening their
products.......While impaled!

RonB

----------------------------------------------------------------------------------

I recall reading within the last year or so that Amazon.com was going to
require easy open from their vendors. Apparently packaging is one of their
most frequent complaints.

--
If your name is No, I voted for you - more than once ...

On Sat, 13 Nov 2010 14:45:30 -0800, Larry Jaques wrote:

> I --== MUCH ==-- prefer to go through a self-checkout line because I'm
> a helluva lot faster than the idiot in front of me who needs 11 price
> checks, can't find his coupons or ads for the sale prices he thought he
> saw, starts to write his check the minute AFTER the checker had rung up
> all 173 of his items, bought the wrong item for the sale, wants to add
> several items he didn't find--through the checker, etc.

I agree. But I usually go to the checkout stand nonetheless because I
consider self-checkout just another attempt to eliminate jobs and push
those expenses to the consumer.

Our library has a self checkout option. I don't use it either. Of
course there are far fewer problems with idiot customers at the
library :-).

I do use the self check-in at the library, but only because they give no
choice.

--
Intelligence is an experiment that failed - G. B. Shaw

Ivan Vegvary wrote:
>> Can you be more specific? I've used Dremel blades on my HF tool with
>> no problem.
>
> The Dremel blade has a large mounting hole in the center that is the
> same diameter as the HF. However the outer circle of 'locating holes'
> are on a smaller radius. I solved the problem by taking a tiny file
> and elongating the locating holes until they become slots. Only did 3
> holes 90° apart because the Dremel blade is not a full circle. Works
> fine, however no better - no worse then the HF blade. Just more
> expensive and smaller.
>

I was wondering about all the little holes on the HF blades I bought, as my HF
multi-tool seems to have no pins seating into them. It just has a nut to tighten
the blades on. Nothing engages into those holes.

On 11/15/10 4:30 PM, Hoosierpopi wrote:
> On Nov 12, 7:43 am, "Mike Marlow"<[email protected]>
> wrote:
>
> "Not really a matter of squeaky wheel/grease though - just standard
> business practice.
>>
>> -Mike-
>> [email protected]
>
> Mike:
>
> You were not there. It took nearly three hours over two visits(46 Mile
> Round trips X 2), conversations and phone calls with three "managers."
> And, yes, the SKU was on the BIG sign in the shed as were the
> dimensions in addition to the incorrect price.
>
> Butthey do NOT have a "re-stocking fee" per se.
>

I don't think he said that in reference to your shed issue.
I think he said it in the context of merchandise returns, in general.


--

-MIKE-

"Playing is not something I do at night, it's my function in life"
--Elvin Jones (1927-2004)
--
http://mikedrums.com
[email protected]
---remove "DOT" ^^^^ to reply

Josepi wrote:
> Get a professional to do it and then fix it up properly the way it should
> have been done, after the education.

You're screwing up the order of the replies. Hate to do it, but I have
to block you next time.


>
>
> "CW"<[email protected]> wrote in message
> news:[email protected]...
> Do it yourself while someone else gets paid for it.
>
>
> "Steve Turner"<[email protected]> wrote in message
> news:[email protected]...
>> If you want something done right...
>
>
>
>
>
>

Josepi wrote:
> <PLONK>
> again

Bye..enjoy your fun.

>
> "Bill"<[email protected]> wrote in message
> news:[email protected]...
> Josepi wrote:
>> Get a professional to do it and then fix it up properly the way it should
>> have been done, after the education.
>
> You're screwing up the order of the replies. Hate to do it, but I have
> to block you next time.
>
>
>>
>>
>> "CW"<[email protected]> wrote in message
>> news:[email protected]...
>> Do it yourself while someone else gets paid for it.
>>
>>
>> "Steve Turner"<[email protected]> wrote in message
>> news:[email protected]...
>>> If you want something done right...
>>
>>
>>
>>
>>
>>
>
>
>

On Tue, 16 Nov 2010 09:00:08 -0500, Mike Marlow wrote:

> On the more
> common front, plenty of regular consumers who do indeed purchase
> something for a one time use (power washer, chainsaw, tiller, etc.), use
> it and then return it with vague problem descriptions, or statements
> like "it just didn't seem to work right". They get their money back and
> they're happy - they got the job done they needed to do, with a
> convenient "tool rental" - only better because there was no rental fee.

I ran into that 20 years ago. I was talking to the manager of a sporting
goods store and he told me of all the people who bought a tent and
returned it after 2 weeks! I couldn't believe it. I've gotten a lot
more cynical since then - reality (and a 3 year part time stint at
Woodcraft) has forced me to.

--
Intelligence is an experiment that failed - G. B. Shaw

On Mon, 8 Nov 2010 16:27:18 -0800 (PST), Ivan Vegvary
<[email protected]> wrote:

>HF MF (Oscillating multifunction tool) works great as mentioned in a
>previous post. BUT, went out and bought a Dremel half moon cutter to
>try the difference, and the tools do not interchange. Different hole
>pattern.

Next time, you'll know to take the tool in with you when buying blades
if they're not HF brand.


>I'm out $ 10. Don't know if I can take it back (Home Depot)
>since I totally destroyed the plastic packaging upon trying to open
>it.
>Be careful out there.

The main method of plastic package removal is to use a set of utility
scissors.

They cut through it like cheese while leaving a returnable pack if the
contents are bogus. Now you know.

--
Happiness is not a station you arrive at, but a manner of traveling.
-- Margaret Lee Runbeck

On Wed, 10 Nov 2010 11:41:04 -0800 (PST), Hoosierpopi
<[email protected]> wrote:

>
>Push. Squeaky wheels gret the grease.
>

Quacking ducks get shot!

"Steve Turner" <[email protected]> wrote in message
news:[email protected]...
> If you want something done right...



Do it yourself while someone else gets paid for it.