Re: Woodcraft Again
"Bob La Londe" <[email protected]> wrote in message
news:[email protected]...
> Well, they charged me quite a lot for freight, but I never did get any
> feedback from them. Last Friday I received an email saying they would
> ship
> on Monday. On Tuesday I received an email saying that I was going to be
> charged actual freight and asked if would I like to cancel the order. I
> said, "Yes. If the order has not shipped cancel the order." On Thursday
> I
> received a package from them with one (1) leaf. I ordered four (4).
> Today
> I checked my credit card information online and they finally changed the
> authorization/hold to a charge for the price of all four (4) units plus
> the
> exorbitant shipping charge. I called customer service who said, sorry
> can't
> help you. We can have somebody call you on Monday. I tried repeatedly to
> communicate prior to today, and never got a call back or a any real
> information about straightening it out. Everybody has problems, and makes
> mistakes, but its how often they have problems, and what they do about it
> that makes the difference. One order, multiple problems (from my
> perspective) and left hanging all week with little or no communication,
> and
> the little communication I received was inadequate or contradictory.
>
> To the guy who said I would have to try them to know. Well, now I know.
>
> To the folks who have local stores and say their counter people are
> helpful... good for you. Just know if there is problem with their online
> systems and shipping and order handling and customer service it might not
> go
> as well.
>
> Monday I'll call my credit card company.
Well, after much adieu, the rest of the pieces finally arrived today. They
refunded the shipping and gave me a gift card for a future purchase. I
think I'll give the gift card to a relative for Christmas. This was way too
much time and effort to get this all straightened out in my opinion.