UPS does it again (or fails to do it)

On Nov 14, 7:52 pm, "J. Clarke" <[email protected]> wrote:
> Ordered some sanding belts from Klingspor. According to UPS they were
> delivered today. [snipped for brevity]

I order a lot of stuff from the US. I always ask for USPS. Some
distributors don't like to ship USPS, becuase "there is no tracking".
Well, guess what? There is virtually no tracking with UPS either.
Purolator is a bit better, DHL works for me, if somebody pre-pays the
shipping. CanPar is cool as long as one ships within Kanuckistan.
*buffing my fingernails on my lapel*..well...of course LEE VALLEY
happens to be a 'local' shipment.

J. Clarke wrote:
> Ordered some sanding belts from Klingspor. According to UPS they were
> delivered today. I don't know where to because it wasn't _here_. So called
> the 800 number. It's now computerized and no way to report a failed
> delivery. So tried the Web site, for which I had to sign up, log in, and
> give them an email address, after which they tell me that I can't report a
> lost package.
>
> Hey, OSAMA. UPS!!!!

I feel your pain.. I despise those phone trees. Thanks to those that
posted the "get human" database.

I got a bill from a hospital that wasn't itemized or anything.. No
indication of what family member it was (just had my name, and I know
it wasn't me)..I tried to call to inquire.. After going about 10 deep
in prompts with no way to find a human, I just hung up. After it got
sent to a collection agency, I called the agency and told them I'd pay
for it as soon as I got an itemized bill telling me what it's for. They
told me to call the hospital. I said "If you don't have a copy of the
bill to send me, then YOU call the hospital".. Never heard from either
of them since. I still don't know if it was a legit bill or not, but
I'm not going to send anyone money without an explanation.

Toller wrote:
> That used to be true. Now they just ask if you need the menu read again.
> If you ignore that, they hang up.
> Punching zero used to work also, but no more.

Another thing you may want to try (lol, you may have already tried it)
is to yell profanity into the phone. I'm not making this up. Some
call center computers now have voice recognition software designed to
listen for key words like this, then send you to a human.

I confess that I once wrote call center software. Please forgive me.

brian

George Max wrote:
> On Thu, 16 Nov 2006 07:25:04 GMT, Brian Henderson
> <[email protected]> wrote:
>
> >
> >Yeah, UPS is a constant problem for me. For some reason, every time
> >UPS delivers here, they take it to some other house on another street
> >with another number
> >
> >UPS has no explanation for their constant messups.
>
> I do. It's a low IQ.
>
> That and they're the biggest package delivery, they don't have to care
> that their service is very poor. They've become what everyone used to
> (or still does) make fun of the USPS for.

I recall it being explained to me that the UPS had a contract
with its employees such that after a certain period of full-time
employees would only become Union members after a
(60 day?) probabtionary perios. Consequently, UPS routinely
discharged new employees after 59 days.

So among other problems, UPS has a lot of empoyees with
very little experience.

--

FF

George wrote:
> "Bill in Detroit" <[email protected]> wrote in message
> news:[email protected]...
> > George Max wrote:
> >> On 19 Nov 2006 11:43:56 -0800, [email protected] wrote:
> >>
> >>> I recall it being explained to me that the UPS had a contract
> >>> with its employees such that after a certain period of full-time
> >>> employees would only become Union members after a
> >>> (60 day?) probabtionary perios. Consequently, UPS routinely
> >>> discharged new employees after 59 days.
> >>>
> >>> So among other problems, UPS has a lot of empoyees with
> >>> very little experience.
> >>
> >>
> >> That'd be bad for any company.
> >
> > There are a LOT of little machines shops known collectively as "89 day"
> > shops.
> >
> > The insurance kicks in on the 90th day ... but you won't be there to see
> > it happen.
> >
>
> Like 89 days is still temporary duty, while ninety or more is a deployment.
> BTDT.
>
> Not to disparage, but how much skill does it take to pitch a package marked
> "Fragile" onto a porch? It's not experience but attitude. As the man
> says, when you try to motivate with money, you get people who are motivated
> only by money. Probationary period is to determine if they have enough
> pride in themselves to be a credit to your business.

It should be. OTOH if the employee knows that management has already
decided to boot him on day 59, that _might_ adversly affect his
attitude,
especially on day 58.

>
> My regular guy on the brown truck of the last six-ten years always has a
> smile, two dog biscuits and the package ready when he pulls up. In summer
> he loves a short iced tea before continuing. No sugar.

My regular guy has been great too. He once eschewed dropping
off a package because it was raining and came back later in
the same day. He also was very careful with an overpacked box
(antique woodworking tools are heavy) that had split open in
shipping.

--

FF

Bill in Detroit wrote:

>
>
> BTW ... since I don't observe Christmas ... what is an appropriate tip
> and timing for the UPS guy? He's going out on a (short) limb for me ...
> I'd like to recognize and reward that.
>

Well I'm not inclined to tip delivery people especially since I
came home early to celebrate Christmas Eve and found my
wife in bed with the mailman. After booting him out of the
second story window I confronted my wife, who claimed it
was *my idea*!

