Had a bit of trouble with my Comcast modem. Had to reset it once or
twice a day. Called Comcast and they said they'd been having line
problems and it would be fixed shortly. It wasn't.
After 2 weeks or more of this I called Comcast again. Still got India
but this time they told me my modem had been obsoleted by their upgrade
and I needed to exchange it.
Got on the website and found the only service center was about 10-12
miles away right through the middle of downtown traffic. I thought that
couldn't be right so I called India again the next morning. Yep, that
was my only choice.
So my wife and I drove up there Friday and found an empty building with
lots of construction going on. There happened to be a Comcast exec in
the parking lot and he informed us the "new" service center wouldn't open
till Monday. He apologized for the mistake.
So we had to go to their main office. Somewhat difficult to get to
because of our screwy streets (a river runs through it) but at least no
10 miles the other way.
Arrived to the usual "take a number" melee with lots of people waiting
and only 3 of 8 work stations occupied. After 15-20 minutes my number
was called and I went to exchange the modem. The woman asked how I was
doing and I explained I'd just been on a wild goose chase to a non-
existent office. In her best chirpy manner she responded "Well, at least
now you know where the new service center will be".
No, I didn't kill her, although it did cross my mind.
On Mon, 11 Aug 2014 05:53:42 -0400, Ed Pawlowski <[email protected]> wrote:
>On Mon, 11 Aug 2014 01:26:03 +0000 (UTC), Larry Blanchard
><[email protected]> wrote:
>
>>Had a bit of trouble with my Comcast modem.
>
>> The woman asked how I was
>>doing and I explained I'd just been on a wild goose chase to a non-
>>existent office. In her best chirpy manner she responded "Well, at least
>>now you know where the new service center will be".
>>
>>No, I didn't kill her, although it did cross my mind.
>
>I think at least a smack in the head would have been appropriate.
>
>ATT is "upgrading" to U-Verse and now my network printer won't work on
>the network. Hours on the phone with tech support is fruitless. They
>sent me a new modem and not only did my printer not work, neither did
>my phone.
When we went with Uverse (anything to get away from Comcraptic's TV
service), the wifi on my existing router (n) was faster than the wifi
on their router (g) so I just plugged my router into theirs (RJ45
cable), tweaked my router's configuration and have had no problems
with my one wired network printer or the two wireless network
printers. Now have five wireless IP cameras online and plan to add a
couple more (all the cameras are wired/wireless capable so could go
hard-wired if needed for security).
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On Mon, 11 Aug 2014 01:26:03 +0000 (UTC), Larry Blanchard
<[email protected]> wrote:
>Had a bit of trouble with my Comcast modem.
> The woman asked how I was
>doing and I explained I'd just been on a wild goose chase to a non-
>existent office. In her best chirpy manner she responded "Well, at least
>now you know where the new service center will be".
>
>No, I didn't kill her, although it did cross my mind.
I think at least a smack in the head would have been appropriate.
ATT is "upgrading" to U-Verse and now my network printer won't work on
the network. Hours on the phone with tech support is fruitless. They
sent me a new modem and not only did my printer not work, neither did
my phone.
On 8/10/2014 7:26 PM, Larry Blanchard wrote:
> Had a bit of trouble with my Comcast modem. Had to reset it once or
> twice a day. Called Comcast and they said they'd been having line
> problems and it would be fixed shortly. It wasn't.
>
> After 2 weeks or more of this I called Comcast again. Still got India
> but this time they told me my modem had been obsoleted by their upgrade
> and I needed to exchange it.
>
> Got on the website and found the only service center was about 10-12
> miles away right through the middle of downtown traffic. I thought that
> couldn't be right so I called India again the next morning. Yep, that
> was my only choice.
>
> So my wife and I drove up there Friday and found an empty building with
> lots of construction going on. There happened to be a Comcast exec in
> the parking lot and he informed us the "new" service center wouldn't open
> till Monday. He apologized for the mistake.
>
> So we had to go to their main office. Somewhat difficult to get to
> because of our screwy streets (a river runs through it) but at least no
> 10 miles the other way.
>
> Arrived to the usual "take a number" melee with lots of people waiting
> and only 3 of 8 work stations occupied. After 15-20 minutes my number
> was called and I went to exchange the modem. The woman asked how I was
> doing and I explained I'd just been on a wild goose chase to a non-
> existent office. In her best chirpy manner she responded "Well, at least
> now you know where the new service center will be".
>
> No, I didn't kill her, although it did cross my mind.
