"GeneT" <[email protected]> wrote in message
news:[email protected]...
> On Friday, December 5, 2014 3:57:10 PM UTC-10, Bob La Londe wrote:
>> Well, they charged me quite a lot for freight, but I never did get any
>> feedback from them. Last Friday I received an email saying they would
>> ship
>> on Monday. On Tuesday I received an email saying that I was going to be
>> charged actual freight and asked if would I like to cancel the order. I
>> said, "Yes. If the order has not shipped cancel the order." On
>> Thursday I
>> received a package from them with one (1) leaf. I ordered four (4).
>> Today
>> I checked my credit card information online and they finally changed the
>> authorization/hold to a charge for the price of all four (4) units plus
>> the
>> exorbitant shipping charge. I called customer service who said, sorry
>> can't
>> help you. We can have somebody call you on Monday. I tried repeatedly
>> to
>> communicate prior to today, and never got a call back or a any real
>> information about straightening it out. Everybody has problems, and
>> makes
>> mistakes, but its how often they have problems, and what they do about it
>> that makes the difference. One order, multiple problems (from my
>> perspective) and left hanging all week with little or no communication,
>> and
>> the little communication I received was inadequate or contradictory.
>>
>> To the guy who said I would have to try them to know. Well, now I know.
>>
>> To the folks who have local stores and say their counter people are
>> helpful... good for you. Just know if there is problem with their online
>> systems and shipping and order handling and customer service it might not
>> go
>> as well.
>>
>> Monday I'll call my credit card company.
>
> Bob,
> The problem might be that several years ago Woodcraft began featuring some
> products that ship directly from the manufacturer and not the Woodcraft
> warehouses.
Well, the ONE (1) unit out of FOUR (4) ordered and charged to my credit card
arrived from Woodcraft with a Woodcraft address. Maybe the just provided a
label for somebody else, but that seems unlikely. By the way, they have now
added a $150 per unit "Handling / Freight (per item)" to the listing for the
item on their website. I have no idea if I will ever receive the other
three (3) units from Woodcraft. I did finally receive a response from them
today though. All it said was we regularly charge $150 freight for that
item, and we will take you off our SPAM list. Please give it a couple days
to take affect. Nothing about making the balance charged right or shipping
the other three units. They did say if I call and give them my credit card
number again they will credit me the $11 for ordering two units. ROFL.
I did order a couple from somebody else, (Acme Tools Inc - Ebay) so I can
atleast move forward on my project. Price for two (2) including shipping
was $196.00. Tracking was provided the day it was ordered. Tracking shows
it was picked up the next day. I highly doubt I'll buy from Woodcraft
again. Certainly the odds of an on-line purchase from me are slim.
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