If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
shipping, you better check your invoice. They have a bug in their website
code that even though you select the super saver shipping (and that's how
it's shipped) they still charge you $9.99 for shipping.
I caught it and called them on it. By the way, good luck finding the phone
number - they make it impossible to call them.
I already tossed it but call 800-555-1212 to get their number. It's not on
their website that I could find.
"A. D. Coby" <[email protected]> wrote in message
news:[email protected]...
> "D Steck" <[email protected]> wrote in message
> news:[email protected]...
>> If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
>> shipping, you better check your invoice. They have a bug in their
>> website code that even though you select the super saver shipping (and
>> that's how it's shipped) they still charge you $9.99 for shipping.
>
> I did not have this problem with my order. It was necessary to click on
> the free shipping
> option when I made the order. The default was the $9.99 shipping fee.
>
>
I also clicked on the free shipping. It even shows on the invoice as free
shipping however there is a $9.99 charge for shipping. They admitted on the
phone that they have a bug in their software.
B a r r y wrote:
> Roy Smith wrote:
> >
> > Yes, they do hide the number pretty well, which I find rather obnoxious.
>
> That's called a web-based, rock bottom pricing model. <G>
>
> Pretty much the most expensive thing a retail outlet can do is have an
> employee TALK to a customer.
>
> Ever try to call eBay?
I'm becoming more accustomed to using the internet for my customer
service needs. An excellent example is Intuit software. They are
testing a system wherein you send an email describng your problem and
someone will call you back at a phone number you provide within 60
minutes. I used it and it worked flawlessly. They responded after 20
minutes, they already had the answer and there was zero frustration on
my part.
JP
I recently ordered stuff from Amazon and was surprised to be charged
sales tax. Is that normal?
R.
D Steck wrote:
> If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
> shipping, you better check your invoice. They have a bug in their website
> code that even though you select the super saver shipping (and that's how
> it's shipped) they still charge you $9.99 for shipping.
>
> I caught it and called them on it. By the way, good luck finding the phone
> number - they make it impossible to call them.
>
> I already tossed it but call 800-555-1212 to get their number. It's not on
> their website that I could find.
>
>
You can get to amazon via email. They respond very well. I think they
also gave me the 800 number
Len
D Steck wrote:
> If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
> shipping, you better check your invoice. They have a bug in their website
> code that even though you select the super saver shipping (and that's how
> it's shipped) they still charge you $9.99 for shipping.
>
> I caught it and called them on it. By the way, good luck finding the phone
> number - they make it impossible to call them.
>
> I already tossed it but call 800-555-1212 to get their number. It's not on
> their website that I could find.
>
>
"D Steck" <[email protected]> wrote in message news:[email protected]...
> If you ordered your Bessey Clamps on Amazon for $99.00 and selected free shipping, you better check your invoice. They have a bug
> in their website code that even though you select the super saver shipping (and that's how it's shipped) they still charge you
> $9.99 for shipping.
I did not have this problem with my order. It was necessary to click on the free shipping
option when I made the order. The default was the $9.99 shipping fee.
In article <[email protected]>, [email protected] says...
> I recently ordered stuff from Amazon and was surprised to be charged
> sales tax. Is that normal?
>
> R.
>
It is if your in Kansas. Kansas is requires internet purchases to be
taxed. Part of the destination-based sales tax crap that went into
effect. Amazon agreed to collect it and started doing so last fall I
believe.
They will charge sales tax for any state that they have a business nexus in
. . .
WA, ND (Toolcrib???), NV (shipping) et al....
"Rick Stein" <[email protected]> wrote in message
news:[email protected]...
> I recently ordered stuff from Amazon and was surprised to be charged
> sales tax. Is that normal?
>
> R.
>
> D Steck wrote:
> > If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
> > shipping, you better check your invoice. They have a bug in their
website
> > code that even though you select the super saver shipping (and that's
how
> > it's shipped) they still charge you $9.99 for shipping.
> >
> > I caught it and called them on it. By the way, good luck finding the
phone
> > number - they make it impossible to call them.
> >
> > I already tossed it but call 800-555-1212 to get their number. It's not
on
> > their website that I could find.
> >
> >
>
On Mon, 24 Oct 2005 18:29:35 -0500, "D Steck" <[email protected]>
wrote:
>If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
>shipping, you better check your invoice. They have a bug in their website
>code that even though you select the super saver shipping (and that's how
>it's shipped) they still charge you $9.99 for shipping.
Not me. My invoice shows $9.99 add for shipping, less a $9.99
"Promotional Certificate".
My Bessey Clamp experience with Amazon was great! I got them through
the "Gold Box", so they were $94.99, with free shipping. Ordered them
mid morning on Wednesday, and they were delivered around noon on
Thursday! Guess it is good to live relatively close to their shipping
location.
D Steck wrote:
> If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
> shipping, you better check your invoice. They have a bug in their website
> code that even though you select the super saver shipping (and that's how
> it's shipped) they still charge you $9.99 for shipping.
>
> I caught it and called them on it. By the way, good luck finding the phone
> number - they make it impossible to call them.
>
> I already tossed it but call 800-555-1212 to get their number. It's not on
> their website that I could find.
>
>
In article <[email protected]>,
"D Steck" <[email protected]> wrote:
> If you ordered your Bessey Clamps on Amazon for $99.00 and selected free
> shipping, you better check your invoice. They have a bug in their website
> code that even though you select the super saver shipping (and that's how
> it's shipped) they still charge you $9.99 for shipping.
>
> I caught it and called them on it. By the way, good luck finding the phone
> number - they make it impossible to call them.
Yes, they do hide the number pretty well, which I find rather obnoxious. I
don't remember where I got this from, but last I knew, (800) 201-7575 gets
you to Amazon's customer support.