>
Buy your own up-to-date modem, return Comcast's, and stop paying them
monthly modem rental. That's what I did, and because the one I bought
was better than theirs, I noticed an immediate and significant download
speed. It cost me about $120 up front, but the $8/m I no longer pay
Comcast paid for the modem.
"G. Ross" wrote:
> A&TT is pretty poor.
-------------------------------------------------
A few years ago changed my mother's LD service away from AT&T
in what I thought was a simple procedure.
Checked the next day and AT&T was again my mother's LD carrier.
ATT&T in some far off distant land had "slammed" her account switching
her LD service back to AT&T.
Had to go thru the whole process again.
Needless to say, AT&T shall NEVER be a supplier again.
Lew
> Comcast
> has a pretty long list of brands/models that they've tested and will
> support, so it's a very good idea to buy one that's on the list.
> Otherwise, they might try to claim it's not their fault when something
> doesn't work.
I get sick of people who jump to the first thing that is not under their
control to blame for problems, when they haven't even tried to fix the
problem. A few years ago I worked in a large corporation department that was
responsible for printing and stationery and photocopiers. Boy, people love
to complain about photocopiers, but when you get the serviceman complaining
that he cannot fix the machine because we were using the wrong paper --
according to him ONLY Xerox paper would work, and we did not use Xerox
paper.
When we signed the contract for about 50 copiers Xerox agreed that we could
supply our own paper which we bought from a large paper wholesale company to
the tune of over ton of paper per week. The copiers were installed in our
head office, remote offices around the city and in other cities in the
region. When they needed paper we would have our wholesaler drop ship paper
to their office. This same paper was used in all 50 machines with no
problems and in all the local printers as well.
One distant office had a lot of problems with one of their copiers, the
serviceman was called, and immediately blamed the paper. So the local people
who believed him called us and had him speak to us about the "substandard
paper" we were supplying. After his rant, we calmly informed him that we
were experts in paper, and we even service the Xerox machines ourselves, in
our building, and that the paper we sent to the remote office was the same
paper that successfully worked in all 49 other machines. We suggested that
he service the paper path in the copier and replace any parts causing
problems because the paper was not the cause, or we will have to call the
Xerox district manager in charge of service for the region if he could not
make it work.
He made it work. Now that I am retired I wish I had such power over the
cable/telephone companies as I had over the photocopier servicemen.
On 2014-08-11, Just Wondering <[email protected]> wrote:
> Buy your own up-to-date modem, return Comcast's, and stop paying them
> monthly modem rental. That's what I did, and because the one I bought
> was better than theirs, I noticed an immediate and significant download
> speed. It cost me about $120 up front, but the $8/m I no longer pay
> Comcast paid for the modem.
And $120 is pretty high end (fancy built in WiFi, firwall and Ethernet
switch, perhaps?). If all you want is a modem, you can get a good
solid DOCSIS 3.0 modem for $50, and a high-end one for $90. Comcast
has a pretty long list of brands/models that they've tested and will
support, so it's a very good idea to buy one that's on the list.
Otherwise, they might try to claim it's not their fault when something
doesn't work.
--
Grant Edwards grant.b.edwards Yow! Hmmm ... a CRIPPLED
at ACCOUNTANT with a FALAFEL
gmail.com sandwich is HIT by a
TROLLEY-CAR ...
On 2014-08-11, [email protected] <[email protected]> wrote:
> On Mon, 11 Aug 2014 16:38:26 +0000 (UTC), Larry Blanchard
><[email protected]> wrote:
>
>>On Mon, 11 Aug 2014 05:35:01 -0600, Just Wondering wrote:
>>
>>> Buy your own up-to-date modem, return Comcast's, and stop paying them
>>> monthly modem rental.
>>
>>But then I'd have had to buy a new one because mine was obsolete. I
>>probably still would have saved money, but not as much as it sounds.
>
> $8/month = $96/year. If you replace the modem yearly for $90, you've
> still saved $6. If you only replace it every 2 or 3 years (much more
> likely), you have serious steak money ;-)
Once upgraded from DOCSIS 2 to DOCSIS 3, things aren't going to change
for a long time. DOCSIS 3.0 was released 8 years ago, and some
providers are just starting drop support for DOCSIS 2 modems. Some are
just starting trials with DOCSIS 3.0.
There's supposed to be cross-version compatibility in both directions
across all versions of DOCSIS, so I'm not sure exactly what they're
doing that results in "required" modem upgrades, but I have a feeling
that having old modems out there is somehow cutting into profits.
--
Grant Edwards grant.b.edwards Yow! I guess it was all a
at DREAM ... or an episode of
gmail.com HAWAII FIVE-O ...