"What the hell are you talking about, I shouted! "I hated that
guy even before today, he's the worse mailman we ever had!"
"Well", she replied, When I asked you how we should tip
him you said 'Screw him--give him a dollar.'"

--

MS

B A R R Y wrote:
> On Fri, 17 Nov 2006 07:00:36 -0500, "Brent Beal" <[email protected]>
> wrote:
>
> >When I first started using map blast or map quest, I would type in my
> >address and it would show my house one block north than it was. Maybe they
> >use those for directions, or their GPS system is screwed!
>
> Or the map that is the source for much of the software is wrong.
>
> I live in an area where streets have changed in the last 15-20 years.
> Many mapping software products, as well as commercial paper maps,
> reflect the roads as originally approved, not necessarily as built.

Not necessarily the roads as approved either.

I once entered several different Beltsville, MD addresses into
Mapquest and they all returned the same map location.
Evidently there is, or was, a default location for addresses
not located, and no warning to the user that the software had
failed to find the actual location. That is an absolutely terrible
and irresponsible way to write software.

It's like make making an oral thermometer that reads
98.6 when it fails.

--

FF

George wrote:
> "bf" <[email protected]> wrote in message
> news:[email protected]...
> > I got a bill from a hospital that wasn't itemized or anything..
> >
>
> ...
>
> What I like is the itemized portion of the invoice is printed, not with the
> date the service was allegedly rendered, which might allow me to
> cross-check, but with the date it was billed. With so much opportunity for
> fraud, is it any wonder there's so much out there?

I have been told that the typical contract between a hospital or doctor
and the contractor that handles their billing specifies that the
billing
agency receives a percentage of what they bill, NOT a percentage
of what the service provider receives, not even a percentage of
what the patient _should_ have been billed.

IOW, not only is there rampant opportunity, there is also
ample motive for fraud, and the doctor or hospital is a victim,
along with the patient.

--

FF

Brent Beal wrote:
> "bf" <[email protected]> wrote in message
> news:[email protected]...
> >
> for. They
> > told me to call the hospital. I said "If you don't have a copy of the
> > bill to send me, then YOU call the hospital".. Never heard from either
> > of them since. I still don't know if it was a legit bill or not, but
> > I'm not going to send anyone money without an explanation.
> >
>
> Did you happen to check your credit after that?

My credit score is good enough to take a few hits from stuff like that.
(over 800). Not really
worried about it, but you're right, that's the downside of that
strategy.

Howdy!

In article <[email protected]>,
Robatoy <[email protected]> wrote:
>
>
>On Nov 14, 7:52 pm, "J. Clarke" <[email protected]> wrote:
>> Ordered some sanding belts from Klingspor. According to UPS they were
>> delivered today. [snipped for brevity]
>
>I order a lot of stuff from the US. I always ask for USPS. Some
>distributors don't like to ship USPS, becuase "there is no tracking".
>Well, guess what? There is virtually no tracking with UPS either.

Delivery confirmation is a half a buck. It gives you a tracking
number and provides a measure of accountability along with a sticker
on the parcel that shows that someone is paying attention.

yours,
Michael


--
Michael and MJ Houghton | Herveus d'Ormonde and Megan O'Donnelly
[email protected] | White Wolf and the Phoenix narrowwares
Bowie, MD, USA | http://whitewolfandphoenix.com
Proud member of the SCA Internet Whitewash Squad

"Al" <[email protected]> writes:

>The true meaning of UPS


>ULTRA POOR SERVICE = UPS
>REALY POOR SERVICE = RPS

RPS is now Fedex Ground. Fedex bought RPS after the big UPS strike to
better compete with UPS.

Brian Elfert

George Max wrote:
> On 19 Nov 2006 11:43:56 -0800, [email protected] wrote:
>
>> I recall it being explained to me that the UPS had a contract
>> with its employees such that after a certain period of full-time
>> employees would only become Union members after a
>> (60 day?) probabtionary perios. Consequently, UPS routinely
>> discharged new employees after 59 days.
>>
>> So among other problems, UPS has a lot of empoyees with
>> very little experience.
>
>
> That'd be bad for any company.

There are a LOT of little machines shops known collectively as "89 day"
shops.

The insurance kicks in on the 90th day ... but you won't be there to see
it happen.

Bill

[email protected] wrote:

>> My regular guy on the brown truck of the last six-ten years always has a
>> smile, two dog biscuits and the package ready when he pulls up. In summer
>> he loves a short iced tea before continuing. No sugar.
>
> My regular guy has been great too. He once eschewed dropping
> off a package because it was raining and came back later in
> the same day. He also was very careful with an overpacked box
> (antique woodworking tools are heavy) that had split open in
> shipping.
>

My regular guy (following a conversation regarding same) will leave
smaller packages in my storm door and larger ones under my picnic table
(with a note to that effect on my front door) no matter what the
shipping instructions say. He should be by tomorrow with a t-track
section for a bandsaw table rail.

