A few weeks ago, I ordered a Murphy bed mechanism from Rockler. A week
or so after it arrived, I received a Rockler sale email with the MB
mechanism for 20% or $60 off.
Being a touch miffed, I emailed Rockler with my sad story. After a few
email exchanges collecting info, Chris at Rockler is crediting me with
the sale savings!
I have ordered quite a bit of stuff from Rockler over the last few
years, and I'll continue being a _very_ satisfied customer.
"Doug Winterburn" <[email protected]> wrote in message
news:[email protected]...
>A few weeks ago, I ordered a Murphy bed mechanism from Rockler. A week
> or so after it arrived, I received a Rockler sale email with the MB
> mechanism for 20% or $60 off.
>
> Being a touch miffed, I emailed Rockler with my sad story. After a few
> email exchanges collecting info, Chris at Rockler is crediting me with
> the sale savings!
>
> I have ordered quite a bit of stuff from Rockler over the last few
> years, and I'll continue being a _very_ satisfied customer.
It is nice to know that they "listen". They ultimately sold me my new DP on
Saturday, at a better than expected price.
Leon wrote:
> It is nice to know that they "listen". They ultimately sold me my
> new DP on Saturday, at a better than expected price.
They didn't listen when I told them I wasn't interested is getting spam from
them every few days, around the third time I told them it finally stuck.
That's one of the best ways I know for a business to tell me they don't want
to see any more of my money.