On Mon, 11 Aug 2014 16:38:26 +0000 (UTC), Larry Blanchard
<[email protected]> wrote:
>On Mon, 11 Aug 2014 05:35:01 -0600, Just Wondering wrote:
>
>> Buy your own up-to-date modem, return Comcast's, and stop paying them
>> monthly modem rental.
>
>But then I'd have had to buy a new one because mine was obsolete. I
>probably still would have saved money, but not as much as it sounds.
$8/month = $96/year. If you replace the modem yearly for $90, you've
still saved $6. If you only replace it every 2 or 3 years (much more
likely), you have serious steak money ;-)
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Ed Pawlowski wrote:
> On Mon, 11 Aug 2014 01:26:03 +0000 (UTC), Larry Blanchard
> <[email protected]> wrote:
>
>>Had a bit of trouble with my Comcast modem.
>
>> The woman asked how I was
>>doing and I explained I'd just been on a wild goose chase to a non-
>>existent office. In her best chirpy manner she responded "Well, at least
>>now you know where the new service center will be".
>>
>>No, I didn't kill her, although it did cross my mind.
>
> I think at least a smack in the head would have been appropriate.
>
> ATT is "upgrading" to U-Verse and now my network printer won't work on
> the network. Hours on the phone with tech support is fruitless. They
> sent me a new modem and not only did my printer not work, neither did
> my phone.
I got sucked in on UVerse for internet and telephone for $67/mo.
After a year it went up to $92. It worked ok but when the power goes
out at night that loud beep every 10 seconds drives one crazy.
Getting hold of a live person takes forever, then they have an accent
worse than mine. They promised to go back to the $67 rate but it
never happened. A&TT is pretty poor.
--
GW Ross
Gone crazy, be back later, please
leave message
On Mon, 11 Aug 2014 09:40:37 -0400, "G. Ross" <[email protected]>
wrote:
>Ed Pawlowski wrote:
>> On Mon, 11 Aug 2014 01:26:03 +0000 (UTC), Larry Blanchard
>> <[email protected]> wrote:
>>
>>>Had a bit of trouble with my Comcast modem.
>>
>>> The woman asked how I was
>>>doing and I explained I'd just been on a wild goose chase to a non-
>>>existent office. In her best chirpy manner she responded "Well, at least
>>>now you know where the new service center will be".
>>>
>>>No, I didn't kill her, although it did cross my mind.
>>
>> I think at least a smack in the head would have been appropriate.
>>
>> ATT is "upgrading" to U-Verse and now my network printer won't work on
>> the network. Hours on the phone with tech support is fruitless. They
>> sent me a new modem and not only did my printer not work, neither did
>> my phone.
>
>I got sucked in on UVerse for internet and telephone for $67/mo.
>After a year it went up to $92. It worked ok but when the power goes
>out at night that loud beep every 10 seconds drives one crazy.
>Getting hold of a live person takes forever, then they have an accent
>worse than mine. They promised to go back to the $67 rate but it
>never happened. A&TT is pretty poor.
There's a mute switch on the front of the power unit for the Uverse
router we have. Take a closer look at yours.
I have a half dozen other UPS units in the house, so what's one more
beep?
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On 8/11/2014 4:53 AM, Ed Pawlowski wrote:
> On Mon, 11 Aug 2014 01:26:03 +0000 (UTC), Larry Blanchard
> <[email protected]> wrote:
>
>> Had a bit of trouble with my Comcast modem.
>
>> The woman asked how I was
>> doing and I explained I'd just been on a wild goose chase to a non-
>> existent office. In her best chirpy manner she responded "Well, at least
>> now you know where the new service center will be".
>>
>> No, I didn't kill her, although it did cross my mind.
>
> I think at least a smack in the head would have been appropriate.
>
> ATT is "upgrading" to U-Verse and now my network printer won't work on
> the network. Hours on the phone with tech support is fruitless. They
> sent me a new modem and not only did my printer not work, neither did
> my phone.
>
When we built our new home in the fall of 2010 our new neighborhood had
Uverse and we gave it a try over what we were using, DirecTV. We
switched back to DirecTV. And while DirecTV has been in partnership
with ATT and in the process of being bought by ATT the actual bang for
your buck is pretty reasonable and predictable,
We had every thing Uverse and ended up hating it the longer we were on
it. If the Uverse service is down, everything connected, TV, Telehpone,
Internet, is down too. If you have a DVR your recorded shows will not
work either. The Uverse idea is fatally flawed and operates way too
much like cable.