I live in an area where, apparently, they are instructed not to do this
due to risk of theft.

But the UPS station is 5 miles away in an even worse neighborhood where
I'd rather not go after dark ... and those trucks don't get unloaded
again until after dark. I used to work a couple buildings away from the
UPS station and I consider the risk of assault and carjacking at the UPS
station to be much higher than the risk of theft from my porch.

So, since I work at home and am a fairly frequent recipient, he and I
have had a chance to discuss matters and arrive at a working agreement
that works for both of us.

But there's nothing he can do for me until the package gets on his
truck. Nothing at all.


BTW ... since I don't observe Christmas ... what is an appropriate tip
and timing for the UPS guy? He's going out on a (short) limb for me ...
I'd like to recognize and reward that.

Bill

George wrote:

> How can you tell an oral from a rectal ... nevermind.

The taste.

LRod wrote:

> Why not kill two birds with one stone? Buy him an aluminum pole (I
> find tinsel distracting). Teach him about Festivus. The two birds?
> One: you bought him a gift. Two: we get another convert to Festivus.
>
> Then you can proceed to the airing of grievances...
>

Why would I put an aluminum pole in his hands and then complain? Timing,
I am told, is everything. It seems wisest to complain while -I- am still
in possession of the pole. ;-)

In article <[email protected]>, J. Clarke
<[email protected]> wrote:

> Ordered some sanding belts from Klingspor. According to UPS they were
> delivered today. I don't know where to because it wasn't _here_. So called
> the 800 number. It's now computerized and no way to report a failed
> delivery. So tried the Web site, for which I had to sign up, log in, and
> give them an email address, after which they tell me that I can't report a
> lost package.
>
> Hey, OSAMA. UPS!!!!

With any automated phone system, if there isn't an option you like,
just do nothing and hang on the line. Odds are good you'll be switched
to a human being.

On Sat, 18 Nov 2006 21:26:40 GMT, "Al" <[email protected]> wrote:

>The true meaning of UPS
>

It's pronounced "Oops!" <G>

[email protected] wrote:
>
> In article <[email protected]>,
> George Max <[email protected]> wrote:
> >On Thu, 16 Nov 2006 07:25:04 GMT, Brian Henderson
> ><[email protected]> wrote:
> >
> >>
> >>Yeah, UPS is a constant problem for me. For some reason, every time
> >>UPS delivers here, they take it to some other house on another street
> >>with another number
> >>
> >>UPS has no explanation for their constant messups.
> >
> >I do. It's a low IQ.
> >
> >That and they're the biggest package delivery, they don't have to care
> >that their service is very poor. They've become what everyone used to
> >(or still does) make fun of the USPS for.
> >
>
> Yeah, let me cry in the beer too. Finally decided to get broadband
> at home, ordered DSL package from Verizon. Verizon ships the modem to
> the buyer. Sometime yesterday, while SWMBO was home, UPS, without
> ringing the bell or knocking, left the torn, partially crushed
> package in front of our house... IN THE RAIN!
>
> I must say that Verizon was very sympathetic and said they would send
> out another right away. The CSR I spoke to said she hears stuff like
> this all the time. I asked why they continue to use UPS and was told
> that she wonders why too!
> --
> A man who throws dirt loses ground.
>
> Larry Wasserman - Baltimore Maryland - [email protected]

I've avoided UPS like the plague they are ever since they delivered a
small package marked "Fragile" to a second floor balcony with no stairs
to it and a 4' high railing around it in the middle of winter. I found
said package under several inches of snow a couple days later,
fortunately it wasn't really that fragile.

Lately I've become a fan of USPS Priority Mail flat rate boxes. I've
also always had good results with FedEx, DHL and even a few no-name
outfits used by MSC.

Pete C.

In article <[email protected]>, "brianlanning" <[email protected]> wrote:

>Another thing you may want to try (lol, you may have already tried it)
>is to yell profanity into the phone. I'm not making this up. Some
>call center computers now have voice recognition software designed to
>listen for key words like this, then send you to a human.

ROTFL!

I recently needed to speak to a UPS customer service rep about an
out-of-the-ordinary problem that didn't match any of the system's canned
prompts. Here's how the conversation went:

[Voice-recognition system -- pleasant but slightly condescending female voice]
Thank you for calling UPS. What would you like to do? You can say 'track a
package', 'send a package' --

[I interrupt] Speak to a human being.

[VRS, puzzled tone] I'm sorry, I didn't quite get that. You can say 'track a
package' --

[I interrupt again] Talk to a human.

[VRS] I'm sorry, I didn't quite get that. You can say 'track a package' --

[me, louder, irritated] Talk to a human!

[VRS] I'm sorry, I didn't quite get that. You can say --

[me, exasperated] F**K YOU!!

[VRS] One moment, and I'll connect you to an agent.

