To: dpb
"dpb" <[email protected]> wrote in message news:[email protected]...
> On 12/06/2014 8:22 AM, Doug Miller wrote:
>> Martin Eastburn<[email protected]> wrote in
>> news:TXugw.226231$Wc4.124624
>> @fx17.iad:
>>
>>> I think you are going over board.
>>
>> Huh?
>>>
>>> Stock isn't in one massive building on everything. Likely they had
>>> one in stock and the other 3 in remote stock. e.g. a store or another
>>> building in another state. So the order was in to the other site
>>> and thus money spent. Canceling when you did likely didn't go through
>>> since the three were on the way from a remote site.
>>
>> That in no way excuses charging $125 for freight after telling him
>> that shipping was free, or shipping one when he ordered four.
>
> Presuming the <0> shipping was a quote and not an incomplete order of
> shipping added but not estimated (and I've no doubt Bob at least _thought_
> it was a firm quote) I'll agree on the shipping.
>
> Partial shipping of in stock is pretty common with other backordered or
> shipped from alternate sites but that, too, _should_ be make apparent up
> front.
>
> I'm sorry to hear of the problems; I'm actually surprised as what dealings
> I've had w/ Woodcraft previously have been satisfactory. I'm sorry I
> apparently gave a recommendation to what isn't as good as thought; I'll
> refrain from doing so for them until have further direct evidence from now
> on...
>
> The lack of communication is, indeed, most surprisng aspect to me as that
> part when I have contacted them previously was always prompt, at least.
No worries dpb. Everybody has problems sometimes. The problem is this
order seems to have been fraught with multiple problems. None of them have
been dealt with well.
> --
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