Life is sweet when the unexpected happens. I've had a Jointech system for
several years -- and yes, I really do like it -- but last week I dropped the
fence feather board and broke one of the nylon bolts. I sent an email to
Jointech customer support asking if they could help me with a replacement --
fully expecting to pay an inflated price. I was somewhat disappointed that
I didn't get a response to my request, but given the service level of some
companies these days, was not terribly surprised. Then came today's mail
and yep, there was the needed nylon bolt -- along for an invoice saying
there was no charge. Makes my whole day!
"Herbert Robinson" <[email protected]> wrote in message
news:vr1eb.27258$gv5.20794@fed1read05...
> Life is sweet when the unexpected happens. I've had a Jointech system for
> several years -- and yes, I really do like it -- but last week I dropped the
> fence feather board and broke one of the nylon bolts. I sent an email to
> Jointech customer support asking if they could help me with a replacement --
> fully expecting to pay an inflated price. I was somewhat disappointed that
> I didn't get a response to my request, but given the service level of some
> companies these days, was not terribly surprised. Then came today's mail
> and yep, there was the needed nylon bolt -- along for an invoice saying
> there was no charge. Makes my whole day!
>
>
I've always found their service to be outstanding!
On one order, there was a line item for $100 off labeled as an unadvertised special.
Myx - happy Jointech owner
>
>"Herbert Robinson" <[email protected]> wrote in message
>news:vr1eb.27258$gv5.20794@fed1read05...
>> Life is sweet when the unexpected happens. I've had a Jointech system for
>> several years -- and yes, I really do like it -- but last week I dropped
>the
>> fence feather board and broke one of the nylon bolts. I sent an email to
>> Jointech customer support asking if they could help me with a replacement
>--
>> fully expecting to pay an inflated price. I was somewhat disappointed that
>> I didn't get a response to my request, but given the service level of some
>> companies these days, was not terribly surprised. Then came today's mail
>> and yep, there was the needed nylon bolt -- along for an invoice saying
>> there was no charge. Makes my whole day!
I like mine.
Just keep up with their latest systems, 'cause if they discontinue yours, they
don't have parts for it. Tom, engineering away.
Someday, it'll all be over....