[helpless laughter barely contained before the real-live human being came on
the line]

--
Regards,
Doug Miller (alphageek at milmac dot com)

It's time to throw all their damned tea in the harbor again.

On Thu, 16 Nov 2006 07:25:04 GMT, Brian Henderson
<[email protected]> wrote:

>
>Yeah, UPS is a constant problem for me. For some reason, every time
>UPS delivers here, they take it to some other house on another street
>with another number
>
>UPS has no explanation for their constant messups.

I do. It's a low IQ.

That and they're the biggest package delivery, they don't have to care
that their service is very poor. They've become what everyone used to
(or still does) make fun of the USPS for.

"Leon" wrote in message

> getting. The guy could not believe that I wanted to cancel their
> "Platinum" card. He was not going to let me cancel.
> Finally I told him to listen, I held the phone next to the paper shredder
> and dropped the card in. I then asked him if he was on the same page as
I.
> ;~)

That usually a pretty good ploy with Discover ... they generally immediately
try lower said interest rate on balance transfers and kick up your limit a
few thou when threatened thusly.

--
www.e-woodshop.net
Last update: 10/29/06

On Tue, 14 Nov 2006 19:52:38 -0500, "J. Clarke"
<[email protected]> wrote:

>Ordered some sanding belts from Klingspor. According to UPS they were
>delivered today. I don't know where to because it wasn't _here_. So called
>the 800 number. It's now computerized and no way to report a failed
>delivery. So tried the Web site, for which I had to sign up, log in, and
>give them an email address, after which they tell me that I can't report a
>lost package.
>
>Hey, OSAMA. UPS!!!!
>

My heroes. Good luck with your package. You're gonna need it.

On Wed, 15 Nov 2006 11:56:22 GMT, "rthomps9"
<[email protected]> wrote:

>Last Christmas UPS said they delivered something to my front door (ended up
>being my neighbor's door) but couldn't/wouldn't deal with it. Called Amazon
>and they overnighted another package after explaining that UPS didn't
>deliver to me and it was a present. Amazon really came through, UPS on the
>other hand consistently can't read address numbers or deliver to the correct
>house.

Yeah, UPS is a constant problem for me. For some reason, every time
UPS delivers here, they take it to some other house on another street
with another number first and I have to call and complain and get the
runaround to have them go pick it up. It's faster for me to just go
over and pick it up myself, I just gave the people who live there my
number and they call whenever UPS messes up. I'll probably make them
a nice plate of cookies for Christmas for being such good sports about
it.

UPS has no explanation for their constant messups.

On Fri, 17 Nov 2006 01:49:33 -0600, [email protected] ()
wrote:

>

The only packages UPS has ever delivered to me in pristine condition
are items from Dell computer. Those boxes looked absolutely brand
new, just like they left their assembly line.

I think Dell must kick UPS's asses pretty hard to get that kind of
service.

The printer that came with my last computer is a different story.
It's an HP, ordered with the Dell computer (before Dell switched to
their own printers) and that printer box was printed with all kinds of
colorful HP graphics. That box appears to have been left on a wet
floor and out in the rain. It's a very good thing that HP packed that
printer in a plastic bag in that box.

"Brent Beal" <[email protected]> wrote in message
news:[email protected]...
>
> "bf" <[email protected]> wrote in message
> news:[email protected]...
>>
> for. They
>> told me to call the hospital. I said "If you don't have a copy of the
>> bill to send me, then YOU call the hospital".. Never heard from either
>> of them since. I still don't know if it was a legit bill or not, but
>> I'm not going to send anyone money without an explanation.
>>
>
> Did you happen to check your credit after that?
>

I would advise the same.

My wife and I had to have a sewer company come out on a Sunday one weekend
to fix a backed up sewer line. The person that answered the phone said that
the charge for emergencies was $200/hr plus a $75 trip charge. We had no
choice and they showed up and in 20 minutes they had the line unclogged. We
were expecting a bill for $200+. When we got it it was for $475. The person
that answered the phone neglected to tell us that there was a 2 hour minimum
charge. We got nowhere with the company and I paid what I thought was
reasonable ($225). They sent us to collections and when the collector called
I explained the story to him. The next week was the same story, new
collector, explanation, and then nothing. Well I thought it was over and 8
months later I was trying to get a car loan and low and behold they had
turned it over to the credit bureau as Non-Payment.

I finally was victorious as they took me to court and I won. They had to
remove it from my credit but it took almost 18 months.

Allen

"J. Clarke" <[email protected]> wrote in message
news:[email protected]...
> Ordered some sanding belts from Klingspor. According to UPS they were
> delivered today. I don't know where to because it wasn't _here_. So
> called the 800 number. It's now computerized and no way to report a
> failed delivery. So tried the Web site, for which I had to sign up, log
> in, and give them an email address, after which they tell me that I can't
> report a lost package.
>
> Hey, OSAMA. UPS!!!!

Last Christmas UPS said they delivered something to my front door (ended up
being my neighbor's door) but couldn't/wouldn't deal with it. Called Amazon
and they overnighted another package after explaining that UPS didn't
deliver to me and it was a present. Amazon really came through, UPS on the
other hand consistently can't read address numbers or deliver to the correct
house.

Call the original vendor.

In article <[email protected]>,
George Max <[email protected]> wrote:
>On Thu, 16 Nov 2006 07:25:04 GMT, Brian Henderson
><[email protected]> wrote:
>
>>
>>Yeah, UPS is a constant problem for me. For some reason, every time
>>UPS delivers here, they take it to some other house on another street
>>with another number
>>
>>UPS has no explanation for their constant messups.
>
>I do. It's a low IQ.
>
>That and they're the biggest package delivery, they don't have to care
>that their service is very poor. They've become what everyone used to
>(or still does) make fun of the USPS for.
>

Yeah, let me cry in the beer too. Finally decided to get broadband
at home, ordered DSL package from Verizon. Verizon ships the modem to
the buyer. Sometime yesterday, while SWMBO was home, UPS, without
ringing the bell or knocking, left the torn, partially crushed
package in front of our house... IN THE RAIN!

I must say that Verizon was very sympathetic and said they would send
out another right away. The CSR I spoke to said she hears stuff like
this all the time. I asked why they continue to use UPS and was told
that she wonders why too!
--
A man who throws dirt loses ground.

Larry Wasserman - Baltimore Maryland - [email protected]

"bf" <[email protected]> wrote in message
news:[email protected]...
>
for. They
> told me to call the hospital. I said "If you don't have a copy of the
> bill to send me, then YOU call the hospital".. Never heard from either
> of them since. I still don't know if it was a legit bill or not, but
> I'm not going to send anyone money without an explanation.
>

Did you happen to check your credit after that?

"bf" <[email protected]> wrote in message
news:[email protected]...
> I got a bill from a hospital that wasn't itemized or anything.. No
> indication of what family member it was (just had my name, and I know
> it wasn't me)..I tried to call to inquire.. After going about 10 deep
> in prompts with no way to find a human, I just hung up. After it got
> sent to a collection agency, I called the agency and told them I'd pay
> for it as soon as I got an itemized bill telling me what it's for. They
> told me to call the hospital. I said "If you don't have a copy of the
> bill to send me, then YOU call the hospital".. Never heard from either
> of them since. I still don't know if it was a legit bill or not, but
> I'm not going to send anyone money without an explanation.
>

You mean you didn't have the DRG for the code number? Golly, I thought all
we consumers were supposed to have one. Which is why they change them all
the time.

What I like is the itemized portion of the invoice is printed, not with the
date the service was allegedly rendered, which might allow me to
cross-check, but with the date it was billed. With so much opportunity for
fraud, is it any wonder there's so much out there?

"Swingman" <[email protected]> wrote in message
news:[email protected]...
> "Leon" wrote in message
>
>> getting. The guy could not believe that I wanted to cancel their
>> "Platinum" card. He was not going to let me cancel.
>> Finally I told him to listen, I held the phone next to the paper
>> shredder
>> and dropped the card in. I then asked him if he was on the same page as
> I.
>> ;~)
>
> That usually a pretty good ploy with Discover ... they generally
> immediately
> try lower said interest rate on balance transfers and kick up your limit a
> few thou when threatened thusly.


The guy really started throwing in all kinds of perks and offers like you
mentioned when I told him that we usually put 25 to 35K a year on the card.
Since we pay the card off every month none of what he had to offer
interested me. We average 3 to 4% money back from the cards that we use.

"J. Clarke" wrote in message
> Ordered some sanding belts from Klingspor. According to UPS they were
> delivered today. I don't know where to because it wasn't _here_. So
called
> the 800 number. It's now computerized and no way to report a failed
> delivery. So tried the Web site, for which I had to sign up, log in, and
> give them an email address, after which they tell me that I can't report a
> lost package.

Not surprising. I once had a FedEx package that they insisted was delivered
(to what was in actuality a non-existent address), and that I never laid
eyes on, and FedEx swore it was signed for by an individual named F.
Rontporch.

All sworn and attested to, with a straight face ... go figure.

--
www.e-woodshop.net
Last update: 10/29/06

On 19 Nov 2006 11:43:56 -0800, [email protected] wrote:

>I recall it being explained to me that the UPS had a contract
>with its employees such that after a certain period of full-time
>employees would only become Union members after a
>(60 day?) probabtionary perios. Consequently, UPS routinely
>discharged new employees after 59 days.
>
>So among other problems, UPS has a lot of empoyees with
>very little experience.


That'd be bad for any company.

"Bruce Barnett" <[email protected]> wrote in message
news:[email protected]...
> Dave Balderstone <dave@N_O_T_T_H_I_Sbalderstone.ca> writes:
>
>> With any automated phone system, if there isn't an option you like,
>> just do nothing and hang on the line. Odds are good you'll be switched
>> to a human being.
>
> And if that doesn't work, try the GetHuman database
>
> http://gethuman.com/us/
>
> it says for UPS,
>
> 800-742-5877 Press 0 at each prompt, ignoring messages.

That does get a human, who can't do anything about it.

Called Klingspor, they're getting a new order out today.

Friggin UPS--for the longest time they weren't able to figure out how to
ring a doorbell--I finally put a huge sign pointing at the button and a bit
laser-printed note on the door inside the glass--"UPS, please RING THE DAMN
BELL like the Fedex guy and the pizza guy and the kid who mows the lawn and
legions of trick-or-treaters figured out how to do on their own".

On Fri, 17 Nov 2006 23:14:33 +0000, Lew Hodgett wrote:

> RE: Subject
>
> Residential business has become a total PITA for UPS which is why they
> charge a premium for it.
>
> Around here, FedEx is even worse.

Well, the end result of all this is that on Wednesday UPS delivered the
replacement package that Klingspor sent out and today they delivered the
original. On Monday I need to get hold of Klingspor and find out what
they want me to do with it.


--
X:\Newsreaders\sig.txt

<[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> George Max <[email protected]> wrote:
>>On Thu, 16 Nov 2006 07:25:04 GMT, Brian Henderson
>><[email protected]> wrote:
>>
>>>
>>>Yeah, UPS is a constant problem for me. For some reason, every time
>>>UPS delivers here, they take it to some other house on another street
>>>with another number
>>>
When I first started using map blast or map quest, I would type in my
address and it would show my house one block north than it was. Maybe they
use those for directions, or their GPS system is screwed!

On Mon, 20 Nov 2006 19:02:59 -0500, Bill in Detroit <[email protected]>
wrote:

>BTW ... since I don't observe Christmas ... what is an appropriate tip
>and timing for the UPS guy? He's going out on a (short) limb for me ...
>I'd like to recognize and reward that.

I find your belief system fascinating. It scratches me right where I
itch.

Why not kill two birds with one stone? Buy him an aluminum pole (I
find tinsel distracting). Teach him about Festivus. The two birds?
One: you bought him a gift. Two: we get another convert to Festivus.

Then you can proceed to the airing of grievances...

--
LRod

Master Woodbutcher and seasoned termite

Shamelessly whoring my website since 1999

http://www.woodbutcher.net

Proud participant of rec.woodworking since February, 1997

email addy de-spam-ified due to 1,000 spams per month.
If you can't figure out how to use it, I probably wouldn't
care to correspond with you anyway.

"Bill in Detroit" <[email protected]> wrote in message
news:[email protected]...
> George Max wrote:
>> On 19 Nov 2006 11:43:56 -0800, [email protected] wrote:
>>
>>> I recall it being explained to me that the UPS had a contract
>>> with its employees such that after a certain period of full-time
>>> employees would only become Union members after a
>>> (60 day?) probabtionary perios. Consequently, UPS routinely
>>> discharged new employees after 59 days.
>>>
>>> So among other problems, UPS has a lot of empoyees with
>>> very little experience.
>>
>>
>> That'd be bad for any company.
>
> There are a LOT of little machines shops known collectively as "89 day"
> shops.
>
> The insurance kicks in on the 90th day ... but you won't be there to see
> it happen.
>

Like 89 days is still temporary duty, while ninety or more is a deployment.
BTDT.

Not to disparage, but how much skill does it take to pitch a package marked
"Fragile" onto a porch? It's not experience but attitude. As the man
says, when you try to motivate with money, you get people who are motivated
only by money. Probationary period is to determine if they have enough
pride in themselves to be a credit to your business.

My regular guy on the brown truck of the last six-ten years always has a
smile, two dog biscuits and the package ready when he pulls up. In summer
he loves a short iced tea before continuing. No sugar.

"J. Clarke" <[email protected]> wrote in message
news:[email protected]...

>> And if that doesn't work, try the GetHuman database
>>
>> http://gethuman.com/us/
>>
>> it says for UPS,
>>
>> 800-742-5877 Press 0 at each prompt, ignoring messages.
>
> That does get a human, who can't do anything about it.


Don't you wonder why they even answer the phone at all.
I was dealing with a ditz with the Discover credit card company last night.
I had applied received, and decided to cancel the card after I found that
its cash back program only offered about half of what I am currently
getting. The guy could not believe that I wanted to cancel their
"Platinum" card. He was not going to let me cancel.
Finally I told him to listen, I held the phone next to the paper shredder
and dropped the card in. I then asked him if he was on the same page as I.
;~)

The true meaning of UPS


ULTRA POOR SERVICE = UPS
REALY POOR SERVICE = RPS





"George Max" <[email protected]> wrote in message
news:[email protected]...
> On Fri, 17 Nov 2006 01:49:33 -0600, [email protected] ()
> wrote:
>
>>
>
> The only packages UPS has ever delivered to me in pristine condition
> are items from Dell computer. Those boxes looked absolutely brand
> new, just like they left their assembly line.
>
> I think Dell must kick UPS's asses pretty hard to get that kind of
> service.
>
> The printer that came with my last computer is a different story.
> It's an HP, ordered with the Dell computer (before Dell switched to
> their own printers) and that printer box was printed with all kinds of
> colorful HP graphics. That box appears to have been left on a wet
> floor and out in the rain. It's a very good thing that HP packed that
> printer in a plastic bag in that box.

"J. Clarke" <[email protected]> wrote in message
news:[email protected]...
> Ordered some sanding belts from Klingspor. According to UPS they were
> delivered today. I don't know where to because it wasn't _here_. So
> called the 800 number. It's now computerized and no way to report a
> failed delivery. So tried the Web site, for which I had to sign up, log
> in, and give them an email address, after which they tell me that I can't
> report a lost package.
>
> Hey, OSAMA. UPS!!!!
>

Aw heck try this

http://gethuman.com/us/

Scroll down to US Shipping and look for, or dial

800-742-5877 Press 0 at each prompt, ignoring messages.

On Tue, 14 Nov 2006 19:52:38 -0500, "J. Clarke" <[email protected]> wrote:

>Ordered some sanding belts from Klingspor. According to UPS they were
>delivered today. I don't know where to because it wasn't _here_. So called
>the 800 number. It's now computerized and no way to report a failed
>delivery. So tried the Web site, for which I had to sign up, log in, and
>give them an email address, after which they tell me that I can't report a
>lost package.
>
>Hey, OSAMA. UPS!!!!
>

If UPS won't let you talk to any of their "customer service" people then, based
on my experience, they're doing you a favor. The couple that I've ever dealt
with brought a whole new meaning to the word "incompetent."

Best thing to do, IME, is to call the vendor, tell them what happened, and let
them deal with UPS. In the couple cases that it's happened to me, (one was
Rockler, I forget the other) they've just re-shipped the order and presumably
battled it out with UPS later.

To reply by e-mail, use jcarlson631 at yahoo dot com

John

On Tue, 14 Nov 2006 19:52:38 -0500, "J. Clarke"
<[email protected]> wrote:

>Ordered some sanding belts from Klingspor. According to UPS they were
>delivered today. I don't know where to because it wasn't _here_. So called
>the 800 number. It's now computerized and no way to report a failed
>delivery. So tried the Web site, for which I had to sign up, log in, and
>give them an email address, after which they tell me that I can't report a
>lost package.

I must be the luckiest guy in the world. Almost every mail-order (that
includes e-business) I have ever had since tracking was available
online has had a tracking number that I've been able to follow (one
didn't--I don't know why). The delivery matched the tracking every
time.

I had good service in the three places I've lived since UPS started.
The guy in Illiniois never had trouble finding me, and when I ordered
$2000 worth of radios and power supplies, he went through the back
gate and placed them up on the deck by the back door (all instead of
the front door) knowing they were expensive.

When I was living in a condo in FL, the UPS guy had a keycode to get
in the building (by fiat of the Association) and leave packages by the
door in the hall if no one answered.

Here in NFL, the UPS guy lives in the neighborhood and covers up
packages left in absentia with the doormat (even though the
neighborhood is extremely safe--rarely is anyone in here who doesn't
belong here).

I am unaware of ever failing to receive a package that was shipped
UPS. Now, if I lived in Canada, I'd be singing an entirely different
tune. What they're doing up there is criminal.

--
LRod

Master Woodbutcher and seasoned termite

Shamelessly whoring my website since 1999

http://www.woodbutcher.net

Proud participant of rec.woodworking since February, 1997

email addy de-spam-ified due to 1,000 spams per month.
If you can't figure out how to use it, I probably wouldn't
care to correspond with you anyway.

"mort" <[email protected]> wrote in message
news:[email protected]...
>
> B A R R Y wrote:
>> On Fri, 17 Nov 2006 07:00:36 -0500, "Brent Beal" <[email protected]>
>> wrote:
>>
>> >When I first started using map blast or map quest, I would type in my
>> >address and it would show my house one block north than it was. Maybe
>> >they
>> >use those for directions, or their GPS system is screwed!
>>
>> Or the map that is the source for much of the software is wrong.
>>
>> I live in an area where streets have changed in the last 15-20 years.
>> Many mapping software products, as well as commercial paper maps,
>> reflect the roads as originally approved, not necessarily as built.
>
> Not necessarily the roads as approved either.
>
> I once entered several different Beltsville, MD addresses into
> Mapquest and they all returned the same map location.
> Evidently there is, or was, a default location for addresses
> not located, and no warning to the user that the software had
> failed to find the actual location. That is an absolutely terrible
> and irresponsible way to write software.
>
> It's like make making an oral thermometer that reads
> 98.6 when it fails.

How can you tell an oral from a rectal ... nevermind.

Nonetheless, might want to get your corrections flowing through channels.

Here's how Uncle sets things up.
http://archive.orr.noaa.gov/cameo/marplot.html

On Fri, 17 Nov 2006 07:00:36 -0500, "Brent Beal" <[email protected]>
wrote:

>When I first started using map blast or map quest, I would type in my
>address and it would show my house one block north than it was. Maybe they
>use those for directions, or their GPS system is screwed!

Or the map that is the source for much of the software is wrong.

I live in an area where streets have changed in the last 15-20 years.
Many mapping software products, as well as commercial paper maps,
reflect the roads as originally approved, not necessarily as built.

RE: Subject

Residential business has become a total PITA for UPS which is why they
charge a premium for it.

Around here, FedEx is even worse.

Lew

On Wed, 15 Nov 2006 09:48:07 -0500, "J. Clarke"
<[email protected]> wrote:

>Friggin UPS--for the longest time they weren't able to figure out how to
>ring a doorbell--I finally put a huge sign pointing at the button and a bit
>laser-printed note on the door inside the glass--"UPS, please RING THE DAMN
>BELL like the Fedex guy and the pizza guy and the kid who mows the lawn and
>legions of trick-or-treaters figured out how to do on their own".

Gee, I wonder why the guy doesn't give a sh*t about your packages.

And that UPS truck is louder then my doorbell anyway, but not as loud
as the big ass driveway crushing FedEx truck.


-Leuf

"J. Clarke" <[email protected]> wrote in message
news:[email protected]...
> Ordered some sanding belts from Klingspor. According to UPS they were
> delivered today. I don't know where to because it wasn't _here_. So
> called the 800 number. It's now computerized and no way to report a
> failed delivery. So tried the Web site, for which I had to sign up, log
> in, and give them an email address, after which they tell me that I can't
> report a lost package.
>
> Hey, OSAMA. UPS!!!!
>

Call the shipper, he cares about the shipment as much as you do and probably
has more pull.

J. Clarke wrote:

>
> Well, the end result of all this is that on Wednesday UPS delivered the
> replacement package that Klingspor sent out and today they
delivered the
> original. On Monday I need to get hold of Klingspor and find out what
> they want me to do with it.

If they have a salesman in the area, they will give you credit and ask
you to hold it for pickup by the salesman which will probably take
about 6 weeks.

No salesman, they will take it back.

DAMHIKT

Lew

Dave Balderstone <dave@N_O_T_T_H_I_Sbalderstone.ca> writes:

> With any automated phone system, if there isn't an option you like,
> just do nothing and hang on the line. Odds are good you'll be switched
> to a human being.

And if that doesn't work, try the GetHuman database

http://gethuman.com/us/

it says for UPS,

800-742-5877 Press 0 at each prompt, ignoring messages.


--
Sending unsolicited commercial e-mail to this account incurs a fee of
$500 per message, and acknowledges the legality of this contract.

I find using the pound zero over and over again getts me there...



"Toller" <[email protected]> wrote in message
news:[email protected]...
>
> "Dave Balderstone" <dave@N_O_T_T_H_I_Sbalderstone.ca> wrote in message
> news:141120062240456837%dave@N_O_T_T_H_I_Sbalderstone.ca...
>> In article <[email protected]>, J. Clarke
>> <[email protected]> wrote:
>>
>>> Ordered some sanding belts from Klingspor. According to UPS they were
>>> delivered today. I don't know where to because it wasn't _here_. So
>>> called
>>> the 800 number. It's now computerized and no way to report a failed
>>> delivery. So tried the Web site, for which I had to sign up, log in,
>>> and
>>> give them an email address, after which they tell me that I can't report
>>> a
>>> lost package.
>>>
>>> Hey, OSAMA. UPS!!!!
>>
>> With any automated phone system, if there isn't an option you like,
>> just do nothing and hang on the line. Odds are good you'll be switched
>> to a human being.
>
> That used to be true. Now they just ask if you need the menu read again.
> If you ignore that, they hang up.
> Punching zero used to work also, but no more.
>

"Dave Balderstone" <dave@N_O_T_T_H_I_Sbalderstone.ca> wrote in message
news:141120062240456837%dave@N_O_T_T_H_I_Sbalderstone.ca...
> In article <[email protected]>, J. Clarke
> <[email protected]> wrote:
>
>> Ordered some sanding belts from Klingspor. According to UPS they were
>> delivered today. I don't know where to because it wasn't _here_. So
>> called
>> the 800 number. It's now computerized and no way to report a failed
>> delivery. So tried the Web site, for which I had to sign up, log in, and
>> give them an email address, after which they tell me that I can't report
>> a
>> lost package.
>>
>> Hey, OSAMA. UPS!!!!
>
> With any automated phone system, if there isn't an option you like,
> just do nothing and hang on the line. Odds are good you'll be switched
> to a human being.

That used to be true. Now they just ask if you need the menu read again.
If you ignore that, they hang up.
Punching zero used to work also, but no more.